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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/1/2022 I put money on the app Pay Range to use at a laundry mat. I am disabled and have moved and am not longer able to use the balance on my card. I contacted them for a refund and they said "No".

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay range controls the washers and dryers in our apt complex. I just moved in & did not know how they worked. I put in $2 into dryer 16 at 4:20p and it didnt start. I thought it wasnt connecting with my wifi so I did it again. It started but I noticed it charged me $4. Then I put another load in dryer 19. Same thing. I added $2 at 4:22,459, 459, 5, 5, 501, 501, 502, & 502. My apt mgt said I had to message them which I didsix times. No response! They owe me $18 which is obvious by the time recordable

    Business Response

    Date: 01/02/2024

    Hello,

    We sincerely apologize for the experience that you have had thus far. We would love to discuss how we can work to resolve this. We will be sending you an email to ******************** so we can resolve your funding concern!

    Customer Answer

    Date: 01/02/2024

     
    Complaint: 20826902

    I am rejecting this response because: all they have to do is credit the now $26 to my card.  Their is no need for any other response

    Sincerely,

    *********************************

    Business Response

    Date: 01/05/2024

    Hello ******,

    We would be happy to assist you with your refund. Please email ********************************** so we can assist you with getting that refund! We will be happy to refund to the card on file!

    Customer Answer

    Date: 01/12/2024

    I am thoroughly confused.  I previously emailed this company 6 TIMES and now they're saying they'll credit my account if I email them at the same address again?  They didn't credit before and they didn't respond to the BBB requests. Cover have to play this game all over? They have my card number...they owe me the money..and now we're back to stage one??? 

    Customer Answer

    Date: 01/14/2024

    Please tell me what's going on. I responded to you saying their response was not acceptable because I've already emailed them 6x at that email.  They can see my statement....they can credit my account for $26.. Easy & it will be done !

    Business Response

    Date: 01/23/2024

    Hello ******,

    I apologize for this. Can you email ************************************** instead and we will refund you! We apologize for this.

  • Initial Complaint

    Date:10/14/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PayRange does not allow me to get refund. Their software states that I don’t have an email account, but I do. It’s listed in my profile. They only provide default response, “Please repeat your question”

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in an apartment building with laundry machines serviced by Hainsworth. Ever since they integrated PayRange for paying to do laundry, they have no way to adequately reimburse people for broken or malfunctioning machines. Hainsworth has said that I need to contact PayRange, but support at PayRange says I need to contact Hainsworth. When I am given coupon codes to be reimbursed by Hainsworth, through PayRange, they don't work. I estimate that I have been ripped off between $20 and $40 by this neglect, since Hainsworth rarely actually fixes their machines.

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was forced to use the PayRange app for the laundry room at my apartment complex. It glitches so bad. Will not turn the machines on but takes my money anyway. I’ve called and spoken with customer service and they are useless. One guy from Colorado was absolutely rude to me…I needed a credit to my account and he was screaming at me over it. Telling me I was dumb and that he wanted to speak to a man and not a woman who can’t figure out an app. I put my husband on the phone ( who’s a computer programmer) and the conversation wasn’t very pleasant for the rep. I had to be refunded by my bank because of the app glitching. Now, I’ve asked them repeatedly to delete my account and they won’t because my account is negative . I don’t care. It wouldn’t be if you guys would fix the bugs. I don’t want my information at the hands of these people!

  • Initial Complaint

    Date:10/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8th, I put $10.00 on my Pay Range account. I used some of that balance, but not all of it. On July 15th, I put $20.00 more on my Pay Range account. I used $2.00 of that balance. While my laundry was washing, my new phone came in. I picked it up and activated it. I have the same phone number. I use only one email. Also, because I don't easily trust apps for funds, I likely put the money on as a guest. I believed the amount would transfer over. When I got the clothing in the dryer, my balance was zero. I had $24.25 on that account. I have contacted PayRange. They claim to not be able to find the transactions on that phone number or email. I can see from the reports I am not alone in Pay Range losing our balances. I would like the balance of $24.25 refunded. If there is any lawsuit from enough claims, I am 100% willing to provide this information and any further information needed. Please help me obtain this refund.

  • Initial Complaint

    Date:08/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put money in the Pay Range app to use for laundry at my apartment complex. My apartment complex switched companies and Pay Range won't refund my money. They are theives.

    Business Response

    Date: 08/23/2023

    Hello ****,

    Thank you for contacting PayRange Support and I sincerely apologize for your experience thus far. In response to the email you have sent us, I have refunded your entire balance back to the card you have on file. If you have any other questions, please contact ********************************** and we will be happy to help!

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I loaded the pre-paid balance to PayRange in order to get laundry service in my apartment. However, in July, my apartment suddenly stopped to use PayRange any longer, but I still have $7.15 balance remained in my PayRange account. I called ******************** to get my balance refunded. However, they used the 90-day policy to refuse my request. I think this 90-day policy is ridiculous, because the prepaid and unused balance should not be restricted with a refund time-limit. That my money. What I only do is to put it in my account. I have the right to get it at anytime. I think PayRange should give my money back. ******** company.

    Business Response

    Date: 08/24/2023

    Hello there!

    Thank you for leaving your feedback and I wanted to inform you that we have reached out to you via your email to get the refund process started. If you have any questions at all, please contact **********************************!

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged by this app for $1.75 for each machine. The price on the washing machine and dryer is $1.50. I have complained and been in contact with this company about it and they are now not responding. I'm owed money on my account right now, and will continue to be owed money and they are refusing to refund me. They have nothing about the problem and I first reported it in April of this year. As of right now I'm owed $3.75. Then every single time I use the machines I will need to be refunded $.25 How they go about doing this, I don't care...but I'm am being overcharged by this company and they are refusing to do anything about it.

    Business Response

    Date: 03/27/2024

    Hi *******,

    Thanks for your feedback and sorry to hear about the troubles you've been having!  One of our Team Leads reached out to you via our support channels at the time of your complaint. 

    Unfortunately we don't control the pricing on the machines and if there's a difference between what the machine has versus what it is on our app, the owner of the machine needs to update that.  As per our communication with you, we have informed the owner of the machine of the issue and they have told us that they will reach out to you. 

    Please reach out to us at ****************************** should you need more assistance on this matter and we'd be happy to assist.

    Customer Answer

    Date: 03/27/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved into a condo September 2022, I added $25 on to my payrange account to do laundry. I only used the washing machine once and now my complex switched to a different vendor. I now have $24 on my account and have no way to use the funds. I emailed customer support for a refund but they said the funds were loaded longer than their 90 day refund policy.

    Business Response

    Date: 08/23/2023

    Hello,

    Thank you for leaving your feedback regarding your experience with PayRange. You will have received a secondary email from our support team with details regarding your balance refund. If you have any additional questions or need any additional support, please contacting ********************************** and we would be happy to assist. Thank you and have an amazing day!

    Customer Answer

    Date: 08/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I see the refund PENDING on my credit card.

    Sincerely,

    *************************

PayRange Inc. is NOT a BBB Accredited Business.

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