Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be warned that you can't get any support from this company. I am a business owner trying to transfer ownership of the PayRange devices. We have been trying to do this since November 25th. Nobody at PayRange will return emails or phone calls. Nobody answers their phone. They have an outside "live" service that fields calls but does not work for them and only transfers you to the same support VM. We changed ownership on December 6th but still can't get PayRange to switch owners which means money is going into my bank account that belongs to the new owner. This also means financials are not going to be accurate including taxes and fees. It is unacceptable to go almost 20 days now with no help on this matter. I feel helpless and frustrated and since you can't talk to a live person there is no alternatives. You are just stuck with no resolution. I would have never invested in this system had I known the horrible lack of service and care to it's customers.

  Business Response

  Date: 01/06/2023

  Hi *****************************,
  
  Thanks very much for your patience and apologize for the delay. Although we completed the transfer of devices we want to sincerely apologize for the inconvenience.
  
  If you have any other questions, don't hesitate to reach our way.
  
  Appreciate your time.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered PayRange blue key devices for laundry. Needed assistance with a transfer of devices after setup. No one in support picks up the phone. Out of 20 calls, all have went to voicemail. Even on hold for 45mins to have the phone hung up on. I called sales and of course I get a live human. Expressed to this person that I was in contact with a person via email whom happened to answer my email regarding the blue key transfer then everything went silent. Attempted email contact with same person to no a avail. Contacted an alternate person whom I was able to get an email of and no response. Emailed PayRange general email with no response. 11 emails. Theyre quick to take your money and slow to help. I like the technology and want to keep utilizing the tech for my laundromats, but as another has stated, Nayax customer support is top notch. I dont appreciate spending money on hardware to only leave voicemails and and endless emails with no response. When will PayRange address their customers issues?

  Customer Answer

  Date: 12/16/2022

  Problem has been resolved.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Use to use Payrange for laundry when I lived on the west side of the state. Moved a year ago and have attempted to get my money back, as PayRange isnt supported around here. Theyve told me they wont refund it. I want my money back, as its just sitting in the account and I cant use it. They wont answer emails anymore.

  Customer Answer

  Date: 01/03/2023

   I am writing to inform you that the case number above has been resolved between payrange and myself. 

   

  Thank you, 

   

  Alyssa Castanon 

   

  Get Outlook for iOS

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of weeks ago, I emailed PayRange for a refund of my remaining balance but they denied my refund because of a 90 day return policy. I am not asking for the refund of a good or service. This is my money that I pre-loaded onto the app to be able to use their laundry service. I am asking for my own money to be returned to me. There is no app notification or reminder that we only have 90 days to get our balances refunded. My residence’s laundry machines were changed out so they no longer support PayRange . I cannot find any local businesses that accept PayRange. I would like the remaining balance refunded, and I think it’s ridiculous that my money is being withheld.
  
  I saw that there were other similar complaints. Why are you withholding customers money? They aren’t paying to use your app, so they aren’t paying for a service. Why aren’t you doing more to make them aware of this 90 day policy? It seems deceitful.

• Initial Complaint

  Date:10/11/2022

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged over $50.00 on my debit card by this company. $10.00 a week I do not have an account with this company. I called the customer service number and asked where the charges on my debit card were coming from only to be told that they can not tell me because I do not have an account with them. I told them I could provide the card number and I was told nothing the CSR could do about it and was told to call my bank and get a new card number. I believe that the CSR was very rude and brushed off my questions. I want my $51.95 back from this company that is stealing my money and disrupting my life.

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day return policy. I am not asking for the refund of a good or service; I am asking for my own money that is held by PayRange without my consent. There was no reminder that I only have 90 days to get my balance refunded. I cannot find any local businesses that accept PayRange as form of payment. I would like the remaining balance refunded.

  Business Response

  Date: 10/04/2022

  Thank you for contacting us. Not a problem, I have refunded the balance back to your card. It can take **** business days for your bank to process that back to your account, but rest assured I have completed the refund from my end. Your PayRange balance will be updated to reflect this refund as well.
  
  If there is anything else I can do to help, please feel free to contact

  Customer Answer

  Date: 10/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not have any cash on me so I used my card that I get money on for donating plasma I did not know they were going to take my $25 so I got a new card and they tried to refund me ***** back in a inactive card I try to keep telling them this that the card company sent it back they tried the September 15 but they keep saying I have it and I dont I get disability so I do the plasma for extra income I am tired of fighting with them

  Business Response

  Date: 10/05/2022

  Hi ******:
   
  Thank you for contacting PayRange. We have processed the balance back to the original card used. Per our policy, refunds can be sent back only to the original payment method used in a charge. Its not possible to send a refund to a different destination (e.g., another card or bank account).

  Refunds to expired or canceled cards are handled by the your card issuer and, in most cases, credited to the your replacement card. If no replacement exists, the card issuer usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail.
   
  A refund can fail if your bank or card issuer has been unable to process it correctly (e.g., a closed bank account or a problem with the card). The bank returns the refunded amount to us. This process can take up to 30 days from the post date.
   
  At that time, you can contact us back if you have not received the refund, and we will then arrange an alternative way of providing you with a refund.
   
  Please let me know if you have additional questions.
   
  Thank you,

  Customer Answer

  Date: 10/07/2022

   PaySign the card the money came off of sent it back to PayRange since I had no card to put it back on I had to go to the plasma center to get a new one they make them up so therefore I never got my refund  

  Business Response

  Date: 04/27/2023

  Thank you for your feedback and sorry to hear about the issues you have experienced.  Someone from our customer support team will reach out to you.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off back in June 2022 by Vroom. I used payrange every work day at job location. When I was laid off, I put my application in to ****** county Sheriff's and took me 3 months to get hired. They have no payrange machines at any of my work location and I requested a refund. They said no. I will no longer be using this app and I have unused money in there. I want to close my account and receive any unused funds. Not just deactivate, I want it closed! They refuse saying you can only deactivate and the money will remain in there till you use it. I find this a horrible business practice. I'm filing a complaint and hope many will read this. If you find that it takes you more the 90 days to find a job and realize this app is not available at any of your most traveled locations, they will not refund you and keep your money for no particular reason. I'm hoping by reaching out that we can have a better resolution and the refund request will be reconsidered.

  Business Response

  Date: 04/27/2023

  Hello ****,

  Thanks for your feedback and sorry to hear about your inconvenience.  Per our records this matter has been resolved.  Please do not hesitate to reach out should you need any further assistance.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not seeking a refund of any product or service. I am seeking the return of my own money from the PayRange balance to my payment method. I have contacted customer support, and they refused, citing a 90-day "refund policy". This is plainly theft. Do not do business with this company!

  Business Response

  Date: 09/20/2022

  *******************,
   
  Thanks for reaching out. I have refunded $18.25back to your card. It can take 5 to 7 business days for your bank to return the funds back to your account. Your PayRange balance is updated to reflect this refund.
   
   
  09/16/2022 11:31AM PDT 09/16/2022 11:31AM PDT Reversal -$18.25 Refund 2022-09-16 Transaction Id - ************************************
  Source Transaction - 9af5e369-9ec0-44c0-9dd7-c0cdb33068cd
  Charge ID - ***************************
  Refund id - **************************** 
   
  If there is anything else we can do to help, please feel free to contact us.

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have PayRange for some of my vending machines. I noticed people using the machine and getting free items on multiple occasions. Tried to contact PayRange to no avail. They have the worst customer service. Stick to Nyvax for your vending credit card service. This company does not have customer service.

  Business Response

  Date: 04/27/2023

  Hi,

  We are sorry to hear that you had a negative experience in working with us. We take such complaints very seriously, and we would like to apologize for any inconvenience caused. We understand that experiencing issues with our customer support can be frustrating, and we are working to improve our services to better meet our customers' needs.  We have recently made some changes and we're working hard to get get our support to world-class.

  If you have any further feedback or need help with anything, please reach out to us at ******************************