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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Reviews

Customer Review Ratings

1.11

Average of 27 Customer Reviews

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Review Details

  • Kevin F

    Date: 12/04/2024

    Same as every other review... They stole $10 from me, and when I go to try and get my money back, they say it's not their problem. Absolute scam of a company

  • Krystal A

    Date: 05/18/2024

    I been try to get my money back from the company for now 8 months no one picks up and when they do call you back its at 11 pm. And they said they will send me a check for my $24 but nothing yet. I email them I did everything I could and nothing I work hard for my money and not to be given away for free

    PayRange Inc.

    Date: 05/30/2024

    Hello *******,

     

    Thank you so much for leaving your review. We will be reaching out to you directly to resolve your issue to ensure that this check refund gets to you ASAP! 

  • Dan K

    Date: 04/18/2024

    My building used to use Payrange and has since removed their service. I had a balance on my account to which they claimed they would refund and that their "billing department" would get back to me. They have not and I have followed up on numerous occaisions.This company should be shut down as it is stealing customers money and not responding. Sadly, it is far too long for me to file a dispute with my credit card but BUYER BEWARE. If I could select zero stars, I would.

    PayRange Inc.

    Date: 05/31/2024

    Thank you for providing your feedback! We sincerely apologize for your experience thus far and would love to take a look into this for you. A member of our team will be reaching out to you directly to get this resolved for you. Please keep an eye on your email and this will be handled with the utmost priority!

  • Patrick S

    Date: 12/22/2023

    This app charges you more than the price listed on the laundry machine and doesnt give you the difference back. At best its misleading people into paying the laundromat extra and at worst its stealing the difference for itself. The app also has intrusive ads, poor user interface and frequent glitches, but its the theft that really bothers me

    PayRange Inc.

    Date: 05/31/2024

    Hello, we sincerely apologize for your experience. Please sense us an email at ********************************** and we can put you in contact with the owner of your machines! They will be able to assist with the pricing. Additionally, we would love to help you resolve your request regarding the ads in the app. We look forward to hearing from you!

  • Charmie H

    Date: 12/17/2023

    I used the app several times. Was just getting to build a likeable relationship until I experienced a problem with their customer service email system. I was owed a refund but instead they took my balance of what I had remaining in my account. I sent a few emails. First was ***** expected a dollar refund to when I viewed my balance it was taken to leave me with zero remaining. I needed that money to use to dry my clothes. How you tell someone you are expecting a refund to have the balance taken . I called there customer service phone line and all the call center says isbthey are not availuable. This is a biogus system .

    PayRange Inc.

    Date: 05/31/2024

    We sincerely apologize for your experience thus far and would love to take a look into this for you. A member of our team will be reaching out to you directly to get this resolved for you. Please keep an eye on your email and this will be handled with the utmost priority!

  • Margo P

    Date: 11/13/2023

    Less than one star if I could! Had to get app to do wash and dry at Hampton inn. $4 per load but had to put in $10. Washer fine and app could not find dryer. All help was a BOT that kept asking me to repeat everything I asked. Then app wanted more money. Added a $1. Still did not work. Bot help worthless as kept asking same question..please repeat the question. Could not find dryer thoughaop kept saying Wi-Fi recognized it several times! Took wet clothes to room to find a laundromat tomorrow that takes quarters! Worthless app. Staff at Hampton can't help as farmed this service to PayRange. Why waste time with this BS app to download for $8 service when it does NOT work? I'll run if Payrange is required ever again!

  • Garrett L

    Date: 10/17/2023

    Horrible company, no customer service options, machines broken, money thieves

  • Beth C

    Date: 09/13/2023

    Unethical and customer-unfriendly. My apartment building manager talked me into depositing money into a PayRange account; however, I am visually impaired and have trouble operating a washing machine by phone. In addition I was told by the building mgr that the app sometimes does not work properly. Having never used the deposited money, I followed the app's directions on getting a refund. When no refund appeared, I checked the site and found they do not refund after 90 days. I see that many, many customers have the same problem with them. Making apartment dwellers fight to get money back is an unfair and unethical business practice. When possible, I only deal with companies that are good to their customers.

  • Elce S

    Date: 08/04/2023

    It's frustrating to not be able to talk to the customer service. I have money that is credited on the account and I can't get to it. They still owe me $14

  • Lacey F

    Date: 07/14/2023

    I used pay range for a couple years. For the most part it worked ok, there were a few billing issues I had with it but I let them go. I moved from the complex I was living and there is no pay range machines in the vicinity. Im when I 1st moved I looked on pay range and saw no where to initiate a refund. I recently got a new phone and when going through my apps realized I have $15 and some change on pay range still. I decided to again look into getting that refunded back to my card. I this time found the link and initiated the refund. I get a response saying you only have 90 days after buying to get refunded. So they get $15 that I will never use because they didnt make it clear on how to get a refund on their app! I would avoid this company and just bring quarters. This is only $15 BUT there was more during the period of use. The machines wouldnt work or it would add $ to the machines without you requesting. This company is terrible, and like to keep peoples $!!!

PayRange Inc. is NOT a BBB Accredited Business.

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