Reviews

Review Details

• Review fromElena V

  Date: 03/11/2023

  1 star
  My condo complex, which doesnt permit washing machines/dryers inside the unit, had new machines installed inside our laundry room with a pre-paid Pay Range option. For about 8 months, it was going great. I would purchase $25 Pay Range credit into my account and do my laundry. The credit would last me a couple of weeks. On 02/01/23 and 2/3/23, I was charged twice, however. I noticed the duplicate transaction shortly thereafter and complained. Now, the Company has locked my account, and I didnt only lose $25 per the duplicated transaction but also additional $18, which was in my account after a different transaction.

• Review fromTina C

  Date: 02/25/2023

  1 star
  Stole 30$ from me from my debit card I want it back literally

• Review fromPaul C

  Date: 02/07/2023

  1 star
  It simply doesn't work! I've spoke with customer support numerous times. They told me it would be working the same day 3 days ago. **************** was telling me that they can't look up my account and I have already paid 25$

• Review fromMichelle R

  Date: 01/11/2023

  1 star
  This company should not be allowed to have vending machines in buildings. Nowhere in ******* ***** are the six **************. There is one of their machines at ***** ISD, transportation department, and every time someone put some money in to get some it gives some and then it takes your money, and when the young man comes out to refill it, he said theres no refine at your own risk that its not fair you stealing from us we put money in for product. We expect something back not for you to come tell us that is at our own wrist. I think they need to take their machines out of companies and out of ***** so the better business bureau need to do something about them stealing from people that work hard for the money.

• Review fromMadivie B

  Date: 12/06/2022

  1 star
  I wish I could give 0 stars. PayRange is new to me as I currently moved to a complex that uses their services. On Sept and Oct of ***************************************************** within 5-7 business days as it stated. Fast forward to December my money hasnt posted and I am unable to do laundry. I currently have to drive 40 minutes to a friends house just to do ******. Whenever I call PayRange I can not speak to someone directly. They have to take a message and have someone contact you back or they transfer you in hopes that you will get someone to help you. Due to their high volumes of callers you have to leave a message and they will call you back. It has been over a month and I havent gotten a call from anyone. I email them and leave messages daily with no response. *** asked for them to credit me and they refuse to answer. One of the customer service representatives gave me two choices, if I dont have patient to wait the 5-7 business days I can either move to another complex or use another laundry mat, mind you it has been 3 months now. These people dont understand the meaning of customer service nor do they show sympathy for you. I am afraid to add more money because I dont want the same thing to happen again.