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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 96 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been going through this for years. With the washer machines and dryers in my apartment complex. Machines do not fully wash or drain. Sometimes still have soap suds over clothes after "super cycle" $3.50 cycles. Or do not fully drain. Dryers sometimes do not complete a full dry cycle. Again paying an extra $2.50 I do not do a large load because I know of this problem. When contacting payrange they say they can't refund or even give a free wash or dry when it's their machines not me. So I wasted $7.00 on one small load of clothes. It takes them weeks or multiple people calling about the same situation before they come out. They can check everyone's payrange account an see. An to top it off you add money by 25 cent's. Every time I add money eventually my money starts dropping ex. I can have $25.00 one week later I'll have $23.46 an it constantly drops like that. But washer an dryer is a set $0.25,$0.50,$0.75$0.50 why do I always have a odd amount later. There are stealing peoples money slowly

    Business Response

    Date: 07/14/2025

    Hello there,

     

    We are so sorry for your experience! We will be reaching out to the owner of your machines on your behalf so they can resolve this for you!

  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped using PayRange after moving out of my apartment complex in ***********. In February 2025, I requested a refund for the remaining balance in my account. Although my request was just beyond their 90-day refund policy, a new representative later told me I would receive the refund.However, as of June 2025, I still have not received any transaction from PayRange. The money has been removed from my PayRange account, but no refund has been issued to my bank or payment method. I would like this issue resolved and my refund processed as promised.

    Business Response

    Date: 06/23/2025

    Hello ****,

     

    Thank you for your feedback and I apologize for your experience. I'm seeing that we were able to refund you on the 19th! We will reach out to you so we can coordinate over locating your refund!

  • Initial Complaint

    Date:06/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used the pay range app to use the laundry machines in my apartment building but now my account has been deactivated and they will not reply to my messages. I want access to the app with my full balance of $80.20 to use as needed.

    Business Response

    Date: 07/02/2025

    Hello *******,

    Thank you for your feedback and we apologize for your experience.


    We have sent you instructions on how to reactivate your account so we can get you back online! We will resend these instructions so we can get this taken care of for you as soon as we can. 

  • Initial Complaint

    Date:06/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reside in the ********* condos, at *************************************************************************************************************We have a laundry room with washers and dryers are here for the residents to use, with a fee. When I first moved in, we had to use quarters- a hassle. Then the machines were upgraded to use a credit card and have the ability to have dollar amounts already paid for. Each wash and dry was subtracted from the amount we had prepaid. When the PayRange machines were all removed from this property, I was out of the country. Since that change to a new service and different machines, I have sent (9) requests for a refund/credit of what I still had left on my account, to ********************. It is disturbing that not once did anyone reach out to me regarding this oversight.On each message I have sent to PayRange on their APP, I have recorded them by taking screen shots.Thank you for any intervention that you may be able to provide.***** ********-******* ************************************************************************************. ***** ************

    Business Response

    Date: 06/17/2025

    Hello there,

    Thank you for contacting PayRange. We are absolutely hoping to get your refund back to you as soon as possible. Please email ********************************** directly and we will get this squared away!

  • Initial Complaint

    Date:05/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MAY 24, 2025 I LOADED MY LAUNDRY ITEMS INTO THE WASHER BUT WAS UNABLE TO START THE MACHINE BECAUSE IT KEPT ASKING FOR A PASSWORD. THERE'S ENOUGH MONEY IN THIS ACCOUNT TO PAY FOR THE WASHER AND DRYER.THANKS FOR YOUR HELP!

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was issued a $3.20 refund from PayRange on April 17, 2025, but it was sent to a checking account that had already been closed. As a result, the refund did not go through. I have attempted to contact PayRange multiple times through their app and at their support email ************************************* but I have not received any response.I am requesting that PayRange either:Reissue the refund to a valid account or alternative method (such as ****** or Venmo), or Provide confirmation of the refund status and next ******** email is *********************** I would appreciate any help in resolving this matter.

    Business Response

    Date: 05/16/2025

    Hello *****,

    Thank you for your candid feedback. We'd love to get this resolved for you. Please email us at ********************************** and we would be happy to issue you a refund. 

    Customer Answer

    Date: 05/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased PayRange Bluetooth device for tenants to pay for their laundry from their cell phone. w changed some machines around. On their site is a transfer option to move the Bluetooth devices to another account. I filled out the transfer so they will mover the Bluetooth device from one account to another. The result of sending the transfer says that we have to verify the move. I have called for help an service order was created. And no response. After 3 days they email to close the work order with out contacting me. This happen a few times No response from support. I am just wanting them to move the two devices to the new account like I am asking. It is just a database change.

    Business Response

    Date: 03/26/2025

    Hi *****,

     

    Thank you for your candid feedback. I am reviewing your case now, but it does look like we're waiting on responses from you! Perhaps the emails aren't arriving! I will be reaching out to you again to get this resolved! 

    Customer Answer

    Date: 04/02/2025

    case ID number ********

     

    They are not getting ahold of me They just need to respond to my transfer request. I just received a survey for them just after I gave them a bad review. I got this message from you

     

    ***** ******

    **********************************************************************

    ****************************

    O. ************

    D. ************

    F. ************

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We noticed that our bank account not growing via ***. I reached out to our account representative with PayRange and I explained to her what is happening. She informed me that she would forward it to the appropriate personnel. ******* emailed and stated that we removed our banking info and started doing wire transfers bank in June of 2024. I explained to her we never did this. The last wire transfer was on 2/17/25, PayRange does not seem they want to help us.

    Business Response

    Date: 03/14/2025

    Hello *****,

     

    We apologize for your experience and we are actively working on acquiring the information that you have requested. The team will be following up with you today and next week to work on resolving this matter for you.

    Customer Answer

    Date: 03/19/2025

     
    Complaint: 23061665

    I am rejecting this response because: PayRange was notified on Feb 19th on the issues, as of today no response from them.

    Sincerely,

    ***** ********

    Business Response

    Date: 03/19/2025

    Hi *****,

     

    We will be reaching out to you to discuss next steps. I apologize for the frustration you've experienced and we will work on getting this resolved for you.

    Customer Answer

    Date: 03/20/2025

     
    Complaint: 23061665

    I am rejecting this response because:

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple issues with PayRange double charging me for the use of a washer or dryer. The amount is $1.75 per wash or dry and they are increasing the price soon at our apartment. They have always refunded me when I would reach out to them but now they wont even answer my email or refund me. I am worried that this will become a continuous trend.

    Business Response

    Date: 03/07/2025

    Hi ******,

     

    Thank you for your feedback and I'm so sorry about this experience! It appears as if your email server is rejecting our emails, but we'd love to help. Do you happen to have another email for us to reach out to you on? Or you can email us at ********************************** and I will assist!!

  • Initial Complaint

    Date:02/26/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I'm clearing out apps on my phone, I come across PayRange, an app I had to download years ago to utilize a certain washer and dryer when I was out of town on a business trip. I was curious if I still had money sitting in the app, and lo and behold I did. Then I remembered I had attempted to get the rest of my money back a couple years ago and it was difficult finding a contact in their app to do so. I was able to email and make contact yesterday to inquire about getting my $9.25 back that is unused and will remain unused in the forseeable future and was told I was out of the 6 month window to request my own money back. To me this is unsubstantial reasoning indicative of bad business practices. I should be entitled to my money back as at the time of me utilizing the service i could not fund the account for less than $10 (the app tries to persuade you of spending $25 by the way instead of being about to input a more direct and customizable amount) and I am just trying to get my $9.25 back as I no longer have access to the machines I was using at the time in a completely other state of the country.

    Business Response

    Date: 02/26/2025

    Hello there!

    Thank you for this feedback and I apologize for the experience that you've had thus far. If you can email into ********************************** and provide us with your account details, we will absolutely take care of this for you!

PayRange Inc. is NOT a BBB Accredited Business.

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