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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 97 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There used to be a vending machine in my apartment building operated by PayRange. I refilled my balance and there is still a $8.50 balance left for now. However, PayRange removed all vending machines in my area and refused to refund my money which I am not able to use. Unfortunately, the nearest one is over 100 miles away. I suspect this company is running like a spam. After customers refilled their balance within a few month, they will choose to move the machine to somewhere really far and keep/steal the money. I will continue reporting this company further if they don't refund me.

    Business Response

    Date: 02/26/2025

    Hello there!

    Thank you for your feedback and we sincerely apologize for your experience. We will be reaching out to you directly via ********************************** to get this squared away for you! We will be asking you for your account information so we can investigate further!

    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22985131

    I am rejecting this response because:

    please refund my account $8.50

    ***********************************


    Sincerely,

    *** ***

    Business Response

    Date: 02/27/2025

    Hello there,

    Upon review of your interaction with my team, it looks like we are waiting for a response so we can help assist! Please respond and we will get this squared away for you ASAP! We want to ensure that we are making this right for you as a valued customer and look forward to hearing back from you.

  • Initial Complaint

    Date:02/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not been able to use Pay Range to use laundry machines. I have tried with 4 different phones. None are able to access the machines. I followed their instructions to the letter. Machines DO NOT connect to my phone(s). I requested a refund of the money I have on account. they refuse to refund my money because I have not used their services for over 90 days. BECAUSE I AM UNABLE to CONNECT TO THEIR SERVICES. Did they spend the money in my account? I will be following this up legally by reporting them to the CA Attorney General among other remedies..

    Business Response

    Date: 02/10/2025

    Hello there!

    I sincerely apologize for your experience thus far. We have looked into the email thread we currently have ongoing and have provided a hopeful resolution there. Please respond to us there if you have continued questions and we would love to get this resolved for you as soon as possible!

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22918308

    I am rejecting this response because:  I have yet to receive my refund. They are giving me the run-around.  I paid them with ****** so they should refund PayPal.  It seems they want me to give them my bank account number--Which I WILL NOT DO.  A refund to ****** should be enough. ****** knows where to deposit the money.

    Sincerely,

    ** *****

    Business Response

    Date: 02/13/2025

    Hi there,

    Our ***************** Manager will be emailing you directly to help clear this up! We want to ensure that we are getting a check to you as soon as possible!

    Customer Answer

    Date: 02/17/2025

     
    Complaint: 22918308

    I am rejecting this response because: I have not received my money as of the date of this message. As soon as I receive the check, and after depositing it, it CLEARS my bank and I see the cash in my account as "available", then and only then will I accept their response as legitimate and acknowledge the case closed.

    Sincerely,

    ** *****

  • Initial Complaint

    Date:02/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am only able to do laundry when the application is working. Their app stopped working and they block all contact. There is a button that says to co fact them, but it sends you in circles. They are blocking the ability for people to do laundry and forcing them to pay extra if their app doesnt work.

    Business Response

    Date: 02/10/2025

    Hello there,

    We'd love to connect with you with your issue! If you can email us directly at ********************************** we'd be happy to get this resolved fro you as soon as possible!!

  • Initial Complaint

    Date:01/14/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stealing funds without stating washers

    Business Response

    Date: 01/17/2025

    Hello ********,

     

    Thank you for your review and I sincerely apologize for your experience. While we are not the machine owners, we definitely want to ensure that you have received your proper refunds. Please email us at ********************************** and I'll ensure that you receive your refunds! Thank you again! 

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company **** me $70.25 and it was deposited into the wrong account so they stated they would send me a paper check yet I have not received it. I keep getting the run around when I call to check the status.

    Business Response

    Date: 01/24/2025

    Hello ******,

     

    Thank you for contacting PayRange and we are so sorry about the confusion regarding your refund.

     

    If you could please email us at ********************************** and provide your account details, I can look into this for you and ensure you get sent your refund ASAP. 

  • Initial Complaint

    Date:12/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/12/23, I was at an establishment that had vending machines that only accepted PayRange as payment. I deposited $25 to the app and attempted to use it. For whatever reason, the vending machine malfunctioned and did not accept the payment. I tried to request a refund back then, but was not successful. I figured, I would come across another vending machine where I could use the funds. I have since not located any vending machines in the area that use that form of payment. It has been well over a year. I requested a direct refund. It was denied with the reason that the deposit was not made in the last 90 days. They are holding my money hostage. There are no machines available to use the funds.

    Business Response

    Date: 02/20/2025

    Hi there!

     

    Thank you for your feedback. Upon review of your request, it appears as if we came to a resolution with you via our ongoing email thread. Please email into ********************************** if you have further questions!

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My bank account was debited for an app that I didn't purchase. I had never heard of this company until I saw the debit. The say they offer 24/7 help through chat, but I've waited for an hour. No phone number listed.

    Business Response

    Date: 02/19/2025

    Hello there,

    I sincerely apologize for the confusion regarding this charge on your account. We will need some additional information so we can troubleshoot this for you and get to the bottom of your concern. Please email us directly at ********************************** so we can investigate!

    Customer Answer

    Date: 02/27/2025

    This app was used by my son to put money in at a laundromat.  It's real and accepted.  I am so sorry to bother you. 
    ***** ********

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company PayRange that makes the software on the phone to control laundromats is violating their own refund policy. They have set on their website in terms. It says they can only issue a refund three times in a 30 day period and they refuse to issue a refund; when I did not get the product I paid for because it did not dispense. I have only received one refund from them in the last three months therefore I am not in violation of their policy. They are violating their own policy and need to be looked into!

    Business Response

    Date: 02/19/2025

    Hello ****,

    Thank you for your feedback and we apologize for the confusion over refunds. I would be happy to address your refund request if you could email us at ************************************************************. 

  • Initial Complaint

    Date:12/02/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded Pay Range, singed up and deposited money but was unable to wash my laundry after the account was closed without explanation. After three days still no reply from my complaint to Pay Range customer support.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To delete my Payrange account on any iPhone it says change password, deactivate or delete account so when I press delete account it say email etc not set up contact support team on an android phone there’s no delete option on a computer there’s no delete option which means they suppose to delete it on there end and they giving me a hard time to delete if I want my information removed and account deleted so I can start over. As I asked them to

PayRange Inc. is NOT a BBB Accredited Business.

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