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Business Profile

Payment Processing Services

PayRange Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I live in a community that provides washers and dryers by the company PayRange. A couple of weeks ago I went to go do my laundry and was shocked to see that there was a zero balance! I know for sure there was between $10-15 left on the account. I have contacted this company twice and have had zero response. Also, the only transactions available for review are only the year 2020. All transactions since are wiped as well as funds that I mentioned earlier in my complaint.

    Customer Answer

    Date: 08/01/2023

    Hello,

    Here is more info on PayRange contact info:

    [email protected]

    [email protected]

    9600 NE Cascade Parkway

    Suite 280

    Portland, OR 97220

    855-856-6398

  • Initial Complaint

    Date:07/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to close my account and get my balance refunded and they refused to give me my money back. I got no product in return for that money, they just took it from me.

    Business Response

    Date: 03/27/2024

    Hi *****,

    Thank you for your feedback and sorry to hear about the inconvenience you have experienced.  One of our Team Leads reached out to you via our support channels and we got confirmation from you that the issue has been resolved.

    Please let us know if you need any further assistance by contacting us at ******************************.

  • Initial Complaint

    Date:07/16/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pay range is an app it's the payment delivery method used by the laundry mat at my apartment complex

    Recently they have increased the prices and it seems when they did the update the system didn't get updated properly.

    The displayed price is the price you choose to pay for either regular or super cycle
    I choose the upgrade price for the super cycle.
    After paying the posted price. It displays that I need to put more money in to get what I ordered. Not to upgrade. To get what I already paid for. So after I add extra money it will either work or In some cases not work. Either way. I'm paying and not receiving. In some cases I pay extra and still don't receive.
    I have reached out multiple times and they have refunded me here and there. But it's an investigation I have to do to tally up how much they owe me. It's never accurate and it's constant. They have not attempted to fix the error. While they communicate that is not enough. The problem needs to be fixed. I can't keep asking for a refund every time I use the service.

    I should have all the transactions as should they should there be an open case to investigate. Thanks.

  • Initial Complaint

    Date:07/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in a gated community with utilities that use Pay range. The app in general is beyond average and often forces you to refill more balance than you need. I recently moved out to a different community that no longer uses the app, hence I humbly requested them to refund me my balance which was not more than $4. But I was told that I cannot ask for a refund as the refill was more than 90 days old. I explained to the agent I was communicating ( whose name I believe is *****) that I no longer need their services, to please refund my balance back. However the response I got was abrupt- asking me to go to their website & read there terms post which there team will review & provide & update. I was so perplexed by their response, as there website asks to send out an email & that is exactly what I did. At the moment I need my balance credited back to my account as I never intend to use Pay range again. You cannot hold onto people 's money when they do not wish to take your services. Are you going to force customers to go do there laundry in communities they no longer live? I have never heard anything more bizarre. Hence this complain. All this communication to get back $3. 75 something. And why do I need to have an enquiry about my circumstances, isn't the fact that a person cares about their hard earned money enough?

    Customer Answer

    Date: 07/10/2023

    Hello, 

    Thank you for your prompt response. 
    I am writing to inform you that the complain has been resolved and the outcome is to my satisfaction. 
    I request you to kindly close this, and appreciate all the help & resources BBB has provided to make this possible. 

    Much appreciated, 
    Palak

  • Initial Complaint

    Date:06/29/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/20 I purchased $10 of laundry credit through PayRange. On 6/21 I noticed on my credit card they had charged me twice, but I only had received the $10 worth of credits not $20. I reached out to PayRange explaining the situation and the customer service was not understanding me and instead of just giving me an additional $10 in credits or refunding my card they refunded my card and deducted the credits off my account so I was still short the extra $10 they charged me. They did nothing to fix that so I contacted my credit card company and they refunded me and now PayRange has debited my account an additional $10 and my account is currently negative with them. As you can see in the photos it shows how my card was charged twice back to back but only one $10 credit was issued and then you can see where they took the $10 back out twice even though I was only given $10 once. I just want them to give me the $10 back they owe me!

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left the country. They refuse to refund the money in my account. I have emailed them multiple times, and they refuse to even give me a single response.

  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve tried on countless occasions to have my prepaid balance refunded from PayRange. I no longer have a use for PayRange since moving from my former apartment complex into my forever home. However, PayRange has an obscured policy where they will NOT issue refunds after 90 days and the balance will remain on the account indefinitely. This is absolutely ridiculous and their policy needs to be changed and/or revised. This is unfortunate and disappointing. I’ve asked over the course of 2 years to have the funds returned to me by any means necessary, but have been denied. I would like MY money refunded to the original form of payment or by check.

  • Initial Complaint

    Date:05/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2023. Washing my clothes through the PayRange app and realize they were deducting additional funds from my account. When I advised them the consistently say i will be refunded but I have not.

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    company was used on a vending machine in which the qr code on the machine directed me to their app to download so I could pay for an item. After downloading the app and adding $10, the app directs you to input the machine #, which wasn't found. I've tried to get the company to refund the money but they won't. I've provided any possible email addresses I would have used to set up the initial account. After the app indicated the machine couldn't be found I deleted the app because it was obvious a fraudulent transaction. I also notified my bank and replaced the credit card I used in the app.

    see attached image of the charge.

    Business Response

    Date: 05/30/2023

    Hello *****,

    Thank you for your feedback.  We apologize for the negative experience you had while using the vending machine that is enabled with PayRange. We understand that such experiences can be frustrating, and we want to assure you that we take your feedback seriously.  Our team will reach out to you to resolve the matter.

  • Initial Complaint

    Date:05/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/15 I tried to use one of the 4 washing machines PayRange has in my apartment complex. The only one that was not in use (washer 3) by others showed in the app as offline even though it was empty. one that was in use (and had 30 minutes left on the cycle, washer 4) showed up as available. I thought maybe the names got reversed so I clicked to use washer 4. It took my payment and didnt work. I tried to submit a refund and the PayRange app says since my email isnt attached, I cant submit an in-app complaint. But the issue is, my email is attached, as is my phone number like the app requires. In the past Ive submitted complaints when a machine overcharges (this has happened probably 6 times in the 2 years Ive lived here, totally $20) and you submit a complaint via email, theres never any recourse.I simply stopped submitting complaints when the app malfunctioned - and these malfunctions are usually the app allowing you to purchase a load then saying the machine is offline, resulting in the machine not starting - because this company doesnt seem to follow up with customer complaints. I saw a note from a landlord on this page saying the issue usually lies with the comps that operates the machines, not PayRange. Our machines are always disgusting (smell bad, full of grime and hair) and overpriced but I do believe thats the operating company and my poorly managed apartment complexs issue. But when theres an issue with the app and absolutely no follow up for refunds, THAT IS PAYRANGES PROBLEM TO FIX. The app and website are designed to make customers not follow through with getting a refund. It is tedious, time consuming, and never results in any returned funds. Please look into PayRanges history of refunding customers. From my 2 years experience, I would say this company is a scam.

    Business Response

    Date: 05/20/2023

    Hello ****,

    We apologize for the negative experience you had while using the washers that are enabled with PayRange. We understand that such experiences can be frustrating, and we want to assure you that we take your feedback seriously.

    Someone from our technical team will reach out to you regarding the issues you experienced with our app and the refund requests you submitted.

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