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Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

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Light In The Box has 2 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 665 Customer Reviews

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    Review Details

    • BRENDA R

      Date: 11/19/2024

      THIS COMPANY IS TERRIBLETHEY SENT ME A DRESS THAT DIDNT MATCH WHAT IT SHOWED ONLINE..IT WAS A TOTALLY DIFFERENT DRESS THAT WAS SHOWN..THEY KEPT TRYING TO OFFER ME A PERCENTAGE OF WHAT THE DRESS COST TO KEEP IT.. I DID NOT WANT THE DRESS BECAUSE IT WASNT WHAT WAS SHOWN ON THE PICTURE..THEY TOLD ME TO RETURN FOR A FULL REFUND..AND TO SHIP THE CHEAPEST WAY WITH TRACKING..I DID THAT AND NOW THEY ARE NOT REPSONDING TO MY E-MAILS..THEY ALSO TOLD ME THEY WOULD REFUND ME THE SHIPPING COSTS IF I SENT THE CHEAPEST WAY..I SENT THEM COPIES OF THE TRACKING AND SHIPPING COSTS..AND NOW THEY WILL NOT RESPOND TO MY E-MAILS..THE E-MAIL KEEPS COMING BACK..

      Light In The Box

      Date: 11/21/2024

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Kim H

      Date: 10/11/2024

      This company's return policy is terrible! I ordered a dress in 2 different sizes with the intention of keeping the one that fit and sending the other back. The smaller size was too large, so I did not even open the package for the larger one. When I tried to return both dresses, I was informed of two options: Option A: Receive a 30% refund of the value of the item to your original payment method.Option B: Receive 50% of the value of the product in the form of rewards that you can use as a discount on your next purchase with us.Since I never will order from them again, the 30% option was my initial choice. I was then told I'd have to pay to return it to ********, *****. I told them to keep my money, because I wasn't spending that kind of money to get only 30% back. I was then told I could ship it to a warehouse in ******, which was going to cost me $16.40. Again, I told them never mind, and just keep my money. Another reviewer called them "Rip off in a Box," and I could not agree more.

    • Cally C

      Date: 10/10/2024

      0 stars!! I ordered 2 dresses in my regular size. They didn't work out. Filled out return slip and am now being told they were "Made to Order"! I sent them a copy of my order and no where does it state this. They will not accept the return of either dress. Thieves!!

    • Katrina B

      Date: 10/05/2024

      I will not buy from them. I ordered a womens large costume and they sent me a large girls costume and the quality is horrible. They are now throwing me through hoops to return item. They arent giving me a full refund and requiring me to pay to ship item back. They are also requiring a form to be filled out that isnt even available on their website. The discounts are not worth the headache. I will never buy from them again.

      Light In The Box

      Date: 10/06/2024

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************
    • ...
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    Last

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