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Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Light In The Box has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Review Ratings

    1.05

    Average of 639 Customer Reviews

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    Review Details

    • Kevin S

      Date: 11/26/2025

      Dont try to return anything to this vendor! The return process is complicated and they want returned items shipped to *****. Oh and the refund is for less than 100%. So get the size right or regift items to a friend!

      Light In The Box

      Date: 11/28/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

      In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

      Sincerely
      *****
      Customer Service

    • Keith

      Date: 11/24/2025

      They will make you pay to shipt any return back. When yur done shipping it back for anexchange you will have purchase the item twice. Not fsir.

      Light In The Box

      Date: 11/25/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Monica W

      Date: 11/23/2025

      My order arrived damaged directly due to improper packaging. I will never shop with this company again.

      Light In The Box

      Date: 11/25/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

      Light In The Box

      Date: 11/25/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Sharon B

      Date: 11/20/2025

      I just received my first order and I am extremely disappointed! I wish I would have checked out the customer complaints BEFORE ordering. However, due to comments, I will not bother with sending back the items and will do as one of the former customers stated - I will donate them to my church's clothing donation drive - just in time for the Christmas giveaway! Actual sizes do not fit, they are larger and the quality is definitely up to standards!

      Light In The Box

      Date: 11/25/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

      In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

      Sincerely
      *****
      Customer Service

    • Andrea E

      Date: 11/20/2025

      The worse company, quality and customer service I have ever experienced

      Light In The Box

      Date: 11/25/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Tom H

      Date: 11/19/2025

      Bought a Christmas Jacket from ************************ and once I tried it on, I found it was to small. I went onto their website and started a Return. Upon finishing, it stated that I would hear back from them within 24 hours. After 24 hours of not receiving a response, I went back to their website and there was no history of my order. Still no response.

    • Jenny S

      Date: 11/19/2025

      I ordered two sets of Christmas lights. Only one was received. They would not send the second set and kept asking for a picture of the shipping box which I had already thrown out. Terrible customer service.

    • Jen H

      Date: 11/19/2025

      I ordered a formal dress. All dresses are made to order. Requested measurements are bust, waist, hips, height, and length from collarbone to floor. That is all. It is quite amazing how fast the dress arrived given that it was made after I ordered it. It fit in the waist. Above the waist, it was too big, except the cap sleeves, which were so tight they dug into my arms. (No, I don't have weirdly large arms). The dress looks like it was made for a snowman with stick arms. It is also 5-1/2" longer than the measurement I provided. I emailed a request for a refund, with photos, but was politely assured the dress was made with care, according to my specifications. Two hyperlinks were provided so I could either send more money for them to remake the dress, or take a partial refund and keep the dress. So it looks like the priority is not making dresses that fit, but getting money. The email exchange continued for two more rounds and I finally, due to exhaustion on the matter, agreed to a partial refund, and kept the dress. I honestly don't know what I'll do with it. I'm out $74 and still don't have a dress, unless I pay someone to do some extensive altering. The coding on my credit card indicates this company is based in *********.

    • Catrecia T

      Date: 11/18/2025

      **** WEBSITE! DO NOT ORDER FROM THEM. Purchased two dresses, requested a return and was informed non returnable items because tgey were "made to size" SO! ORDERING A SMALL, MEDIUM OR LARGE "your normal generic sizes" ARE CUSTOM SIZING. ****. REALLY LIghtInABox ! So ******* sells custom sizing too! COOL! PLEASE NOTE, THIS BATTLE ISN'T OVER! I WILL NOT BE SCAMMED

      Light In The Box

      Date: 11/19/2025

      Dear customer,

      This is *****, supervisor of customer service, ********************.

      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 

      I have created ticket # 103845828 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

      My pleasure to help you!

      Sincerely, 
      *****
      Customer Service ********************

    • Cindy L

      Date: 11/12/2025

      Ordered cross magnet book marks. Quality is terrible. Spelling incorrect. They want you to offer a pittance of what you paid. Will not send a postage paid label to return. Do not ordered from them. They are in *********

    Light In The Box is NOT a BBB Accredited Business.

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