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Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

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Light In The Box has 2 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 665 Customer Reviews

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    Review Details

    • regina G

      Date: 10/06/2022

      I ordered a dress took a while to come it was disgusting, that God for paypal helping me the gave me the address and it's to *****.mean time it was mailed from queens ********! PayPal gave me this insane address which they got from light in the box. I went to the post office and the amount to return it a small bag was $70 this is a scam .it's wrong and not right I will inform PayPal tomorrow so I am now stuck with a disgusting dress this is very unfair I will put then on sitejabberceveryday I deserve a full refund this dress took long and came from queens ** then they know it's costly to mail it back so they always win I better receive my refund I will mail it back to queens. Stop scamming people. They know dam well its not worth mailing it to ***** a very rude and shady company I am furious.

      Light In The Box

      Date: 10/10/2022

      Dear customer,

      This is Chloe, supervisor of customer service, Lightinthebox.

      We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

      Please understand that we are a Hongkong-based company, so we ship prodcuts from China. The address on the package is one of shipping company's distributions not our warehouse. Hope to get your understanding.

      For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

      Sincerely
      Customer Service

    • Neslihan S

      Date: 10/05/2022

      Friends, these are scammers, I ordered the dress, there was absolutely no warning, this is against consumer rights, I wanted to cancel my order and they did not give my money,

      Light In The Box

      Date: 10/10/2022

      Dear customer, This is *****, supervisor of customer service, ********************. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. We are sorry to hear that you may don't notice the cancellation policy. As an exception, we have refunded you the full order.We sincerely apologize for the inconvenience cuased to you. If you think we have helped you to solve the problem, are you willing to write a new review about our service. I would be much appreciated about that. Please trust us that we really want to regain your trusn on our company.Sincerely,***** ****************

    • Beda R

      Date: 10/05/2022

      The only thing that is good about them is how they make it so easy to order the dress (in my case), the variety of colors and the affordability. It didn't fit as per the measurements and the quality was questionable.Once you complain about the size they make you feel that it was your error and not theirs. From that moment on they don't take responsibility. They agreed on reimbursing 25% of what I payed but I have yet to see the reimbursement.As a matter of fact, they subtracted the amount from any 'reward' I had earned!Please be careful and do not buy from them!!

      Light In The Box

      Date: 10/10/2022

      Dear customer,This is *****, supervisor of customer service, ********************. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Please be noted that made-to-order means that all of our dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we dont have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.We invite you to look on the product page, the ''made to measure'' logo is indicated directly below the 'add-to-cart' button, for your reference please click on the link below:http://litb.cc/l/tpRF As you mentioned that the dress is unfit for you. To be honest, it should be no size errors because it is a Made-To-Order products. May you provide me the measurement of the dress? I will compare it with our size chart. Rest assured that we will take full responsibility. Reagrading reward issue, please notice that we returned the money to your store credit as a reward on 2022-08-31 14:32:27. Then you withdrew it into your origianal credit account on Sep 2rd 08:20:20. Could you check your account later?Look forward to hearing from you.*********,Customer Service

    • JD H

      Date: 10/04/2022

      HORRIBLE - STAY AWAY First - product quality is so cheap. The photo was of a lovely, formal shrug/wrap. The actual product was itchy crinoline. It had a cheap Halloween costume feel or the crinoline under a wedding dress - disgusting and horrible. Second - the fit was bad. I was very careful to measure myself and buy according to the size chart. Nope, a couple sizes too small. Third - I ordered it for a wedding. I had 2 weeks and shipping was about a week. Perfect! Nope. They count shipping not from the time you ordered it, but the time they can finally get it in a box and start shipping it to you. It took them over a week to get it in a box and another week to get it to me It arrived AFTER the wedding. (Fortunately I had a back up -- which happened to be delivered much more quickly, was higher quality, better fit, and more inexpensive!!) But Light in the Box felt like they fulfilled their promise of the shipping window because the actual time the product was in the box and being shipped was within their week window. Lastly - refunds are impossible. They give you the run around. They try to do partials. They say it's not their fault bc they shipped it in time. They want photos of the product. Then at the end of it, after they've wasted days, they will tell you their return policy is NINE DAYS (!!!) and now you are over that. Even if you started the refund process within that time period. BUYERS BEWARE. Run away from this horrible, horrible company!

      Light In The Box

      Date: 10/10/2022

      Dear customer,This is *****, supervisor of customer service, ************************ your issue I have created ticket# ********, Would you please login you litb account and reply when you are free?Sincerely ****************

    • Robert R

      Date: 10/03/2022

      Hey shipped the wrong size sweater. They asked for pics, I sent them. Sweater measures 43 in chest not **** in. I have been getting the runaround for a week. They offered a 40% refund for a sweater that is too small. They sent a size Large in and XL bag. They will not accept responsibility for their error. I close 60% and I can not wear the sweater. They are a rip-off.

      Light In The Box

      Date: 10/10/2022

      Dear ******,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Maybe our warehouse mistook the size due to overwhelming orders. We will ask our warehouse to check the size more carefully. And i noticed that we have refunded the full product value to you as compensation. If you think we have helped you to solve the problem, are you willing to write new review about our service? We would much appreciated about that. We really hope to regain your trust on our company. *****

      Light In The Box

      Date: 10/10/2022

      Dear ******,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Maybe our warehouse mistook the size due to overwhelming orders. We will ask our warehouse to check the size more carefully. And i noticed that we have refunded the full product value to you as compensation. If you think we have helped you to solve the problem, are you willing to write new review about our service? We would much appreciated about that. We really hope to regain your trust on our company. *****

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