Business Profile
Online Retailer
Light In The BoxHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Online Retailer.
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 665 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromM. M.
Date: 10/21/2022
1 starTried to return an item and it keeps not accepting my password when you try to reset your password it doesnt take you to the reset page it just automatically takes you to a cache page on their website over and over so you never get to a page where you can Apply to return. This place is a scam do not shop from this site.Light In The Box
Date: 10/24/2022
Dear ****,This is *****, supervisor of customer service, ********************. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level./Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.May i know the reason why you want to return the item. Rest assured that i will help you to solve the problem.Look forward to your message.Sincerely ****************M. M.
Date: 10/24/2022
The item is way too small. there is no phone number for customer service and when you need to contact customer service I have to log into my account. When I log into my account my password is not excepted. When I try to create a new password it Skip the page to put a new password. I would like to return this item for a full refund into my bank accountLight In The Box
Date: 10/24/2022
Dear ****,Sorry to hear what happened to you. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. You will recevie a message in your yahoo email. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromCynthia B.
Date: 10/18/2022
1 starThey are a scam company. I ordered a dress, received and tried on immediately. ***** did not fit so I reached out for a return slip. They are refusing to return until I have someone take measurements with photos to prove it doesn't fit. I have sent another email today explaining I went by their measurement chart and it simply does not fit and to send a return slip. I am awaiting their response.Light In The Box
Date: 10/20/2022
Dear customer,We are so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. We have created ticket # ******** for your issue. Please review it, we will be waiting for your response.Our pleasure to help you!Sincerely, **************** ********************Review fromP. G.
Date: 10/18/2022
1 starThis company is a fraud. They sell cheap clothes that look and fit nothing like advertised. They wanted me to take pictures of the dresses with the measurements because "their tailors care" about size issues. If they truly cared, they'd make it right in the first place. A dress advertised as a knee-length cocktail dress should not be almost floor length when worn. When you try to return the items, they lie to you by saying if you "choose the cheapest option with tracking" they will refund your return shipping as well. They refunded my purchase but claim they can't refund my shipping costs. I have sent them pictures of the receipt with tracking info and 2 weeks later still have not received my refund. Even the cheapest option is not cheap to ship back to *****. I should have canceled my order as soon as I placed it and saw where it was coming from. All I've gotten are excuses about issues with my PayPal account, which by the way I contacted PayPal multiple times and was told are not true there are no limitations sending money from ***** to US. Now that I've called them out on their lies they have become unresponsive. A "supervisor" was supposed to resolve the issue it's been almost a week now and no response. I'm done with the excuses I want my money back. This company needs to be shut down.Light In The Box
Date: 10/19/2022
Dear customer,Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Update from our finance department, we were informed that you account is set to accept only the payment from the US accounts, so we cannot make the payment, even when you send to us a payment request. It is recommended that you contact the local PayPal customer service team to inquire how to set up an account that can receive payments from accounts other than US.Could you get back to us after trying to make contact? We are still waiting for your reply in ticket ********. Sincerely,***** ****************P. G.
Date: 10/19/2022
You are wasting my time. I've contacted PayPal 4 times now, spoken to 6 different people there and they have all confirmed that there are no limitations on my account and I can receive payments from *****. They've also confirmed that you have not initiated any payments to the payment request I sent. My account is obviously not the issue here. You have not tried sending the money.Review fromVictoria P
Date: 10/18/2022
1 starDO NOT ORDER FROM THIS COMPANY. CHEAP QUALITY ITEMS. Asian size's. Small. Wont give refund, plus shipping is expensive. I'll eat my loss.Light In The Box
Date: 10/19/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromD. A.
Date: 10/16/2022
1 starI have made a purchase and the dress was horrible and nothing like the picture....tried returning it but instead they told me they would give me credit for my purchase to use in the website and to just keep the item, give away or throw away. I CAN SEE THE REWARD ON MY PROFILE BUT THEY DO NOT LET ME APPLY TO MY NEW ORDER AT CHECKOUT... THEREFORE IT'S ALL A BIG LIE. after millions of attempts to reolve the issue with customer service.. I finally gave up and took my loss...if you are trying to return something, make sure you get a REFUND and do not agree for credit on the website.Light In The Box
Date: 10/18/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************D. A.
Date: 10/18/2022
UPDATE. In order to use my $49 dollar credit, I was told my order has to be atleast twice that amount at checkout therefore spend another 49 dollars on the site... or you cannot USE IT. No even exchanges here.Light In The Box
Date: 10/19/2022
Dear customer,If it is convenient for you, could you send me the photo of the dress to prove the problem. Rest assured that once the problem is confirmed caused by us, we will take full responsibility. On length issue, you can also take a photo of the dress's length. I will try my best to help you solve the problem but just need more details. On rewards issue, you can use the $49.2 dollar credit as long as your order amount is above 49.2.Feel free to contact me if you have any further inquiries about the rewards. I am waiting you in ticket ********.Review fromKaryn D
Date: 10/14/2022
1 starI think they are crooks. Don't order from them unless you want to kiss your money goodbye.They took so long to deliver that I no longer needed the items. I received the package and never opened it. They stated the items belong to the Non-Refundable Items stating that even though the garments are standard size they still belong to the Made to Order products. To make you feel better because you just kissed over $200 goodbye they offer you a 20% refund or a 40% reward coupon. I will never do business with them. My girlfriend also tried to return something that was too small and was also told it was non-refundable. They will never hear from either of us again. All my business is going to Lulus. Garments well made and easy returns.Light In The Box
Date: 10/17/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromTERI M
Date: 10/14/2022
1 starOrdered a mini backpack it's been shipped over a week ago still in Jamaica ** this company is a rip off DONT NOT ORDER FROM THIS PLACELight In The Box
Date: 10/16/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromJudy F
Date: 10/11/2022
1 starI would not recommend this company to anybody. I ordered two items they will not let me return them. They said that they were made to my size they werent they dont work with you they give you. No options for returns. **************** is horrible. DO NOT WASTE YOUR TIIMELight In The Box
Date: 10/12/2022
Dear customer, This is *****, supervisor of customer service, ********************. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. We are sorry to hear the coats received didn't fit. Upon checking the ordered coats have a Made-to-Measure sign-on product page which means we didn't have it ready-made in our stock but specifically tailored based on the size.This means that we dont have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.We invite you to look on the product page, the ''made to measure'' logo is indicated directly below the 'add-to-cart' button, for your reference please click on the link below:http://litb.cc/l/tpRF Hence, we have strong quality control in the warehouse so that customers could receive them as the order was submitted, and it rarely happens product doesn't fit.Could you please cooperate with us to provide the following information, it will be very helpful to confirm the issue and we will handle your case promptly.Please provide us with measurements and a picture using a tape measure to confirm the received coat Bust, Bust point to bust point, Shoulder to bustShoulde, rShoulder to waist and Armhole. Please ensure the tape measurement is readable so we can confirm the details.Once we confirm the issue, we will take full responsibility and help with the exchange or return process.We appreciate your kind understanding and looking forward to your soonest feedback. Please reply me in the ticket 27102149.Sincerely,Customer ServiceReview fromMary Ann F
Date: 10/10/2022
1 starHorrible quality. Im trying to return 3 items and the customer service is non existentLight In The Box
Date: 10/16/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromElnora B
Date: 10/07/2022
1 starI purchased two items, fabric quality poor and dress size not as stated. Give you so many runarounds, it is impossible to get a refund. I did what they said and their system does not keep up with refund process. So you repeat the same directions over and over again. Dont border, you will give away your money.Light In The Box
Date: 10/10/2022
Dear customer,This is *****, supervisor of customer service, ********************. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.For the material and size issue, we need a more specific statement of the problem or photos/proof which can show us the problem, could you please upload some photos or state the deta It will be better that attached the measurement of the dress so that we can compare it with the size chart. Rest assured that once the problem is confirmed, we will take full responsibility arranging a refund or exchange for you. We are looking forward to hearing from you. Thanks a million for your kindly cooperation. You can also reply me in the ticket 27080902.Sincerely,Customer Service
Light In The Box is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.