Business Profile
Online Retailer
Light In The BoxHeadquarters
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Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 665 Customer Reviews
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Review fromRhoda M.
Date: 11/09/2022
1 starI agree with the reviews here. I ordered my daughter a dress for her ice skating comp. When the dress came (the day before her comp), it was not the one that we ordered. It was a totally different color and design, plus it was very poorly made (the hem was not even finished; it was cut with scissors.) On top of that, there was a wet piece of paper in the bag that caused the dress to get mold spots all over it. So gross.The company says they will refund the cost of the item if I send it back, but they don't offer any kind of return label service. So I need to pay for shipment out of my own pocket. I paid for DHL delivery originally, which means I've already spent too much on this disaster of a dress that wasn't even the one I ordered.You'll only lose money if you order anything from this company, so I would avoid it.Light In The Box
Date: 11/14/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromRoman P
Date: 11/08/2022
1 starALL RETURNS MUST BE SHIPPED TO ASIA!!! I purchased two Halloween decorations. The photo of one looked like an outdoor decoration but was so small it would get lost in the grass. The other was to complicated and would not last in the windy area we live in. In order to return you must complete international shipping documents at the *********** and pay a lot to send it back. Here's their reply so BEWARE!!!:"What should you do?To receive the refund, you'll need to initiate the return shipment and upload the tracking information in the ***************** before . We suggest you retain a copy of the shipping label to verify the address of the recipient. If needed, we may ask you to provide this document later.The item(s) you received must be sent to the following shipping address:LIGHT IN THE BOX LIMITED TianGuiChuan, **********************************************************************. *********************************************, *******, ********, C2, ****** The item(s) must be in the same condition as when you received them and you're responsible for any costs associated with the return. If you're shipping internationally, mark "Returned Cargo" on the outside of the package to avoid tax charges.What happens next?Once weve confirmed that LIGHT IN THE BOX LIMITED has received the item(s), well issue the refund and close this case.Light In The Box
Date: 11/14/2022
Dear customer,This is *****, supervisor of customer service, ************************ your issue I have created ticket# ********, Would you please login you litb account and reply when you are free? The ticket message will be also sent to your email related with LITB account. Sincerely ****************Review fromd. h.
Date: 11/04/2022
1 starbeware ...sent wrong size then wont take care of itLight In The Box
Date: 11/06/2022
Dear customer,We are so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. We have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, **************** *****************************d. h.
Date: 11/07/2022
Light In the Box is a scam. The sell wrong sized defective products the won't give you you're money back.Light In The Box
Date: 11/08/2022
Dear customer, sorry to hear the products don't fit. We provide each prodcuts with size chart for customers to choose the perfect fit clothes. please don't worry if you selected the correct size according to our size chart, we will bear full responsibility and give you a full refund of porduct value. Could you send us some photos to further investigate it? Look forward to your message. Sincerely,***** ****************Review fromPatricia D
Date: 11/01/2022
1 starOn Oct 25, 2022 I placed my first order with Lightinthebox. Ok, next day I placed another order! I decided to check my orders.for tracking and delivery. I my surprise was absolutely no information on my first order!! Like the order never happened yet my bank (on the 26th) deducted the $44.00 from this imaginary order As for my second order, everything was in place. In fact they shipped it out yesterday(31st).With the delivery of Nov 8th.We shall see. Im really leery about this company!Im asking please refund me for my first order. Its not fair to get charged for the order and theres no proof! Please advise me what went wrong.I tried everything to contact you but to no avail! What can I do?Light In The Box
Date: 11/02/2022
Dear customer,This is *****, supervisor of customer service, ********************. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. Please don't worry. May you tell me you telephone number and the e-mail address linked to your LITB Account that used in the first order? I'd help you to check. You may log into the wrong account so there is no record of your first order. Waiting for your message.Sincerely,***** ****************Review fromL. M.
Date: 11/01/2022
1 starI ordered pants for my 12 years old son in White and gray XL for adult even though he is a Medium, but after reading reviews I sized it up and what I received was really like an off white and light green and the XL is more like a XL youth size because it is really tight on my son Spoke through chat with ****** and they are refusing my return they want me to pay my own shipping to ***** that is more then what the pants are worth when it is their issue selling items that are not true to the size and claiming its a color that is not. They deceive you with an item so you will go ahead and purchase it and then refuse to send you a return label when the item received is different then what they claim it is. Then on top of that I paid through PayPal and Light in the box created an account for me to track my order and missed the last 2 numbers of my email so I was not getting tracking info and they refuse to correct that as well. I will be doing a Consumer Complaint with FTC if this company does not accept my return and sends me a return labelLight In The Box
Date: 11/02/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ****************L. M.
Date: 11/02/2022
I dont have the order number because Lightinthebox created an account for me with the wrong email address. I used Paypal to purchase the item but never received an email confirmation or anything pertaining to my order. Come to find out an account was created for me with the following email address: ******************* That is not my email and when I asked to correct this, I was told they couldn't and I would have to cancel the account once I received my order and create a whole new account with my correct email address.Light In The Box
Date: 11/02/2022
Dear customer, sorry to hear that. I'm not sure whether you remember the password with the wrong email. With this wrong email address and your password, you can still login in your account on our website to check order details. And then please follow the below instruction to change into your correct email address.https://www.lightinthebox.com/knowledge-base/?page_key=change-address-PC&prm=1.34.146.0L. M.
Date: 11/03/2022
That's the strange part. I never created an account. I made the purchase through PayPal and somehow lightinthebox created an account for me with the wrong email address and I was never prompted to create a password.Light In The Box
Date: 11/03/2022
Dear customer, In our system, it seems that you sign in with ****** via ****************** this email. You can try logging in with ******* If it doesn't work, i can contact you through your email. ************************ Is it your correct email? If yes, i will help you to solve the problem through it.L. M.
Date: 11/08/2022
No it is not labbymaldo68 it is abbymaldo68 without that (l) but the email with the account should be ******************** your company created the account with ****************** and because I don't have that email I can't create a password. Can I just get a return label so I can return these pants and get my money back. These pants is not what I ordered and your company is making it impossible.Review fromJennifer A
Date: 11/01/2022
1 starThis company is a total sham! Do NOT order from them! The merchandise sent is not as described and they do not do refunds or exchanges. This company should not be allowed to operate in *****************! Horrible customer service and horrible quality products that they will not stand behind. The only option is to send things back to ***** at a fee that is more than the price of the item. Save yourself the $$ and the headaches and shop somewhere else!Light In The Box
Date: 11/02/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ********for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromLori R
Date: 10/29/2022
1 starTerrible sizing! The shacket I ordered was to be an xxl. (47" chest). This one measures 42". No label inside that shows sizing. They will not allow bad reviews on their website. Very misleading. Returns? Forget that - you have to pay for their mistake. Stay far away from this company.Light In The Box
Date: 10/30/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromJason M
Date: 10/28/2022
1 starDO NOT DO BUSINESS WITH THIS SHADY COMPANY I ordered three articles of clothes for a dear friends birthday. I entered my delivery address correctly however Light in the Box worded it a bit differently on the label when they shipped. Unfortunately **** sent it back to the sender due to the address being incorrect on the label. I contacted **** as well as Light in the Box and confirmed the correct address information again and stressed that this was a birthday gift and needed it to ship back out asap. I contacted Light in the Box near 10 times over a week asking for help with getting my items delivered with the correct information on the label and ******* only replied to me twice, first time supplying me with my address indicated incorrectly on the label and said that I entered it incorrectly, and second to say that they will not redeliver without me repaying shipping costs PLUS repaying 50% of the total purchase price. WHAT?!. This is unacceptable and not how customers should be treated. I did not supply the incorrect address information, they created the label incorrectly, and I attempted near 10 times to contact ******* to rectify the situation so I could hopefully still receive my items in time for my friends birthday, yet was only contacted by ******* twice with useless information and asking me to repay in order to revive my items.Since, ***** with customer support has reached out to me but only to suggest that I take down my negative feedback on Sitejabber and yet again telling me that Id need to repay to get my items. These are ridiculous asks of a customer, and a first time customer at that, and not at all how a reputable nor professional company would treat their valued customers.I will never do business with this company again and I suggest you do not either. Says a lot about a company when they won't rectify an issues as easy as an address update so customers can receive their items they purchased.Light In The Box
Date: 10/30/2022
Dear customer, We sincerely apologize for the inconvenience caused to you. ***** has checked the package label for you which is the same as the address you provided in our website. We are sorry that ******* did't reply in time because she had the weekend off. Our package shipped out on Oct 13 & 16. Please kindly understand that we cannot change your shipping address after it is shipped out because the package has already been in the transmission network of shipping company. But you contacted us to add your P.O. BOX to your shipping address on Oct 22 when your package was in delivery failure and would be destroyed by shipping company. So that's why we provide you the solution repaying shipping fee and 50% product price to reship new clothes to you. That's the special sloution we can offer.Review fromMarriya S.
Date: 10/27/2022
1 starI been looking on their web page for over an hour to get a way to contact them regarding their shirt I ordered and purchased. Of course there is no one to speak with nor chat with. the photo that is shown is a longer sleeved t-shirt and ordered a larger size to be sure of the fit. when I received it the shirt is lots shorter then photoed and the size is like 2 times smaller. this is a rip off and will be reporting this company to everyone possible. Also it states to upload a photo for them, the photo thing does not allow photos to be loaded, so how am I to complete the refund.....very upset and irritated, like I have money to just throw around.Light In The Box
Date: 10/27/2022
Dear customer,This is *****, supervisor of customer service, ********************. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced. There are various ways to contact us through either APP or website. You can go below instruction: support- contact customer service for my order.For your issue I have created ticket# ********, Would you please login you litb account and reply when you are free?Sincerely ****************Review fromS. H.
Date: 10/26/2022
1 starI ordered 2 coats and never received them. It keeps saying it was delivered but I have yet to see proof. This is ridiculous and I don't want the coats anymore but I do want my ***** dollars back. It is a inconvenience and I will not show on there again. Also, I will let anyone whom I referred to this place to no longer shop online with them.Light In The Box
Date: 10/27/2022
Dear customer, We are sorry to hear that you haven't received the package. We totally understand how anxious it is not to receive the package. We looked into your case and found that your package has been delivered to your mailbox on Oct 25. Could you try to serach your mailbox?For your issue we have created ticket# ********, Would you please login you litb account and reply when you are free?Sincerely ****************S. H.
Date: 10/28/2022
If it was delivered on the 25th my complaint would be invalid to write on BBB. I would like my money back it's simple.
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