Business Profile
Online Retailer
Light In The BoxHeadquarters
This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 665 Customer Reviews
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Review fromB. S.
Date: 03/20/2025
1 starYES ITEMS ARE CHEAP MATERIAL, VERY THIN AND FLEMSY UGLY NOT THE SAME AS ON MODEL AS SHOWN DRESS . TRIED TO REFUND WAS;NT ABLE TO .THEY KEPT ACTING LIKE SOMETHING WAS MY FAULT IN NOTFILING THE ORDER RETURN CORRECTLY DONT BUY NOT LEGIT AS READ. NOW AM NOT SATISFIED STUCK WITH THE GARAGE WEAR JUMPSUIT TOTAL ***** WITH SHIPPINGLight In The Box
Date: 03/24/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************TRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW03/27/2025I need a phone number to talk to a live person about this matter I have tried with the emails and don't know what's going on you guys should have my information I prefer to talk to someone please feel free to leave me a real call to talk to someone live not a computer YOU CAN ASK PERSONLY TO SPEAK TO ME HOW TO RETURN THIS IMPERFECT ITEM: FOR RETURN NAME IS ******* ***** PHONE 7**SSN**Review fromDale A
Date: 03/15/2025
1 starThis is a very poor company that you cannot contact or get a refund from.Light In The Box
Date: 03/17/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKate M
Date: 03/13/2025
1 starThis site is a scam. The clothes are nothing like what is pictured but the real problem is the non existent return policy. I ordered over $300 worth of clothes and was told I could not return them as they are made to order. They are most definitely not. They are cheap, prepackaged c*** from *****. Instead of a return I was offered a 20% coupon for another purchase. **************** is also non existent. Do not waste your money. I should have read all the 1 star reviews. ****.Light In The Box
Date: 03/18/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceTRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW03/11/20251 starOrdered five items all paid for in full , told me they were being shipped a week latter now telling me all the items have been cancelled. They don't want to give a refund just credit on other items I will never get , this company is a total rip offLight In The Box
Date: 03/17/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMarty J. N
Date: 03/08/2025
1 starStay away from Light in the Box. it is more like "Light Fingers" a big scam. Ordered a dress and they sent the wrong size. I had to send it to ***** for a refund and pay $30. The dress traveled to ***** and I received the dress back almost a year later. I was promised a refund but never got one.Light In The Box
Date: 03/10/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceTRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW03/07/20251 starIm extremely disappointed that I ordered a beautiful jump suit and when it arrived it looked nothing like the advertisement. It was cheap material that I paid a total of $112. They keep trying to get me to get a partial refund or send back to **** which will cost me more than what I paid. They didnt include the address to **** because they dont want to make me whole and provide my full refund. Needless to say, Im never ordering from In the box again. Very disappointed that I paid good money for trash.Light In The Box
Date: 03/10/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************TRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW03/04/20251 starI wanted a pair of boots that I happened to see online at LightInTheBox, which I have never shopped at before. The boots really looked like "Vintage" boots. LightInTheBox showed a picture of a wonderful pair that looked "Vintage" and even said VINTAGE in the description, but instead I got these cheap knock offs that don't look Vintage at all. We went back and forth over emails about the deception and the white glue I could easily see on the side of the bottom of the shoe, and then they went from 30 percent to offering me a 60 percent refund. I told then I want ALL of my money back because this product is garbage. When I saw they would not offer a full refund, I then contacted by bank instead and they gave me a temporary refund that will probably be permanent while they contact these scam artists. It doesn't matter how beautiful the item is in the picture, you likely will get something that is just a knock-off and this shady company expects you to just accept it.Light In The Box
Date: 03/10/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************TRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW03/14/2025March 12, 2025 Dear LightInTheBox; I have communicated with you several times and only after contacting the BBB did you take the matter seriously.I have already contacted *****, my bank, and they have already been in contact with you about your ********* is the Purchase number ******** - TID **SSN**.You need to work with ***** about this matter now since my bank made sure the money you scammed me out of was placed back into my account.Moving forward, stop posting pictures of products that you know you do not have on hand to sell and try to pass off cheap versions of the products thinking the Customer will let you keep all or some of the ********* need to be shut down for your fraudulent activities.Review fromMarcia K
Date: 03/03/2025
1 starPoor quality products that are not delivered in a timely manner. **************** is not helpful at all. It took 5 emails just to get a partial refund - and the return shipping would take up most of that.Stay away from this company.Light In The Box
Date: 03/06/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceLight In The Box
Date: 03/06/2025
Dear customer,
Thank you for your message.
We found your order number: 82843202
We are really sorry to hear about your dissatisfaction.
We pride ourselves in offering good quality products at an affordable price.
Sourcing manager will take this further with the supplier, Substandard products will be removed from our website.
The refund of USD 23.37 has already been initiated for you.
Here are the Refund details:
Payment Method: CKO_APPLEPAY_CHANNEL
Transaction ID: ******************************
Amount: USD 23.37
Transaction Time: 2025-03-05 18:50:32
Please feel free to contact us for any further difficulty.
Regards,
*****
LightInTheBox Customer service.TRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW02/26/20251 starI have been trying to unsubscribe for weeks No luck yet Next stop BBBLight In The Box
Date: 03/03/2025
Dear *******,
We suggest you to try to unsubscribe emails.
Here is a link for your reference: *********************************************************************************************************
If the issue still persists, please let us know your email ID and we will remove it from our mailing list.
Regards,
*****
LightInTheBoxTRANSLATE withx
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TRANSLATE withCOPY THE *** BELOW02/18/20251 starTerrible company to do business with. No accountability for a refund. I purchased a pair of sneakers for $48.21 that did not fit when arrived. In order to return I would have to send back to warehouse in *****, $10.-$40. at my expense and wait 6 weeks for a refund or accept a 10% coupon and keep them. So disappointed! There is no way to contact customer service. They are not ******************** approved. I would never recommend this company to anyone!!Light In The Box
Date: 02/20/2025
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************TRANSLATE withx
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TRANSLATE withCOPY THE *** BELOWLight In The Box is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.