Business Profile
Online Retailer
Light In The BoxHeadquarters
This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 665 Customer Reviews
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Review fromBrenda B
Date: 12/07/2022
1 starLight in the Box should be taken down off the internet! I didnt want to give even 1 star! You cant get an answer from customer service to return merchandise for refund. They lie about their return policy. They have no phone number or email. Do not buy.!!!Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromSheila S
Date: 12/06/2022
1 starBuyer beware! This is a scam. Sent the wrong item, wrong size. Another item was smaller than size and pictures. Required to take pictures with tape measure to prove it is the wrong size. Both items cannot be returned until the pictures are sent (already sent for wrong item but they did not acknowledge). Once pictures are approved then I must pay shipping to Asia and wait 2-4 weeks for a response. Oh and you only have 7 days to do any of this in which you are waiting for their response. Scam. Not the way to do business.Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromEm F
Date: 12/06/2022
1 starAbsolute nightmare. I wish I had done research before placing an order. I'm currently sitting "in queue" waiting to try and cancel my "in progress" order before they ship it, and I am demanding a full refund. Today my bank account was fraudulently charged a second time by this company and I did not make a second order. I have notified Paypal of this situation, and am desperately trying to resolve it with this company before they ship it and then tell me they won't refund my money. I'm highly upset at this additional FRAUDULENT charge by them, they literally stole money from my bank account!!!!! Now I have to go through all of this jumping through hoops to try and get it back. Unbelievably awful. This company should be BANNED from doing business with *****************.Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromERIN P
Date: 12/06/2022
1 starTERRIBLE I CAN'T BELIEVE THESE PEOPLE ARE EVEN ALLOWED TO HAVE A BUSINESS LICENSELight In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromMichael Z
Date: 12/02/2022
1 starBuy Chinese product from Amazon.com and eBay.com to avoid online fraud I opened an account at lightinthebox.com and bought two hoodies (product number #*******, Order number ********)https://www.lightinthebox.com/en/p/men-s-full-zip-hoodie-jacket-tribal-graphic-prints-zipper-print-casual-daily-sports-3d-print-fleece-basic-boho-designer-clothing-apparel-hoodies-sweat_p9335575.html Photos are nice and reviews are fantastic, but I received garbage instead --- it sticks to whatever it touches and you get static electricity shock for every tiny movement wearing it.Contacted customer service and got no response. Disputed from my credit card and lightinthebox lawyer claimed NO RETURN and NO REFUND policy that I overlooked opening my account on their site.Money wasted and lessons learned Except Amazon.com and ebay.com, I haven't found other safe online shopping site to buy Chinese products. At least their reviews are real and return policy is reasonable. Be aware.Order number ********Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromDiane C
Date: 12/01/2022
1 starJunk. Cheap c*** The pictures are VERY nice but thats NOT what you get. I thought it would be the case but gave it a try due to low prices. Its junk. Seriously junk. Cheap printed fabric poorly constructed. No easy return policy.Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromSharon W
Date: 12/01/2022
1 starBuyer beware! Dont get scammed! I ordered for the first time from this site and will never order from them again. They dont disclose the products come from *****, and the made to order disclosure was in the tiniest print below the add item to cart button in pale grey font. After I ordered a dress that didnt fit, I found out made to order items arent returnable unless you prove by measurements that the items werent made to those measurements. they advertise US sizes for clothes that turn out to be at least one size smaller than advertised and offered me a $23 refund on a $154 order with an offer to keep a dress that doesnt fit. What a rip-off!Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromLinda P
Date: 11/30/2022
1 starI ordered two shirts that arrived in good condition and were of acceptable quality. This inspired me to put in a bigger order, for a jacket and four childrens toys. The jacket was of very cheap quality and the childrens toys did not work. When I contacted them to return the whole lot, they wanted descriptions of what was wrong with each one separately. I provided that and then they wanted more information and pictures. There were only certain ways that pictures could be provided. They made it so hard to return that I finally gave up, which was their plan all along. I could have a fifty percent credit toward more of their junky stuff, or a thirty percent credit to my account on their site, which I would then have to transfer to my credit card. I told them I would never order anything from then again.Light In The Box
Date: 12/12/2022
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromLea H.
Date: 11/28/2022
1 starI ordered a Birthday Present on the 18th of November. The item stated that it would ship in 3 to 5 days. 10 days later it is still processing my order. I had to download their app to track it. It says delivery the 27th through the 6th of December. But it hasn't cleared processing yet. I wonder now if it will make it by Christmas.Review fromKaren K
Date: 11/27/2022
1 starI purchased 2 dresses at a price, including shipping, that would be fair if they were made of a proper fabric rather than what appears to be ultra-thin polyester. It can be cut with cuticle scissors! I could crumple the entire full-length dress into a 4 inch ball in my fist. I read a review that suggested these are cheap "printed" knockoffs. I think the word "cheap" is being ****** generous.Light In The Box
Date: 11/29/2022
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ****************
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