Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Light In The Box

  Portland, OR 97250-9606

• 

  LightInTheBox

  Houston, TX 77040

Review Details

• Review fromBill L.

  Date: 12/24/2022

  1 star
  Buyer BEWARE! REALLY BE AWARE!!!Product quality is terrible and NOT of the detailed quality represented in their pictures. Need to return it, HaHaHa Send it to ASIA -----> REALLY <-----"Return address: You will need to send your returning products to our warehouse in Asia. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.Refunds: The refund will be issued to your LightInTheBox Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable."The T shirt ******************************* Prints Technology shirts are NOT of the fine crisp and detailed appearance as represented in their advertisements. Photo enhanced? Hum It's a shame their *** company's, **** @ **************************************************************************** OR **** *************************************************************** from where my orders were shipped CAN'T ACCEPT *************************************************

  Light In The Box

  Date: 12/26/2022

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

• Review fromMICHEAL M.

  Date: 12/20/2022

  1 star
  I had know problem with the product. But they are as crooked as they get. Tried to steal my money. Saying invoice lost. So I was told to provide info I never got and info I cannot get. Yet 2 days after PayPal gets involved. They find invoice and shipping numbers. But they must have sent the orders to ******* office. Cause the idiots shipped out what they wanted at the prices they wanted to charge. They lie every time they open there mouth. Talk about DUMBER AND DUMBEST. OVER 8 WEEKS KATER STILL NO INVOICE. IF THEY FOUND THE SHIPPING ORDER, THEN THEY HAVE THE INVOICE. IF YOU ORDER AROUND 7 SHIRTS. HOW DO YOU GET 18. ALL SHIRTS I ORDERED WERE 5. IT LOOKS LIKE THEY CHARGED 10 PLUS.. YET THEY SAY ORDER IS COMPLETE. INSULT TO INJURY. YOU PAY FOR SHIPPING AND WE RESHIP BACK TO YOU. WITH ADDED SHIPPING. DO NOT EVER BUY ANYTHING FROM LIGHT IN THE BOX. THEY ARE AS DISHONEST AS CAN BE

  Light In The Box

  Date: 12/22/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromLois H

  Date: 12/20/2022

  1 star
  I placed an order on 12/2/2022, app stated items would arrive between 12/10/2022 and 12/20/2022, which would be perfect for Christmas gifts. Now 12/22/2022 till 12/26/2022 is the new arrival date. Tracking has not updated dated since 12/14/2022 and today is 12/20/2022. Should I try to get a refund since I don't believe I will actually receive any of the items I purchased.

  Light In The Box

  Date: 12/22/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromLaura O

  Date: 12/20/2022

  1 star
  I ordered a bathing suit from this company and it arrived missing a silver metal hoop from one side to hold the strap on to the bathing suit, I sent photo's they offered me a partial refund and that I can keep the broken suit which is unwearable as it arrived, Now they do not return emails to me. I say **BEWARE*** of this company.

  Light In The Box

  Date: 12/21/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromn/a

  Date: 12/18/2022

  1 star
  I would not purchase from this company again. I first ordered a men's down vest. After receiving the vest, the insulation was not down but synthetic and the zipper would only operate with the left hand. I ordered another men's packable down vest size large. After receiving it, it was a small child's vest. I have tried to contact them regarding a return. They did not recognize my password but after trying several ways I was able to send an email informing that I needed to return the item. They said that I would receive an email with return instructions. I never got to speak with a person or received an email.

  Light In The Box

  Date: 12/20/2022

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

  Light In The Box

  Date: 12/20/2022

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

  n/a

  Date: 12/20/2022

  My order # is **SSN**908542

  n/a

  Date: 12/20/2022

  My order # **SSN**908542

  Light In The Box

  Date: 12/21/2022

  Dear customer,Thank you for your message.We are really sorry, but this is not the order number from our website.Please provide us with the following information:First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account As soon as we have received your information, we'd like to assist you to resolve the problem.Best ****************************** ********************

  n/a

  Date: 12/21/2022

  This company does not have an identifiable address or tel number. They only say that they are a *********************** listed Company. (****-LITB)Their help page with the most information is below. This is all the information that I have.https://gw.lightinthebox.com/****/en/user/orders?***************************=crm_payment_shipped&user_email=abbef0e0d6758e84b47f016f0115ae33259d0bfa18335f30&mname=en_sys_L20221119_paymentshipped_1&send_date=**SSN**&utm_content=crm_payment_shipped&utm_source=crm&utm_medium=system&utm_campaign=LITB20221119&type=0&location=REALTIME

• Review fromJ. C.

  Date: 12/17/2022

  1 star
  Stay away from this website, I am still dealing with them. It's just not worth it. If you read this and order from them then you deserve what I am going through. STAY AWAY

  Light In The Box

  Date: 12/19/2022

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

  J. C.

  Date: 12/19/2022

  Order # ******** ***************************************************************************

  Light In The Box

  Date: 12/20/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromD. M.

  Date: 12/16/2022

  1 star
  Items were very poor quality. I tried to return them, but received error messages saying "check email format." There is no problem with the email format. I would never order again from Light in the Box.

  Light In The Box

  Date: 12/19/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

  Light In The Box

  Date: 12/20/2022

  Dear customer,???Thank you for your message.The refund will be credited to your original payment method.It might take **** BUSINESS days to reflect the amount back to your cards, depending upon your Bank.Here are the Refund details:Payment Method: STR_CC_IFRAME_CHANNEL Transaction ID: *************************** Amount: ***** USD Transaction Time: 2022-12-17 10:37:55 ??We request you to contact your bank with the transaction ID for more details.Regards,***** LightInTheBox ******************

  Light In The Box

  Date: 12/20/2022

  Dear customer,We apologize for the last message, it was sent in error, please ignore it.We have replied to you on ticket # ********.Please check at your convenience.Sincerely,***** **************** ********************

  D. M.

  Date: 12/26/2022

  This business is fraudulent. The answer they sent to me about a refund was bot-generated, apparently without validity. There is no information about the refund, just boilerplate comment with **** symbols instead of bank details.I warn everyone against doing business with Light in the Box.I still would like to return the three items I ordered, but they do not accept my email as part of the return request, and they put a 7-day limit on the return. Therefore, even though I tried to contact with company *********** the 7 days, they do not offer a way to return the items.

• Review fromLindsey M

  Date: 12/16/2022

  1 star
  I agree with the other reviews. I wish I would have read these prior to ordering. I placed an order on 12/6. After several days of no updates on my order, I contacted the company as these items are Christmas gifts. They responded later that day that the order had shipped (at my prompting of course). They provided a tracking number, but the tracking number wasnt even a legitimate tracking number. I reached back to the company to ask them for the carrier and tracking number. They responded and indicated that they would reach out the appropriate department. They then did not respond to this request. The item had not actually been shipped. I then reached out again to cancel the order since it is clear that they didnt even ship the item and were clearly lying about it. They then had the audacity to state that my order couldnt be canceled as they had processed it right away and that it had already been shipped. I can see within the app that they havent actually shipped the product. I agree that this company is a sham and fraudulent. Is there nothing that can be done other than to write reviews? They need to be investigated.

  Light In The Box

  Date: 12/19/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromDenise B

  Date: 12/16/2022

  1 star
  WHY ARE THESE PEOPLE STILL IN BUSINESS?? They have just taken my money and continue with the "issue ticket" ********. I ordered two shirts for my disabled husband on 12/01/2022, on 12/11/2022 after finding out I had been scammed I cancelled and asked for refund. Thats when all the fraud, scams and lies came out. To this date I have not received my refund or items purchased. They have not contacted me and when I go on their site its a site with no win or communication just "issue ticket" ********. I want to ask the American WHY ARE WE ALLOWING THIS TO HAPPEN? All reviews here have the same complaints and one star. HAS THIS BECOME LEGAL IS THIS ALLOWED TO HAPPEN TO US? WHY ISN'T SOMETHING BEING DONE ABOUT THIS FRAUD?? THESE PEOPLE MUST BE STOPPED. HOW DO WE STOP THEM? They are scamming left and right with no consequences!

  Light In The Box

  Date: 12/19/2022

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

  Denise B

  Date: 12/19/2022

  I received a response from Light in the box stating that they will issue a refund. As of yet there is no trace of a refund. I will continue to campaign against the fraudulent business of LITB until they have refunded every dime of my money. Their statement of refund was on 12/17/2022 today is 12/192022 and still no refund.

  Light In The Box

  Date: 12/20/2022

  Dear customer,Thank you for your message.The refund will be credited to your original payment method.It might take **** BUSINESS days to reflect the amount back to your cards, depending upon your Bank.Here are the Refund details:Payment Method: STR_CC_IFRAME_CHANNEL Transaction ID: *************************** Amount: ***** USD Transaction Time: 2022-12-17 10:37:55 We request you to contact your bank with the transaction ID for more details.Regards,***** LightInTheBox *****************

• Review fromP. H.

  Date: 12/16/2022

  1 star
  After reading some of the reviews which I should have done prior to ordering , I guess I am lucky. Yes lucky they had nothing I ordered. I spent *************************************** November 2022. All of a sudden December ******************************************************************** your acct. on this date. then another and another. They had NOTHING I ordered and started refunding my acct. I just hope I get it all back I will be watching closely. I learned a valuable ****** check with the BBB prior to ordering. Thank goodness I used pay pal because if I dont get it all back they will help me get the rest.

  Light In The Box

  Date: 12/19/2022

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

  P. H.

  Date: 01/11/2023

  I had to get back on here because a short time after my post I received a huge box with a huge amount of product I ordered from Light in The Box. I was very surprised to se that most of what I ordered was there. I was very pleased with all the merchandise. I followed the size chart when I ordered and every item I ordered fit my grandson. He was so happy with all the clothing ( sonic clothing) some of which I was told was unavailable. This tells me they made every effort to get it. They made a young boy very happy for Christmas There is not an item that I have to return and all the product was as they described. I also bought a sweater coat which I really thought I was taking a chance and it would be cheaply made. I love it. Everything was up to standards and great quality. I will order again for Light In The Box. Thank you for making our Christmas a happy one, raising my grandchildren it could have been a disaster if the gifts didn't show up.

  P. H.

  Date: 01/11/2023

  I had to get back on here because a short time after my post I received a huge box with a huge amount of product I ordered from Light in The Box. I was very surprised to se that most of what I ordered was there. I was very pleased with all the merchandise. I followed the size chart when I ordered and every item I ordered fit my grandson. He was so happy with all the clothing ( sonic clothing) some of which I was told was unavailable. This tells me they made every effort to get it. They made a young boy very happy for Christmas There is not an item that I have to return and all the product was as they described. I also bought a sweater coat which I really thought I was taking a chance and it would be cheaply made. I love it. Everything was up to standards and great quality. I will order again for Light In The Box. Thank you for making our Christmas a happy one, raising my grandchildren it could have been a disaster if the gifts didn't show up.