Business Profile
Online Retailer
Light In The BoxHeadquarters
This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 665 Customer Reviews
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Review fromInez M
Date: 01/15/2023
1 starI was offered 30% refund of ***** customer service ****** quoted me ***** followed by ****** who quoted by email I would receive 11.48... 30% of ***** is ***** they treat their valued customers like fools in their disgraceful dishonorable business practices while I await a supposedly Supervisor to contact me. Disgraceful business practicesLight In The Box
Date: 01/17/2023
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27967619 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service LightintheboxInez M
Date: 01/17/2023
The company resolved the issue and refunded me the entire 30% due to me so I will now retract my negative reviewReview fromVanesia D.
Date: 01/15/2023
1 starI saw this beautiful pvc wallpaper design and fell in love with it. It was a black, green, and gold marble design. I ordered it for my commercial space because knew it would appeal to the eyes. When I received the package and unwrap the rolls, I was immediately overcome with disappointment. So I contact customer service to let them know of the poor quality. The printing looked like a bootleg version of what i was supposed to get.....blurry and tacky. To make matters worse I can only get an exchange. I have to pay for shipping for the return and I can't get a refund. I'm stuck with this mess and out of $661. I'm so disappointed and I never want to chance ordering anything from them again. This company is deceiving customers and makes it impossible to get a refund. Oh not to mention, I tried to review the product. They didn't publish my review so don't believe the 5 stars when you see it on their products.Light In The Box
Date: 01/17/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Light In The Box
Date: 01/17/2023
Dear customer, This is *****, supervisor of customer service, ********************. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, ***** **************** ******************** Submitted: 01/17/2023Review fromC. N.
Date: 01/14/2023
1 starBUYER BEWARE -SCAMMERS!! Im trying to return an item that was totally different than what I ordered. They want me to return item to ASIA and pay between $10 and $40 for shipping!! Taking 2-6 weeks to get refunded. There are no addresses or customer service phone numbers to call anyone. They want to give me a credit! Today is day 6 of their 7 day return policy and my issue is still unresolved!! This is absolutely unacceptable! I want my money refunded now!! They want the item returned in its original packing (A LARGE ZIP LOCK BAG) which I no longer have. This company is a joke!!Light In The Box
Date: 01/16/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************C. N.
Date: 01/16/2023
Dont know where to go from here with my complaint. Waiting to hear from the company. Need an address or phone number to contact them. Want to send back the item for a full refund.C. N.
Date: 01/16/2023
Dont know where to go from here with my complaint. Waiting to hear from the company. Need an address or phone number to contact them. Want to send back the item for a full refund.Light In The Box
Date: 01/19/2023
Dear customer,Thank you for your message.For your issue I have created ticket# ********, Would you please login you LightInTheBox account and reply when you are free? The ticket message will be also sent to your email related with LITB account. Sincerely ***** ****************C. N.
Date: 01/29/2023
My issue has been resolved with Light in the Box. They issued a refund for the entire amount of my purchase.Review fromRosemary W
Date: 01/12/2023
1 starLight in the Box doesnt even deserve one star. Item took forever (a month actually but seemed like forever) to arrive. Then I could hardly believe the items I got were what Id ordered. They looked nothing like the pictures. Their sizing is strange too. Based on their size chart I had to order two sizes larger than normal, then it barely fit. Theyre difficult to contact too. They make you download their app. Which I have no intention of doing since Ill never order from them again. Cheap merchandise and non existent ***************** Dont order from them.Light In The Box
Date: 01/16/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromAngela G.
Date: 01/12/2023
1 starThis company sells very poor quality items shipped from *****. They will not provide pre-paid return labels. They know this makes it prohibitive to ship anything back for much of a refund. Their customer service does not care.Light In The Box
Date: 01/13/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromNancy T
Date: 01/11/2023
1 starIf I could give less I would. Buyers beware!! If you buy anything and you don't like it they make it so hard for you to return and charge you 40 some dollars for shipping.Light In The Box
Date: 01/13/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromBarbara S
Date: 01/11/2023
1 starI ordered two women's hoodies from Light in the Box. I did not know where the company was located when I placed my order. My order was placed on or around Dec 6, 2022. The items were delivered to my address about three weeks later. One of the hoodie's fit me perfectly. The other hoodie was a tighter fit, but, both hoodie's were ordered in the same size. The second hoodie I put it on, and I went to zip is up. The zipper was broken. I've tried contacting this company, and I cant get nowhere. I've emailed them on two occasions, to which no one will email me back. The items were shipped from the ************************, but, supposedly their is a office in ************. I cant find any phone number for this company, Everything is done via email. No one will call me back. I've emailed this company at least three times. *****************************Light In The Box
Date: 01/13/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromChristine V
Date: 01/11/2023
1 starI ordered 2 coats and a Santa plaque back in November. As of today no package. I inquired in December. Since then I've had 4 so called CSR people email me with the same standard response. ********************, ***** and *****. Since my inquiry I can no longer find the order on their site. What passes me off the most is we're talking about no more than a $30 order. You mean to tell me it's that easy to f*** up a $30 ticket ? WOW. Told them my smearing campaign would start with BBB, ********* PINTREST and so forth. At least I'll keep my promise . No money requiredLight In The Box
Date: 01/12/2023
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromVirginia C.
Date: 01/10/2023
1 starI think is is a bad business. It takes too long for delivery. They send the wrong sizes. Their clothing is made of cheap material. You never know what state ur order is coming from. They have a return address on any of my orders. I think it's a very shady business and something should be done to make them improve how the customers are treated.Light In The Box
Date: 01/12/2023
Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************Review fromGloria H
Date: 01/08/2023
1 starThis is not a good company to order anything from they sent me I am not sure whos order it was but I want to return the wig back to them but you dont have an address if I could get an address I will send it back nobody needs too purchase anything from this company **************Light In The Box
Date: 01/10/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************
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