Business Profile
Online Retailer
Light In The BoxHeadquarters
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Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 665 Customer Reviews
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Review fromCAROL V
Date: 01/25/2023
1 starI am going to dispute this charge because there is no way to contact this company for an exchange. They just give you a choice of mailing it to Asia at your expense or buying another one from them with 10% off.There is no contact information that I can find.Do not order from this company.Light In The Box
Date: 01/26/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromEdmund S
Date: 01/24/2023
1 starI have never heard my sister laugh so hard than when I sent her the screenshots of the items ordered vs. what I received. I am out almost $100.00, ****** learned. ******************* too small for an anemic Chinese boy, electric blue shiny jacket vs navy blue cloth. Granny pants for PJs. Some shiny, bizarre mauveish color that no one can agree on jacket. I am bringing them over to our next family get together for the entertainment value. Return items to Asia is their policy. Very slick racket they are running.Light In The Box
Date: 01/26/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromJames N
Date: 01/22/2023
1 starFurious at this scam company. Returns are only with your packaging and ship to Asia at your expense. ***n, they offer you a 10% credit (actually a discount shopping coupon for use on their worthless site) as an alternative to shipping back at a $40 cost and and unknowable number of weeks to get your return. Zero customer service. This company has no shame.Lastly, the sizing is essentially random. Im a typical US Mens large. Literally, every shirt or jacket I own is off the rack Mens L. *** item I received was a Mens large, but for a much smaller cohort. *** item was tiny. Not even close. If youre going to sell in the US market and have no return policy, the least you could do is provide a realistic sizing chart for the market youre in.Avoid Light in the Box like the plague.Light In The Box
Date: 01/24/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromJulie S
Date: 01/20/2023
1 starWhat a scam! Ordered an item that was in stock 3 weeks before an event, paid extra for expedited shipping only to get an email a week later that it would be another 6-8 weeks because it was being made especially for me ha. When I complained and asked for a refund they said they would only refund 50%! I am so disappointed and disgusted with this company!!!Light In The Box
Date: 01/23/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromE. M
Date: 01/20/2023
2 starsTag missing: Fabric contents or wash instructions not tagged on jacket nor clearly indicated on product website; zipper on left side- uncommon; fabric print design is cool and interesting (crisp clean new) but does not match the advertised faded- rugged- 3D sample. They should use actual product images.Not worth trouble returning - due to buyer paying full shipping costs.Gimmicky.Light In The Box
Date: 01/23/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************E. M
Date: 01/27/2023
The company's customer service has followed up with me to make amends- by letting me keep the product, and refunding the product sale price. They pointed me to the website showing polyester fabric composition and wash instructions. They asked me to change my original rating- I'll have to find out how to do that?Review fromGeorgia H
Date: 01/19/2023
1 starShoes didnt fit and am unable to return them. It seems like a scam to me. I want a refund.Light In The Box
Date: 01/23/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromSuzanne J
Date: 01/18/2023
1 starTerribly made and cant return. Never worn. Dont know why its not returnable. Wasnt cheap. Bad business. *********************.Light In The Box
Date: 01/20/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Review fromTheresa U.
Date: 01/17/2023
1 starI just received the coat Ive been waiting on. It does not fit. I ordered the correct size and cannot even get my arm in it! Also, I ordered this with a ****** gift card. They took all the money on my card and left .08 cents on it! I cant return it because they have no person to talk to. Not even a phone number! You have to find a way to get a return ticket. Id like to have them arrested for taking all my money and not trying to reach me to make it right. I should know not to trust these ****, cheating companies. Unless I hear back to them and they fix this, I will tell everyone I know to ************* that they are crooked. My name, *******Review fromM. M.
Date: 01/17/2023
1 starLight in the Box should not be allowed to operate in the **. They use deceptive advertising and provide information that your product will ship within 9 business days. After you place your order they take the money from your credit card before they ship the order. Once you try to file a complaint they provide no way to actually communicate the complaint that they have effectively stolen your money without providing a product shipped. DO NOT BUY FROM THIS COMPANY. They are a fraud.Light In The Box
Date: 01/18/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # X** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************Light In The Box
Date: 01/18/2023
Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ********for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************M. M.
Date: 01/18/2023
Hello *****:You replied that you would send an email to the email on our account referencing ticket27975312. I have received no email except two emails from lightinthebox asking me to buy more.Light In The Box
Date: 01/19/2023
Dear customer,Thank you for your message.Let me share the content of the ticket ********, here: Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.You might have misunderstood the total delivery time.Please note the 4-7 business days is only for shipping via Expedited Shipping, which not including the processing time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page below the Red "Add to Cart" button.Processing time of the item [*******] is [****] BUSINESS days.Your order is in processing state, once it is shipped you will receive an automated email, with all the shipping details.The promised shipping date is: 2023-02-18 And as per your selection of Shipping Method: EconomyExpress (business days : 5-9 / days :7-13)It might take maximum 13 calendar days (business days : 5-9) to deliver.Regards,***** LightInTheBox *****************Light In The Box
Date: 01/20/2023
Dear customer,I will copy the content of ticket: ********, here: Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.You might have misunderstood the total delivery time.Please note the 4-7 business days is only for shipping via Expedited Shipping, which not including the processing time for the item. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page below the Red "Add to Cart" button.Processing time of the item [*******] is [****] BUSINESS days.Your order is in processing state, once it is shipped you will receive an automated email, with all the shipping details.The promised shipping date is: 2023-02-18 And as per your selection of Shipping Method: EconomyExpress (business days : 5-9 / days :7-13)It might take maximum 13 calendar days (business days : 5-9) to deliver.Regards,***** LightInTheBox *****************Review fromLaurie G
Date: 01/16/2023
1 starLight in the Box will make you Light in the Wallet. Items we purchased were of poor quality uninspected and illegally use trademarks. Tried to get a return address and were inundated with offers that had nothing to do with returning the item. here are the examples sent to us: 1. Keep the item for a 30% refund. This is for the price of the item only, and shipping and insurance are not included.2. Keep the item to receive 50% of the reward. Same policy as the first option, but this option cannot be credited back to your card and can only be used on your next order as a payment or discount.3. Return the item for a refund or exchange.Then they went on:and wanted our credit card # again...and then this message. "In case you change your mind, we can refund you 60% of the product price if you are willing to keep it." So I said yes to this and here is what happens. "Because the refund will be issued by the system automatically, so the system will send it as CREDIT to your Credit Account on our website in the next 1-2 business days, not to the original Credit Card that you paid with.As for this Credit, you can either WITHDRAW it to the credit card you paid or use it on the next order with our website."Again you will have to give them your credit card #....as for me once is enough, NEVER AGAIN!!!Light In The Box
Date: 01/18/2023
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27975329 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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