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Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

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Light In The Box has 2 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 665 Customer Reviews

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    Review Details

    • Michael W

      Date: 02/14/2023

      Absolute Con Artists.These Con Artists advertise one thing, (See pictures I posted on Amazon) and send you another (see picture on Amazon). Utter waste of money. Then, there financial defense team ensure you get the run around and never get the money back from your credit card company. Worst company I have ever dealt with. Absolute Con Artists!!! NEVER buy anything from these people.

      Light In The Box

      Date: 02/21/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

    • Donna H

      Date: 02/12/2023

      I placed 3 orders & then saw that they were shady. I contacted them to cancel with no response. I then cancel & disputed it through PayPal.

      Light In The Box

      Date: 02/14/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • JANET LYNN R

      Date: 02/10/2023

      Because of these reviews and the generic response, I am afraid to order from them..

      Light In The Box

      Date: 02/13/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. We apologize for any inconvenience caused. Please let us know if you've found any aspects of your order less than satisfactory.There should be no reason for concern, after selling goods online for over 15 years, we've learned it's always best to take the customer's side.No matter the issue, we always go the extra mile in finding ways to resolve!Sincerely, ***** **************** ********************

    • Robert W.

      Date: 02/10/2023

      This company made me send my return for refund back to ***** and they wont respond to my email. I have tried to contact them through their customer service but they dont answer. They are ripping me off for over $900.00.

      Light In The Box

      Date: 02/13/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • Christine B

      Date: 02/09/2023

      Absolutely TERRIBLE company. Complete false advertising. Do NOT be fooled like we were. Covid 19, fentenol, spy balloons and junk products all from the same place. Hmmm

      Light In The Box

      Date: 02/13/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • Connie G

      Date: 02/08/2023

      Paid for premium shipping (within 4-7 days) --still not received.One order canceled.
      Ridiculous wait for product ordered -will not be placing future orders.

      Light In The Box

      Date: 02/10/2023

      Dear customer,
      This is Megha, supervisor of customer service, Lightinthebox.
      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
      I have created ticket # 28121838 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
      My pleasure to help you!
      Sincerely,
      Megha
      Customer Service Lightinthebox

    • D. G.

      Date: 02/08/2023

      Buyer BEWARE! Lightinthebox will market a garment that looks high quality, has a great fit, and purport to have a great return policy but it is all deceit. The garment I received sort of looked like the photo they marketed if you hold it 10 feet away and in now way resembles the quality in the photo.
      I ordered a sport coat and what I received was a sport coat you would receive in a Halloween costume for a pretend sport coat. The measurements were off, the pattern was printed with ink and not stitched, and it had a piece of material sewn on the cheat to create a fake pocket. What makes matters worse is that returns must go to China and you have to pay the shipping and handling (S/H) cost with a promise they will refund you 50% of the S/H cost. Well, shipping to China will cost at least double the price I paid for the garment so they will actually make money my return. Save your money and do not purchase from this site. The prices are enticing and you may want to try them out but I've already done the leg work for you. Do not do it. Their reviews everywhere are very good but I'm willing to be they are fake reviews. Keep your money and save yourself the headache.

      Light In The Box

      Date: 02/10/2023

      Dear customer,
      This is Megha, supervisor of customer service, Lightinthebox.
      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
      I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
      My pleasure to help you!
      Sincerely,
      Megha
      Customer Service Lightinthebox

      D. G.

      Date: 02/10/2023

      Lightinthebox.com sent the same canned response to everyone that made a complaint but all they do is reiterate that you can either receive a credit to buy something else or return it at the same outrageous shipping costs and hope you get partially reimbursed. I am not closer to a equitable solution now than when I was when I filed the complaint. Their response is simply to give the appearance that they are working on a resolution and they are not.

    • Carolyne C

      Date: 02/08/2023

      Worst online company to deal with!!!!
      First they require 24 hr processing,then I ordered something Jan 17 ,finally being shipped yesterday,horrible horrible.
      Hopefully I receive this
      There is definitely other better quality and customer online sites out there.
      Don’t waste your time ??????

      Light In The Box

      Date: 02/09/2023

      Dear customer,
      This is Megha, supervisor of customer service, Lightinthebox.
      We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
      For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
      Sincerely
      Megha
      Customer Service

    • Linda S.

      Date: 02/07/2023

      This company needs to be shut down. They take your money and don't complete the order. I purchased 2 shirts, received one and wanted to return, but only did they ignore my request to return they canceled my second shirt and kept the money for both shirts.

      Light In The Box

      Date: 02/08/2023

      Dear customer,
      This is Megha, supervisor of customer service, Lightinthebox.
      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
      I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
      My pleasure to help you!
      Sincerely,
      Megha
      Customer Service Lightinthebox

    • Jimmy. D D

      Date: 02/05/2023

      My order' are not beng filled and now I'm unable to contact these horrible People. I have to orders that's paid for and can't contact them now. I have proof of charges through my Banking Institution. I went to reviews and.this. place bussiness is horrible.. I needhelping. Getting my refunds back

      Light In The Box

      Date: 02/06/2023

      Dear customer,
      This is Megha, supervisor of customer service, Lightinthebox.
      I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
      I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
      My pleasure to help you!
      Sincerely,
      Megha
      Customer Service Lightinthebox

    Light In The Box is NOT a BBB Accredited Business.

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