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Business Profile

Online Retailer

Light In The Box

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see

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Light In The Box has 2 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 665 Customer Reviews

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    Review Details

    • Robert R

      Date: 02/21/2023

      LITB . . . TOTALLY DISREPUTABLE & DISHONEST SCAM ARTISTS! NO WAY I'D EVER PATRONIZE AGAIN!

      Light In The Box

      Date: 02/23/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • GAYLA M

      Date: 02/20/2023

      Very long time to receive package. Very low quality. Very disappointed and dissatisfied. Sent the clothes immediately to donation. I ordered a large and they sent me a package labeled large but was a size 4. No lining in the jackets. Would not recommend them and will never order from them again.

      Light In The Box

      Date: 02/22/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

    • Lydia R R

      Date: 02/20/2023

      Very poor return policy. I ordered a regular size 2 long dress with no measurements and when I received the dress it did not look good on me and it was very long. They said it was made to order and I was supposed to measure all points of the dress and send photos of each step in order to return. How stupid is that. So I was forced to settle for a small refund of what the dress is worth. Just wanted to get a full refund with no problems. Especially that I didn't want to keep a dress I didn't like the way it looked on me. Never again will I order from them.

      Light In The Box

      Date: 02/22/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

    • Tina D

      Date: 02/18/2023

      Ordered 3 dresses, they arrived were very poor quality polyester instead of the sequin in pictures. Took forever to get a response from them, and then they didn't want merchandise back, and only wanted to replace with something else. After fussing I finally was offered partial refund . Do not order from them. Very disappointed customer!!! And it should be illegal to only refund a portion of what you pay them.

      Light In The Box

      Date: 02/20/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

    • Ronald L

      Date: 02/17/2023

      Took a month to receive a defective shirt, printing was blurred and fit was irregular. Company guarantees refund for any reason within 7 days. However they keep giving the run around offering a small credit sum for future purchase, then a little more to just keep the product. They also use d intimidating language that warns how long and basically painful a refund will be. They ask for picture proof of defects, etc. despite their guarentee return policy for any personal reason. Obviously a delay, obstruct and wear the customer down approach.

    • Monica S

      Date: 02/17/2023

      I order an item only because it said shipped in 24hrs paid for expedited shipping its been 4 days now ways past the ************************* process and I was given a discount being I need the item for 24 . Deliver day was given as 02/18/2023 -02/23/23 this is my second time doing business these online sites first one I have yet to receive package I am very Disappointed ******

      Light In The Box

      Date: 02/20/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

    • Kr

      Date: 02/15/2023

      All Im asking is to get a full refund. This is a scam and it is nearly impossible to get a refund regardless when you submit your request. Also, its really hard to tell where the items are being shipped from until you receive a tracking number. Once i realized it was ***** it was already too late.

      Light In The Box

      Date: 02/21/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • Gina B

      Date: 02/15/2023

      I ordered a dress, they got paid via my checking account. I have yet to get a live person on the phone to find out where my order is. WARNING TO ALL THEY WILL GET YOUR MONEY BUT YOU WILL GET NOTHING!!!

      Light In The Box

      Date: 02/21/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • Sharon N

      Date: 02/15/2023

      Ordered a dress from them over a month ago and never received my product. It says its being shipped, but still stuck in the warehouse. Im so sick of them. After looking at the reviews, never again

      Light In The Box

      Date: 02/21/2023

      Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

    • Richard B

      Date: 02/14/2023

      Light in Box can NOT be trusted. Ordered Mens Slip on Shoes waited over a week to see if they been Shipped and the Order was Cancelled. No warning Cancelled. They got my Money and I'll Never see my refund. They Cant be Trusted. Terrible Company. Delete that garbage App Now.

      Light In The Box

      Date: 02/21/2023

      Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

    Light In The Box is NOT a BBB Accredited Business.

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