Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Light In The Box has 2 locations, listed below.

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  Light In The Box

  Portland, OR 97250-9606

• 

  LightInTheBox

  Houston, TX 77040

Review Details

• Review fromAnna M

  Date: 03/20/2023

  1 star
  Horrendous. Terrible customer service. Misleading marketing. Poor quality. Not what ordered and then they make it impossible to return. INCREDIBLY DISSATISFIED.

  Light In The Box

  Date: 03/22/2023

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

• Review fromMichele H

  Date: 03/20/2023

  1 star
  I was extremely disappointed in the quality of the products I purchased from Light In The Box. When I tried to return them, they insisted they were custom made (NO WAY) and customer made clothing is non-refundable! Once I went through to customer service and they agreed to refund me a portion - they again insisted that the returns would have to go through quality control before a refund could be made. (So, I return the product(s) and may not get me refund, if it doesn't pass your quality control, and now you have my product(s) and my payment????) A total hassle! I had to submit a star rating - however I wouldn't even give it a one star. BIG WARNINIG DO NOT ORDER FROM THIS WEBSITE!!!

  Light In The Box

  Date: 03/22/2023

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromNicole P

  Date: 03/19/2023

  1 star
  Dont waste your time or money what a joke a business!

  Light In The Box

  Date: 03/21/2023

  Dear customer,This is *****, supervisor of customer service, *********************** sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?Sincerely ***** ****************

• Review frommiroslav e

  Date: 03/18/2023

  1 star
  I'm ordered mans vest Gilete2xl size this is M .How can be 1 meter 69 centimeters in this company.Now I can throw this in garbage.For 45$ I can buy here in many stores ,now I lost.No more orders from me.

  Light In The Box

  Date: 03/20/2023

  Dear customer,This is *****, supervisor of customer service, ********************** am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.My pleasure to help you!Sincerely, ***** **************** ********************

• Review fromI hate L

  Date: 03/17/2023

  1 star
  They deserve zero stars. Garbage products, ship from **********, but if you want to return something, you have to send it to *****. Don't do business with these jerks. I have no idea how they got listed on the ***********************, but they are scammers selling used junk that is poor quality and doesn't fit Americans. Grab your wallet and head for the door.

• Review fromMeaghan F

  Date: 03/15/2023

  1 star
  If I could give them less than one star I would. Never ever order from this "company." They are a scam and will be so impossible to work with that you can't return your items. You might as well just cut your money up and throw it in the trash. I ordered two items from them that did not fit. They never provided me with an order number or tracking information or email confirmation so I had to contact them using PayPal's dispute resolution process. It took them days to reply and now the 7 day return window has closed. They first refused to refund me, then said I had to write the order number down on a piece of paper and send it with the items. Since they never gave me a return number this is impossible.

• Review fromBelinda B

  Date: 03/13/2023

  1 star
  I just want to THANK all the customers who have provided candid reviews about this company. I most certainly WILL NOT continue my order!!! I have learned to read reviews before purchasing from any of these on-line companies. I dont have the time, energy or desire for this kind of unprofessional service. Thanks Again! Consumers have to stick together, and share awareness.

• Review fromKim H

  Date: 03/13/2023

  1 star
  The website says I could return the dress I ordered. I did not select "made to order" with specific measurements, but rather selected a standard size 10. I followed the directions for returning the dress. I received an email that stated even though I didn't select "made to order" with my specific measurements, the dress was still considered "made to order," so I cannot get a refund. Instead, I can get a $20 refund or a $40 credit toward something else. I paid over $100 for the dress. The quality is fine, sizing runs very small, and return policy is misleading. For these reasons, I would not recommend purchases with this company if you are not certain the item will fit.

• Review fromJOHN B

  Date: 03/12/2023

  1 star
  Company has no way to return or exchange products. I need to exchange a jacket

• Review fromKelly C

  Date: 03/12/2023

  1 star
  Would give them zero stars if I could Would give them zero stars if I could. Terrible quality, long ship time, then must jump 100 hoops to return. They want you to MEASURE in several places clothing that does not fit AND send in the pics with the measuring tape. They do all they can to make your returns hard and then want to not refund money but give you credit (coupons) This is BS. NEVER use them!!!!!!!!!!!!!!!!!!!!