Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 665 Customer Reviews
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Review fromChristina A
Date: 04/21/2023
1 starI don't even want to give one star but had to in order to earn others. I ordered a pair of shorts in XL and couldn't even fit my leg in them. I also ordered a romper that was way to big for the size I ordered. So I'm a bit confused as to which country size chart they have listed. Nothing was as I expected it to be, it was all poor quality. Before I ordered I read about the return policy and now I can not return for some odd reason. I want a full refund!!!Review fromChristian I
Date: 04/20/2023
1 starCompanies like this are the reason zero stars should be an option. Its so frustrating seeing all of the fake reviews praising this company on so many bogus sites. I ordered a coat from them which looked very high quality in the picture but what I received was junk. It was like the cheap Halloween costume version of the coat pictured. Its a scam. The company is garbage. And its so sad that there arent more restrictions on foreign companies hawking knock off junk globally. At least we can thank the BBB for offering accurate reviews of this terrible company.Review fromNancy P
Date: 04/20/2023
1 starI ordered an evening outfit. I checked out the sizes & picked the one describe best to fit me. It came in so large I would say it is a least 2 sizes larger than it should be. Made of chiffon. The lining on the pants ends around thigh level. Looks absolutely ridiculous. Trying to return it, they said it was made to order. I never gave them specific sizes, They are using that as an excuse to not return it. My bank has put a dispute on the charge but I think they probably have a scheme all set up for that also. I guess I should fault myself for not reading reviews first. I'll never do that again.Review fromChristine L
Date: 04/19/2023
1 starThis company is deceptive!!! I purchased a blouse that was not as pictured (very cheap fabric)and requested a return of my money. They offered me 10% back because shipping would be as much or more expensive than the blouse. When an address is used for a business, within *******, most would think that a return would be easy and not out of the country. DECEPTIVE TRADE PRACTICES!!!I am hoping to find other outlets to express this review, just unfair to the consumer and needs to be shut down! I even reached out and wrote them an email, no answer!!!Review fromKimberly A
Date: 04/19/2023
1 starWorse company. Scammed Would not.accept.debit card Every other site did.They ask for wire transfer Not rights!!!With never do business againstReview fromJudith H
Date: 04/18/2023
1 starI had ordered womens shirt blouse from Light in the Box. Received it yesterday. Not only was it too large but the trim was entirely different than I expected. Wanted it for wedding but because trim was not what I thought so not dressy enough. Went to my account but there is no order showing. There is no order number with blouse to refer to so Im in a quandary as how to return it. Ive been to many sites online seeking help to no avail. The return address on package is *********** ** but with no information or how to receive a return slip, I dont know how to return it. I thought since Amazon also sells their products it would be reputableLight In The Box
Date: 04/20/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJoanie A
Date: 04/17/2023
1 starI first found **************** on FB Marketplace. Since they advertised as a ***** shoe I couldnt find anything like them on ******* site. I recently found them under Light in the Box and my first clue they were from ***** is all the 5 star reviews written in broken English. Really cute shoes just need to put a stop to the FLOOD of ******* companies with nothing to back them up. All have unusual names.Light In The Box
Date: 04/19/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromDIANA T
Date: 04/17/2023
1 starI ordered 4 shirts on March 21, they got mailed out on March 25, we're at my post office on April 3rd, and we're returned on April 11 to *************, ******** because my post office doesn't deliver to homes. We get our mail at a PO Box but the LITB would not allow a PO Box for delivery. Now LITB wants $10 and 50% of the merchandise total to resend package to another address. It's still going to be a PO Box and they don't mail to PO Boxes. I'm waiting to see what happens next.Light In The Box
Date: 04/19/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromThe Riveter
Date: 04/17/2023
1 starLight in the box requires you pay for return postage! This would have cost me more than the cost of the garments purchased! they tops I purchased were cheap and junky. Save yourself from this horrible company.Light In The Box
Date: 04/19/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************The Riveter
Date: 04/19/2023
Light in the Box reached out to me to resolve my complaint. I want to add to my original complaint, they said it would be more costly to return the items, but they did offer me a credit for a future purchase. This is not an option I wanted, because I did not Like the quality of the garments.Light In The Box
Date: 04/20/2023
Dear customer,
Thank you for the pictures.
Considering your particular situation, we'd like to offer you a special solution:
A refund of USD ***** and you do not need to return the product to us.
Hoping this solution will make you happier. Again, we give you our apologies for any inconvenience caused by this. Hoping you can forget this unhappy experience and we can gain your trust back. We will make our service better in the future.
Would you be willing to update your review on BBB based on the service and resolution I provide, to reflect your most recent experiences working with us? Your reviews are very important to us, and we want to make sure that your review reflects your current feelings.
Please inform us your decision and look forward to your reply. Have a nice day.
Sincerely
*****
Customer Service.Review fromMarie R
Date: 04/16/2023
1 starThey do not even deserve one star! A horrible experience!!! What a scam! Terrible quality and they do NOT have ANY return policy even tho they claim that they do! SCAM! Beware! **********************!Light In The Box
Date: 04/19/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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