Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 665 Customer Reviews
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Review fromGARY V
Date: 04/26/2023
1 starYou cannot get off their mailing list. The unsubscribe function doesn't workReview fromLILLIE R
Date: 04/26/2023
1 starplaced order on 4/23/23 purchase out of my account on 4/24/23, my order cancelled by them on 4/25/23. No payment returned . NO MEANS TO COMMUNICATE WITH THEM!!!!!!.InboxReview fromKaren F
Date: 04/26/2023
1 starpoorest quality clothing I have ever seen. Makes ******* look like Nordstrom. They also trick you into not returning the items by offering you 50% off what you paid in the form of a credit, which you never receive.Review fromLinda T
Date: 04/26/2023
1 starI ordered a $129 dress for Halloween. The fit was improper and I had no time to get another. It looked like who ever sewed it ,never measured. I had to get a return by email, take a cut and pay shipping. I did. Yet, yesterday after months , the package comes back marked "refused". No explanation inside or out. I mailed it in the same package it came in a heavy duty white bag. I included the bag ( opened of course) So now i am out more than I started with. I would love to by some blouses from them , the're designs are cute... but i cant take a chance again.Review fromBarrie B
Date: 04/25/2023
1 starNo way to return items-vary drastically in material described & size.Review fromTerry V
Date: 04/24/2023
1 starMen's shirt, material a smelly thin material,actual failed hole shoulder stitch, order a 3x got a 1 X. Warning ???? don't buy from Junk in a box,return policy wait, ship to ********* ,You pay, in otherwise IMPOSSIBLE. order tracker **** **** **** ****Review fromLOIS B
Date: 04/24/2023
1 starI ordered four dresses off a FB ad. Oh how I have been scammed. The quality of the manufacturing is poor, poor!! The materials are thin and cheap. No product tags on each dress. I cant return them because they are out of *****, not *******, **. They should have NO PERMIT to do business in ***.Review fromAnn K
Date: 04/23/2023
1 starHorrible experience. I bought their products. They sent me a damaged products and wont refund. Its a scam. Please DONT BUY.Review fromAlex J
Date: 04/21/2023
1 starDo not do business with this company. Shoddy products and the sizes are off. They do not refund your money or take returns except to tell you to mail the defective product to *****. Avoid at all costsReview fromParis P
Date: 04/21/2023
1 starHorrible. Cheap fabric, 4 dresses were suppose to be the same sizes. They were a joke. Now I am trying to get my money back. I did get most back and was told I would be getting the last $20 back but as of today, 14 days after the fact, I have not seen the money.Light In The Box
Date: 05/01/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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