Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 665 Customer Reviews
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Review fromS. L.
Date: 05/03/2023
1 starI never received my merchandise and they sent it back to be destroyed but they will not refund my money of $168.00 .Light In The Box
Date: 05/05/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************S. L.
Date: 05/09/2023
Thank you for taking care of the issue I had.Review fromTe K
Date: 05/02/2023
1 starMaybe this is a waste of time, but, after ordering a white "linen" dress, I found it was too shirt, too tight, and made of very poor quality fabric. I tried to return it, but the company offered me a credit, because they don't want their merchandise back. It costs between $10 to $20 to mail a product back to *****. They then told.me it was too late to return it. So,.the the thrift shop the dress will go. A waste of about $35.Advice: don't order anything from this company, which is out of *****, unless.you don't care about returning it.Light In The Box
Date: 05/04/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromPhyllis K
Date: 05/01/2023
1 starThis business is a SCAM and their website should be taken off of the internet. Clothing is the worst quality I have ever seen. The company pretends they will do something for you but it never happens. I would give a zero rating if I could.Light In The Box
Date: 05/05/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDarria M
Date: 04/30/2023
1 starDo NOT order from this company! They are horrible to deal with. The wedding dress that I ordered arrived and was different from the pictures on their website and the description on their website. They refuse to work with me to supply a return ticket number and return mailing address but keep telling me that I have to keep the dress because it was "made to order" which it was not. Horrible customer service.Light In The Box
Date: 05/02/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromLeslie G
Date: 04/30/2023
1 starI ordered a wedding dress from them and which when order was being placed said it would be delivered by the 26th of April. I specifically ordered a generic size ******************************************************************************** time for my wedding. I quickly found out it would not make it in the time advertised and when I tried to cancel they said they would have to keep 50% of the money for materials. Which I then requested in this case to keep the order and just get the measurement custom since I will not longer have time to take it to a tailor. They then cancelled the original order and put in a new order with the customer measurements which was ready within about 2 days. But the dilemma now is that they will not send it unless I send an additional 118 dollars. They are a scam because in order for that custom order to have been ready within a few days means they used the original size 10 I had ALREADY PAID FOR but want to up charge me more than 100 dollars for adjustments of a few inches? I do not recommend this website. I already told customer service twice that I will not pay the additional money and yet they are still holding the order until I do. Not only do they not issue full refunds for faulty dates that are not your fault but they also want to take additional money. THIS WEBSITE IS A SCAM.Light In The Box
Date: 05/01/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromAnne M
Date: 04/29/2023
1 starProduct was not as described (cotton linen blend). It was 100% polyester. Attempted to return the item, with pictures of product, labels, and barcode.Return process failed repeatedly. There is no way to report this problem in the app.Light In The Box
Date: 05/01/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromWes W
Date: 04/29/2023
1 starIf I could take that one star away I would. Horrible I would NEVER buy from here again. Clothes looked nothing like pictures and Shipping it back for a return is taking half of what you paid for it bc it has no shipping label. They definitely wont get this customer back! Straight scamLight In The Box
Date: 05/01/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromSylvia V
Date: 04/28/2023
1 starI order two blouses for a special occasion. I used the size chart they provided. Tops were too large and not shaped as pictured. I attempted to return using their limited return policy however returns are shipped to *****. The cost to return tops was going to be too expensive. This is how they get you. So I was offered a 30% refund if I kept the tops. I was only refunded 20% and the process to get the refund vs a store credit was not laid out clearly. I had to dig to find such, and it delayed the refund even further.....still waiting for it. Completely dissatisfied with the product, deceiving return policy and poor, automated customer service.Light In The Box
Date: 05/01/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKay R
Date: 04/27/2023
1 starTerrible quality clothing. Plus they will not give you your money back. They try to talk you into keeping their crappy clothing. DO NOT ORDER. Save yourself the headache.Review fromAmber O
Date: 04/26/2023
1 starMy mother-in-law bought a dress for my daughter and her graduation it did not fit right it cut her arm and it was itchy on her. I want to return it I did a return slip and there is no return address it said I had to pay $10 to $40 to return it depending on where I was located at. That was not what was agreed upon when I bought this it said free returns. All I'm asking is for my money back and them to have their item back.
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