Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 665 Customer Reviews
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Review frommichael v
Date: 05/11/2023
1 starordered 2 t shirts of same size, 1 is noticibly smaller then the other. when requesting a refund on them, they want more to ship them back than i paid. they are a typical chinese company , as stated on the merchandise. they are a scam, please do nor order from them.Light In The Box
Date: 05/15/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromCathi S
Date: 05/09/2023
1 starThis company does not even deserve one star. Their return policy on their website is very ambiguous and if you want to return something - LOOK OUT! I have no other words except to say stay away from this company as it will be a losing situation.Light In The Box
Date: 05/11/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDONNA M
Date: 05/09/2023
1 starDeceptive company. Uses a fictious *** address on the package when it clearly comes from Asia. Typical of the, "This is what the picture is versus what they send" types of reviews where you see the item you're sent is a replica of whatever the picture was and was made cheaply by people who can't sew. They attempt to offer percentages back when they know they're selling garbage knock offs when people are dissatisfied. Then, they'll state YOU have to pay for shipping back to Asia despite the fact that they have a *** address as a return address. The lying claim was that they had an operation in the ***, but no longer do because of COVID. I doubt it. I saw the address they used. It definitely isn't and wasn't their address in *****************. Just say no on percentages back and keep pushing for the refund if you had the displeasure of buying something from them. Their reviews on their items are their own. I submitted a bad review, and it was never posted. I know how to sew, and I was horrified at what I saw. They're trying to take ********* for as much as they can get.Light In The Box
Date: 05/11/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromBarbara D
Date: 05/08/2023
1 star3+ weeks to get your order! Seizes are ridiculously smaller than stated in the app. Quality is super cheap not worth a dime. If you do make a return by the time you pay all the international fees, youre lucky to get 50% of your money back not worth it dont be fooled dont buy from this company????????Light In The Box
Date: 05/10/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromLaura K
Date: 05/08/2023
1 starOrder Number: Dresses wont zip up in back ordered standard size that other dresses fit. Wanted to return under 7 day no questions asked return . Filled in return request automatically responded no refunds this was no presented in order. No phone number to call. This business need to stand up for customersLight In The Box
Date: 05/10/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromLynne F
Date: 05/06/2023
1 starMuch like the other people here, I had a horrible experience and I greatly regret ordering from this company; I should have done my research first. The mother of the groom dress I ordered for $100 did not fit, but they refused to take it back, saying the best they would do is give me a $40 credit, but that I would have to spend double that amount to use it. Since I don't want to throw good money after bad I'm not going to use the credit but am going to try to sell the dress online. The dress itself is fine but it does look quite different from the photos. And it straight up doesn't fit. They even say on the website that you can return something within the first seven days for a refund, but that's a lie.Light In The Box
Date: 05/08/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJeff S
Date: 05/05/2023
1 star2 items took nearly a full month to arrive (to east coast ****). One item didn't fit well, but the time (2-6 weeks) and cost ($10-$40 according to the **** return policy) to return doesn't make it worth the effort. They've given me a 10% credit on future purchases because of the poor fit, but this was my first and last time getting anything from them.Light In The Box
Date: 05/08/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromTammy T
Date: 05/04/2023
1 starDo NOT order from this company. In short I am having to keep a dress that doesn't fit because it would be too expensive to return it. They actually wanted me to measure it and take pictures of it, etc.Review fromCindi R
Date: 05/04/2023
1 starThey don't deserve even 1 star. 8 weeks ago I received my order, the quality was terrible on everything from dresses to blouses. Nothing fit as described on their website. I decided to return and followed EVERY step they have on their website. It cost me $45.00 to ship this small package via their instructions, through the ************* *************** I have contacted **************** via CHAT and followed their instructions, sending copies of my receipt with all information on it, and have NOT HEARD BACK from them!!!!! What a scam!!! PLEASE DO NOT put yourself in my situation, I am now out over $150.00 and have NOTHING to show for it, except the bill!!!!!Review fromD. L.
Date: 05/03/2023
1 starC*** scam "company" the c*** I received looks like a cheap Halloween version of item I thought I ordered..not even remotely close..don't waste your time or $Light In The Box
Date: 05/05/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************D. L.
Date: 05/09/2023
Our issue was resolved by LITB very quickly. I was given a full refund and told to keep the product. I was very pleased by their quick & kind response Thank you *****@
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