Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 665 Customer Reviews
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Review fromTanya P
Date: 05/16/2023
1 starHorrible product. Smells, dhas threads all over and belt is cheaply made. They are ignoring my request for 100% guaranteed satisfaction and expect me to be happy by accepting low reimbursement to keep horrendous product. Do not buy.Review fromKatharine A
Date: 05/16/2023
1 starI am about to order a bunch of items and am looking for any feedback. I am within the 7 day window and have taken all the right steps to go through my return. Did anyone actually get their items returned for a refund on their credit card?Light In The Box
Date: 05/18/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromJoy C
Date: 05/16/2023
1 starAVOID ORDERING FROM THIS COMPANY! The sizes are all wonky - different from 1 item to the next, the fabric quality is not good but worst of all: THEY HAVE ZERO CUSTOMER SERVICE and it is IMPOSSIBLE to reach them to return anything. I spent over $150 to learn this ******* So many better companies out there, even in *****.Light In The Box
Date: 05/18/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromSue T
Date: 05/16/2023
1 starI agree with others that they don't deserve even 1 star. I received the dress I ordered 3 weeks late with none of the promised shipping updates - too late for the event. The dress was way too small, but weirdly cut even had it fit, and not as described. There was a problem with my account preventing me from signing in to request a return, and I have reached out in every way I can think of and followed all directions on their website or via their canned responses to no avail. Finally filed a complaint with PayPal and escalated it, and now they're saying they'll accept the return if I ship the dress back to *****! I'd spend more doing that than what I'll get back. Their return policy says returns will go back to warehouse in the ** (or other country, presumably if you live in another country) and dress was supposedly shipped from ********. I checked all of this before ordering in case I needed to return. TOTAL SCAM OF A COMPANY!!!!Light In The Box
Date: 05/18/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromCrystal W
Date: 05/15/2023
1 starBe AWARE OF THIS SITE CHEAP QUALITY CLOTHES AND A HARD TIME GETTING A REFUND THEY SHIP FROM A YSA ADDRESS AND HAVE TO SEND BACK TO ***** FALSE ADVERTISEMENT DONT ORDER FROM HERELight In The Box
Date: 05/17/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromMary K
Date: 05/15/2023
1 starDo not order from this company. It is unfortunate that they deal in such an underhanded way. Return policy is a nightmare. Sizing it terrible. Quality is subpar.Light In The Box
Date: 05/19/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
*****
Customer ServiceReview fromSharlene H
Date: 05/14/2023
1 starI placed a order. And lightinbox put the wrong ,ip code on my package, so it was returned back to the. . They told me the only way that they can ship it ba k to me is if I pay $60. Processing fee for their mistake. Then if I want a refund. They would charge me %30 percent of my order.Light In The Box
Date: 05/16/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromAdriene C
Date: 05/13/2023
1 starThe company is utterly corrupt. They send you the wrong item, then wont let you return it. The only option they give you is a discount on another purchase. They play bait and switch. If you care about how you spend your money, dont give it to this unethical business.Light In The Box
Date: 05/15/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJean D
Date: 05/12/2023
1 starBought 2 dresses...didnt fit. Want to return and they want my measurements and why they are too big. The quality was ****..if it fit I probably would still return...if their return policy wasn't so absurd. F THEM. Stay away!!!Light In The Box
Date: 05/15/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromCerena F
Date: 05/12/2023
1 starThey promise 100% guaranteed. Offer a mere 8 cents credit on two tops that do not fit. They do not live up to their product. DITTO: Uses a fictious *** address on the package when it clearly comes from Asia. Typical of the, "This is what the picture is versus what they send" types of reviews where you see the item you're sent is a replica of whatever the picture was and was made cheaply by people who can't sew. They attempt to offer percentages back when they know they're selling garbage knock offs when people are dissatisfied. Then, they'll state YOU have to pay for shipping back to Asia despite the fact that they have They should be banned from working in this country. They obviously don't make the product in this country. I am using this as an opportunity to learn from my mistakes.Light In The Box
Date: 05/15/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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