Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Light In The Box has 2 locations, listed below.

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  Light In The Box

  Portland, OR 97250-9606

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  LightInTheBox

  Houston, TX 77040

Review Details

• Review frommary g

  Date: 05/20/2023

  1 star
  TOTAL DISASTER; I ordered dress with customized measurements ---4"shorter, 2" wider at waist, 2" smaller folr hips and top. None of these changes was made so I received dress that I coujld not wear,I ordered the dress three months before I needed it, with ETA (delivery date) three weeks after order. It arrived two months after order or five weeks late! Light-in-the-box has not offered to refund my $179 on a dress that was not altered according to my specifications. Indeed they don't even respond to my frantic efforts to reach them online.NEVER EVER BUY ANYTHING FRON LIGHTINTHEBOX!

• Review fromDebby S

  Date: 05/20/2023

  1 star
  Buyer beware! I unfortunately ordered a mother of the bride dress, tank tops, bathing suit, shirts, etc. Everything is absolutely junk! Wasted. Money!!! The clothing is so cheap looking it is utterly unbelievable. I would be embarrassed to donate the clothing. All going to the trash! They also cancel items and you have to beg for a credit. A refund is impossible. Light in the box is absolutely the WORSE company I have ever, ever ordered from. It is a joke! ********************* like I did. Buy anywhere else! Light in the box is so bad there arent enough words to express!! It is a less than ZERO star rating!

• Review fromBeth N

  Date: 05/20/2023

  1 star
  This company sent two dresses that could not possibly fit. A 2x was smaller than XL. Now they want me to send photos of dresses with tape measure showing they made wrong size. What? Thats ridiculous. They are offering coupons to get more stuff? I want a refund and they are holding back authorization. I used PayPal and will call them next.

• Review fromApril G

  Date: 05/19/2023

  1 star
  I sure am disappointed that I didn't research LightInTheBox first before making two purchases. I recently purchased two streetwear outfits/pant sets and what I received was not what the picture looked like. Picture depicted long sleeves, what I got was short sleeves, material VERY thin. I did a review on their website and they didn't post it but did acknowledge my review and provided $1.54 to go towards a new purchase. WOW!!! Keep it! My order was just about $80. I will not make another purchase with this company. Do yourself a favor, do your research first before making a purchase so you are not surprised by what you receive. Speechless!

• Review fromBrent R

  Date: 05/18/2023

  1 star
  My wife ordered two tops both the same size. One is giant with very tight sleeves. The other is very small and has zippers on it the can easily slice skin. They require pictures of the problems. What do you do, show a sliced hand. DO NOT order from this site. Terrible quality and poor service

• Review fromVivalyn E

  Date: 05/18/2023

  1 star
  Viv E.I ordered like everyone else 3 outfits from LightInTheBox and NONE of them fit. I ordered 1 for my mom as a gift for Mother's Day for her to wear to our family reunion and 2 for myself and None fits. They said they are specialized orders when I NEVER sent them my measurement so how can it be customized? They show ** their size chart and you pick small, medium, large, or LX like every other store. They asked for pictures and I sent one then thought about and the 2nd time when they asked again for pictures I told them NO. I already sent pictures I just need my money back because now we need to buy other clothes for the reunion and to spend more money that was not budgeted. DO NOT order from this company they took my $368 for the 3 outfits and want to offer me $107.99 (30% of the product value) PLEASE DO NOT BUY from this COMPANY!!!!!!!

• Review fromNia C

  Date: 05/18/2023

  1 star
  The material and the cut is not at all like the photo and the lining stops at my waist and does not even cover where my undergarments would be. The reviews on their site seem to be fake, as I tried to leave one and it didn't upload.I tried reaching out to customer service and and have been trying to submit a refund request for two days and every time I fill out the form and press submit, nothing happens.This company is a SCAM and should be shut down.

• Review fromMiriam J

  Date: 05/18/2023

  1 star
  I ordered two items to possibly wear at my daughters wedding. I ordered them both in brown. I ordered a standard size but was told it would be considered a custom order. I did a live chat with customer service, who told me not to worry, that I would be able to return them if they didnt fit, etc. I did NOT send in my measurements when they asked me to do so - thats why I was confused and contacted customer service. I was assured that there would be no problem.Before my items were sent out, I had to change the color. When I received the first of two orders, they sent me the wrong color and the wrong size. On my account, they claim I had cancelled the other item, which I had NOT done!! I was told I was unable to return the item they sent me, claiming it was a custom order. I did not receive a response to my complaint, though they claimed they would respond.I am glad that they mistakenly cancelled the other item, as I would now be stuck with two things I dont want. Its clear that I will never receive my money back. I already told others not to buy from this company. THEY SHOULD BE SHUT DOWN IMMEDIATELY!! Please let me know if I can talk further action.

• Review fromperry p

  Date: 05/17/2023

  1 star
  They are the worst. And despite below, it is impossible to contact them and get a response. the email they give bounces. after finally finding a phone number, I have left voice mails for 4 days now.... in an effort to unsubscribe from their ads : no reply. I have given up and will just put them in spam to stop their constant ads ! I repeat - THE WORST.

  Light In The Box

  Date: 05/19/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service

• Review fromLorraine D

  Date: 05/17/2023

  1 star
  You cannot return the items if they don't fit. I used their size guide on their website and they were all too small. I tried to return and they first offered 10% discount for me to keep the items, then 40% and then 60% after I continued to complain. When I wanted a full refund, they said I would have to ship the items back to ***** and they want a picture of the bar code on the product. The worse part is that there are no bar codes on their products! Then they wanted me to get a tape measure and measure the clothing to ensure I had the right size and send them pictures of that. The whole things was so terrible. In the end I kept the clothes for a 60% discount and donated it to charity. I am still waiting for the refund.

  Light In The Box

  Date: 05/19/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service