Reviews

This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Light In The Box

  Portland, OR 97250-9606

• 

  LightInTheBox

  Houston, TX 77040

Review Details

• Review fromMike R

  Date: 05/26/2023

  1 star
  Sizes were way off, return policy is impossible (costs more to return because you have to pay shipping to *********) or they offer credit which is like 1% of your order off. DO NOT ORDER as you won't be able to return if it doesn't fit. Also feels like low quality material.

  Light In The Box

  Date: 05/30/2023

  Dear customer,
  
  
  
  This is *****, supervisor of customer service, Lightinthebox.
  
  
  
  We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
  
  
  
  For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
  
  
  
  Sincerely
  
  *****,
  
  Customer Service

• Review fromPB W

  Date: 05/26/2023

  1 star
  Save time and aggravation and do not order from these people. They charge before item is sent (about three weeks before) and sent inferior products that did not fit the description. When I contacted them several times, they offered to refund me 20% of my purchase price. That won't ever cover the shipping they charged and NO return receipt. It would cost about $45 to return myself and still no guarantee of a refund. I had clicked on an ad offering free shipping, but that's only if you download their app I think, because they charged me. I don't want a spying app on my phone, certainly not theirs.No refund, no clothes, no accuracy in description or fabric. Horrible, horrible experience. If I could give zero stars, I would.

• Review fromAmanda B

  Date: 05/26/2023

  1 star
  A total ripoff. Way cheaper product than it looks like on the website and the sizing is way off. On top of that, there is no ability to return for size or quality of product. They cite the tiny words "Made to Order" at the very bottom of the product page as the reason customers are supposed to know that the product is not returnable. A total ripoff - definitely do not buy from the company. They are making a lot of money off of people on really garbage products

  Light In The Box

  Date: 05/30/2023

  Dear customer,
  
  
  
  This is *****, supervisor of customer service, Lightinthebox.
  
  
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  
  
  I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  
  
  My pleasure to help you!
  
  
  
  Sincerely
  
  *****
  
  Customer Service

• Review fromScott S.

  Date: 05/26/2023

  1 star
  Quite the clip joint. My experience was similar to others, online their prices were low and selection appeared vast. Ordered 3 casual shirts XL. Received the shirts in a week and they were small around the chest and the button holes were nearly too small for the buttons, really difficult to button and unbutton. I put in for a return and refund. Here's where they establish many hoops for you to jump through. Sent photos of the items and tape measure to establish that the items were smaller than they advertised. They OK'd the return but didn't quite want to part with my money so offered rewards and credits in their system. They didn't want the items back. I opted for 100% refund. They refunded 97% of my total purchase! I then had to go into their system and withdraw my refund. I'm still waiting for confirmation on that. They try to save costs by shaving off material here and there, using less material, therefore their items are smaller than advertised. Don't expect high quality fabric.Then they complicate the return process to get the customer to keep their money in their system as long as possible, and if that doesnt work then dont refund the whole amount of the purchase. The time involved on a return is considerable.

• Review fromLiz C

  Date: 05/25/2023

  1 star
  This company has a very misleading return policy. I ordered two dresses in standard sizes after being assured I could return them, but am now told all special occasion dresses are custom orders. Very disappointed. Buyer Beware!

• Review fromFrank H

  Date: 05/24/2023

  1 star
  My wife ordered and received two items of clothing. Two weeks later, we were hit with a huge debit on our bank account from them and a very large package of things that were not ordered. Our bank's consumer fraud department is taking this seriously.

  Light In The Box

  Date: 05/26/2023

  Dear Customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  So sorry to know this. Now you are in a higher department and my main duty is to help you.
  
  Please provide us with the following information:
  
  First and last name, your customer number, telephone number and the e-mail address linked to your LITB Account
  
  As soon as we have received your information, we'd like to assist you to resolve the problem.
  
  Best ************************************** ********************

• Review fromTimothy W

  Date: 05/24/2023

  1 star
  I ordered some shorts a couple weeks ago. Still they have not arrived. I got a message a week ago they shipped, but the tracking shows that only the shipping label was generated. Then a week later I get another message they shipped. I would NOT buy anything from these guys again.

  Light In The Box

  Date: 05/26/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service

• Review fromAdrianne F

  Date: 05/24/2023

  1 star
  I ordered 10 gold shirts for my volleyball team and paid extra to ensure they were delivered in time for our dress up tournament. They did not show up on the Wednesday they were supposed to (which gave them over 2 weeks for delivery) but the Tuesday after. I had to buy different shirts on the Friday of the event. I didn't even open the package and paid over $60 to return them. The price for all the shirts were $152 that included the extra for shipping. I spent a total of $212 and was told I would get the price of what I paid to return it back. I received a refund for ONE shirt, $9.99. Total ripoff and not helpful to resolve issues.

  Light In The Box

  Date: 05/25/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service

• Review fromC. T.

  Date: 05/24/2023

  1 star
  I ordered flameless candles. It said wax in the description. Theyre plastic. It gives you instructions on how to submit a claim but the buttons youre supposed to click arent even there. There is no way to request the return they guarantee within 7 days. There is no number to call. No email to write. No chat to make contact. No way to get in touch with anyone. It takes 3 weeks to arrive so you know the company isnt in the **. Not happy with one thing about this experience.

  Light In The Box

  Date: 05/25/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket #******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service

  C. T.

  Date: 06/06/2023

  Light in the Box addressed my issue quickly, were helpful and pleasant, and gave me a full refund including the shipping to me. It did not include the cost of shipping back to ***** which was almost $80.

  C. T.

  Date: 06/20/2023

  Light in the Box has gone out of their way to fix this issue. They have reimbursed the $80 return shipping as well which means it cost them $80 out of their pocket for this deal. I am more than satisfied with this resolution. Thank you.

• Review fromMARYALICE G

  Date: 05/22/2023

  1 star
  I ordered a dress and cancelled the order within 24 hours. I tried the phone number, but to no avail. Was told to leave a voice message. Sent numerous emails requesting a refund. My bank account was debited before the dress was even processed for delivery. The purchase was made on 5/16 for $98.29. I am still waiting on my refund. If nothing else, SEND ME THE DRESS!!!

  Light In The Box

  Date: 05/25/2023

  Dear customer,
  
  This is Slava, supervisor of customer service, ********************.
  
  I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. 
  
  I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
  
  My pleasure to help you!
  
  Sincerely
  Slava
  Customer Service