Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 665 Customer Reviews
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Review fromSofya L
Date: 06/11/2023
1 starTheir product description lies. It says "Cotton blend", but when I received the item it was 85% polyester. 15% cotton is not cotton blend, this is misleading for a customer. I can't wear anything of such terrible quality, so I tried to return. They have a link to customer service for a product return but - surprise! - it never works! I tried both in browser and even downloaded their app for it, but this link conveniently doesn't work anywhere. I want my money back!!!Light In The Box
Date: 06/13/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceSofya L
Date: 06/13/2023
I've already got this message yesterday that a case was opened and somebody would reach out. However, there was no email sent to me from Light in the Box whatsoever.Light In The Box
Date: 06/14/2023
Dear customer,
You can try to contact our customer service by:
Browser: Personal center> My orders> choose specific order and click buttom Customer Service
APP: Account>Help ********************************** for My Order> choose order# and click>View details.
We will come back for help within 24 hours.
Sincerely
Slava
Customer ServiceSofya L
Date: 06/23/2023
I was told I'd get a refund for $14. But not only my item was $24 for item + shipping, I haven't even received ANYTHING since the refund was promised to me 11 days ago.Sofya L
Date: 07/19/2023
Hmm, no response and no refund, as expected. You deserve one star.Review fromVincent B
Date: 06/11/2023
1 starTerrible experience with this company. Avoid doing business with them if you value your money. ****** learned by me, read more reviews! Lots of complaints. They sent a "large" size, but it was way too small. They said 7 days to return, but wanted me to mail it to *****! I ate the loss. Amazon, I will not be unfaithful to you again!Light In The Box
Date: 06/12/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJames F
Date: 06/10/2023
1 starThis retailer supports well-known scammers and provides no means for "guest" customers to complain when they fall prey to the scammers. One such retailer, known only as "****" has been widely reported to substitute totally different or much inferior products to customers who order the products they advertise on lightinthebox.com. I fell victim to this scammer myself (Order number ********, placed on 2023-05-26). My only recourse was to report the scam through PayPal, but to no avail. "****" ships from ******************************************************************************. There are a great many complaints about this seller online as you can see in the following web links:**************************************%2C+371+*****************%2C+UNIT+4%2C+***********+**&oq=JANE+*%2C+371+*****************%2C+UNIT+4%2C+***********+**&aqs=chrome..69i57j0i30.34095j0j4&sourceid=chrome&ie=UTF-8 *************************Light In The Box
Date: 06/12/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMichael W
Date: 06/10/2023
2 starsThere is no indication on their website that they ship from Asia or that their return policy includes exorbitant shipping cost. Sizes are not consistent. I currently wear XL size T-shirts and ordered three the same size (XL). Only one of them fit me. The second was skin tight and the third was worse than that.Light In The Box
Date: 06/12/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromEvana E
Date: 06/09/2023
1 starTerrible experience with this company. I ordered a specific one. When I received it I realized that it is a completely different dress (different style, different fabric, different everything) but similar color only. Tried submitting an exchange request but their website doesn't work. After entering the exchange request it doesn't let you submit it. The system keeps offering 10% discount to keep the wrong dress that I don't like at all. **************** basically doesn't exist. They only send you auto-generated email in response to any inquiry. Those auto emails give you only 2 options: keep the product with 10% discount or sent it back for the price of the entire item (basically you would get zero money back.) *********** is a true disaster. I understand they are in *****, however, I have had experience with other ******* merchants and was very pleased.Light In The Box
Date: 06/12/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromKen K
Date: 06/09/2023
1 starTotal ripoff! I ordered 8 shirts and theyre either very loose or very tight. The fabric is weird and cheap and extremely uncomfortable. The shirts look nothing like what I ordered. And they make it impossible to return. Dont fall for this scam!Light In The Box
Date: 06/12/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromLisa G
Date: 06/09/2023
1 starLightInTheBox is a scam. Sizes are way off as well as the pictures. You do not receive some items & if you do receive your item it is no not what you ordered. They lied about returning only get 30%Buyer BewareLight In The Box
Date: 06/13/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromWalter G
Date: 06/09/2023
1 starThe worst company I have ever ordered from. Ordered a pair of shorts and did not receive what I ordered at all. Wing style, wrong colour and the sizing was significantly off. Also ordered a wrist band which broke the first time I wore it. They make you apply for a refund, send photos of the product and wait for approval for a refund.... WHAT?!They then stopped responding. IF YOU PURCHASE FROM THIS COMPANY IT IS A MISTAKE IN MY EXPERIENCELight In The Box
Date: 06/12/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromAllison E
Date: 06/07/2023
1 starI think it is awful when you order a dress that cost over $100 dollars that does not fit and you try to get another size and they will not exchange the dress. It says on the website exchanges within 7 days if you are not satisfied.Light In The Box
Date: 06/09/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKarin S
Date: 06/07/2023
1 starI ordered a skirt from Light in the Box. It arrived but was too small. i tried to return it, which was very complicated. I finally got an email saying I could send the skirt back to ***** which would cost between $10-30 or I could expect 30% of the refund if I would keep the skirt.Nowhere was their return policy posted when I placed the order. I could not reach ***************** There is no phone listed or any way to get to *****************I have never heard of such a strange return policy and strongly advise against buying anything from Light in the BoxLight In The Box
Date: 06/09/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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