Business Profile
Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
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Review fromS. M.
Date: 06/30/2023
1 starThey took my money over 2 months ago. I cannot track i cannot contact them thru text or email. They are just stealing peoples money and not sendinf orders at all.Light In The Box
Date: 07/04/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************S. M.
Date: 07/12/2023
Package never arrived.Review fromAleksandra I.
Date: 06/30/2023
1 starProduct received is far far away from the picture on the website and the description. Return process is impossible because I cannot open any link to start a return.Light In The Box
Date: 07/03/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Aleksandra I.
Date: 07/10/2023
*****, **************** ******************** contacted me and helped with the return.I am still disappointed about pants but ***** did everything to help me get the money back.Thank youReview fromLaura S
Date: 06/30/2023
1 starI ordered a dress from LITB for my daughter's graduation. I ordered it a month early. The dress did not come in time. I recently received an email that said it would be an additional 2 weeks from whenever I was going to receive it. I thought, "Why not?" The graduation was long over, but I liked the dress enough to wait. Well, I just received an email today that said they can't FIND this dress in stock and had to cancel my order! I wish I had been told this long ago, rather than them stringing me along.Light In The Box
Date: 07/03/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromRoxanne F
Date: 06/29/2023
1 starTerrible service! My first time ordering anything from them and I wish I hadnt. I ordered 4 tops, 3 tank tops and one shirt and a pair of white pants and an ankle bracelet. I got an order yesterday, one blouse I ordered, another I didnt, At All!!! Today got another package this time I didnt even order this top at all! And to make matters worse, theyve marked the entire order as received although I still dont have everything! What kind of business is this. They got it all wrong. Im so very disappointed! They also dont make it easy to return items for refunds! 7 days from date of your receiving your products? I dont even have everything I ordered. Wow! Yes, please beware. I wish I would have read the BBBs reviews before I spent my $$$!Review fromMargarette T
Date: 06/27/2023
1 starBelow is a response I received from Light In The Box when I ordered a shirt, the only item I ever ordered from this company. I ordered a shirt after using the Light In The Box size chart.I was asked to send them my upper body measurements if I wanted a refund.If I did not send my measurements, I can receive a 30% refund of the cost of the shirt, not including the shipping cost."Sorry to hear that the product does not fit while you ordered according to our size chart. No worries, we'll take care of this issue and provide you with 100% satisfaction service. Please note that we'll cover the return postage if we confirm that we made the product in the wrong size. So we need your cooperation to provide us some information for the "size confirmation procedure". Meanwhile, we also offer Quick Solution if you don't want to go through the above "size confirmation procedure":Quick Solution : No need to return, keep the item with a Reward or a partial refund . Just do an "easy click" on the options link you want , and you don't need to reply, we'll issue it for you in 1 business day. A. Keep the item with a 50% reward. (eg. If the item costs 100, you can get a 50 Reward, which is the same as a *************** the item with a 30% refund. (eg. If the item costs 100, you can get a partial refund of 30 as a discount)If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.However, if you prefer to return, please kindly reply to us with the following information for the "size confirmation procedure": 1. Please check this file first: . *************************************** Then please provide us the measurements of the item you received. 2. Please take measurements of each component with a tape measure, photograph the results, and clearly show us the precise measurements.""We appreciate your understanding and cooperation.""Sincerely,Customer Service"Light In The Box
Date: 06/29/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromLeonard G
Date: 06/27/2023
1 starThis company is a total scam. Cheapest ******* clothing available. Altered images, nothing true to size, impossible to make a return or to get a refund. Zero customer service, no phone number, no email or text messages available. They are fake and trying to act like theyre products are quality made. They are junk. Buyers beware you will just give your money away and get scammed.Light In The Box
Date: 06/29/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromGeorge A
Date: 06/27/2023
1 starUp front, it looks like a legit company...However, I have my doubts. I never received the goods. There is no clear way to contact the company other than downloading their app (at least this what they suggest)My first and only experience suggests stay away from this CHINESE company. The orogin/location of this company is not very clear either when you order.Fortunately, my order was of a small amount Please think twice before submitting a significant order!Light In The Box
Date: 06/29/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromMilo S
Date: 06/26/2023
1 starDO NOT order anything from this co., customer service is nonexistent and it's been over a week since my order was suppose to arrive. Do not trust the reviews on their own website, I should've done more research into the co. I'm not expecting at all to receive the 2 items I ordered and wasted almost 60 dollars on. Learn from my mistake and don't order anything from light in the box, it's a scam.Light In The Box
Date: 06/28/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer ServiceReview fromCher A
Date: 06/25/2023
1 starBuyer beware. Blouse material made of thin laminated tablecloth. Cut perfectly square and size fitted to shoulders. Thus, will not fit over b****** and hips. Untrained seamstresses, and any material they can get their hands on. Costly return process. Save your money.Light In The Box
Date: 06/27/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer ServiceReview fromYvette M
Date: 06/24/2023
1 starColor was wrong, how hard is it to make it in the color they showed a picture of in the ass? The fabric is cheap junk. It fits weird. They say they will make it right and then they don't. Buyers beware. I should have looked for reviews before I ordered. I was so excited to get a dress for my daughter's wedding and I look like I'm wearing something from the Dollar tree. ??Light In The Box
Date: 06/27/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ******** for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
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