Business Profile
Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
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Review fromMartina R
Date: 07/24/2023
1 starDO NOT ORDER FROM THEM. they are in *****! You will NEVER receive your items. If you do, it will be wrong. There's absolutely no way you can get in touch with them. They called me a sucker and said I can't do anything about it and all Americans are gullable! And I can't respond to the email.Light In The Box
Date: 07/26/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromTimothy G
Date: 07/22/2023
1 star1. Company is located in *****. 2. Fabric used in making of the product is cheap and flimsy. 3. Ordered a top for my wife, it was too small. I thought about returning the package but I have to pay for the return postage to *****. After paying for the top and paying for the shipping I am not going to pay to ship it back to *****. The company is a rip off to people who purchase items from them. I am not going to buy from them again. DO NOT BUY FROM THEM.Light In The Box
Date: 07/25/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMoreen P
Date: 07/20/2023
1 starTotal scam. What they sent compared to what we got are two different items. Gave me 3 choices 1. I can return at my expense.2. Keep the item (which is absolutely c*** and some thing my husband would never put on) and will offer me a 70% credit to use toward future order. Yeah, liked Id ever fall their scam again.3. Again, keep the item, but only receive 60% of my money back minus the $20+ dollars we spent for rush shipping. Not a bad deal for them. The show items on their page that they know they dont have and send c*** in its place and then only offer 60% money back on items they know theyre scamming us on. Please, please, please dont be scammed by these people. We are out $60 and got to crappy shirt I would never even give to someone since they are made and look like c***Light In The Box
Date: 07/24/2023
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromEve W
Date: 07/18/2023
1 starRacist t shirt sold by light in the box Shirt reading White ******** Republican And MaleLight In The Box
Date: 07/20/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Could you please tell us name of merchandise you have mentioned, and make a screenshot of them?
Look forward to your message
Sincerely
Slava
Customer Service.Review fromScott S
Date: 07/18/2023
1 starRipOff.Ordered two sport coats arrived four sizes too small.Draconian return policy must take pictures of measurement as though you were not honest about the size,after downloading to their specific instructions you get a return label download, then pay for postage.then complete silence,its been two months. They now are spouting company baloney about sorry and are now asking for more information.Total scam,they have no intention of honoring a return and reimbursing my $150.Who behaves this way?They are criminal.************Light In The Box
Date: 07/19/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromBarbara V
Date: 07/18/2023
1 starThis is a terrible company. It took weeks to get my order and when i tried to return the disappointing merchandise, they will not credit your credit card, but want to give you partial credit to buy more shoddy merchandise or ship it back to ***** at your expense. A deceptive company masquerading as a legitimate business. Buyer beware. Avoid this company because you will be frustrated and disappointed and lose your money.Light In The Box
Date: 07/19/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromPhilip H
Date: 07/16/2023
1 starPlease do not order from this company. Their customer service is challenged to read the about the issues one has with the order. Sent them 4 emails telling them I needed the shorts from a swim suit set and they sent me 2 shirts. ******************** were ignored when I sent one with a picture.Light In The Box
Date: 07/20/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromGreg P
Date: 07/15/2023
1 starI agree with other reviews, this is a horrible company to patronize. their clothing is too small, at least two sizes, and their return policy is horrible. they re ripping you off if you do business with them.BUYER BEWARE!Light In The Box
Date: 07/18/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromKaren T
Date: 07/14/2023
1 starBEWARE OF THIS MERCHANT. NOT A *** MERCHANT. Merchandise doesn't match color online, zipper sticks in lining. Merchandise was sent from ********, NOW they want me to send it back to ***** and wait for them to determine if the item is JUNK and if they will refund my $220.00. I have BEEN ASKING FOR LABEL FOR 3 months to send their merchandise back and NOW they lied to my credit card company stating I waited pass the 7 day return date. Item delivered on May 13th, 2023. and my first contact was on May 19th, 2023. BEWARE BEWARE BEWARE! I AM STILL WAITING ON A LABEL AND REFUND.Light In The Box
Date: 07/21/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer ServiceReview fromJacquie S
Date: 07/14/2023
1 starThis is a very unprofessional company. They indicated that I purchased a made to order item and I did not. I went on website, picked an outfit I liked, picked my size and ordered it. Then, when I said the color was not the color I liked, they said they can not guarantee color schemes. All I asked was a full refund and I am working on the 4th email reply that I do not qualify for the full refund. Even though the policy specifically states if the return is within 7 days and item has not been worn, I am eligible for a full refund. I will never use this website/company again. They do not honor their Satisfaction Guaranteed policy. *****************************Light In The Box
Date: 07/21/2023
Dear customer,
This is Slava, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
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