Business Profile
Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMonica T
Date: 01/18/2024
1 starI just got scammed of 208 dollars even after providing the *** tracking to then stating it was delivered to wrong address, they still claim it was delivered. They make up their own tracking page, one from their site and then there is a real tracking from the carrier. I even put a claim with paypal and they were stupid enough to believe lightinabox's fake tracking page. Do Not but from this company, better yet do not buy from *****!!!Light In The Box
Date: 01/19/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromBarry H
Date: 01/17/2024
1 starI never fall for "too good to be true" online ads. I somehow fell for this one and purchased a few shirts, a vest and a coat. The pictures look amazing. The items arrived and the shirts looked ok, at least good enough for the 18 dollar price. The rest of the items were so cheap that threads were already hanging off them and the material was the thinnest and cheapest material you could imagine. I navigated their return policy, which was difficult, and sent them back to "*****************" in ******. I added a return receipt at the post office (Yes, i had to pay return shipping). A few months later, no credit, no communication or anything else. i ****** earth searched the ****** location and it is a office front in a strip mall with no signage. I got scammed. I'm only out 60 bucks or so but hope this message finds anyone that is looking to buy from them. Don't do it. The products are the poorest quality and once they have your money, you are on your own.Light In The Box
Date: 01/23/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromRob P
Date: 01/17/2024
1 starThey sell pants w/o inseam sizes-received the wrong size on two pair-told I could get 50% back-for pants I am donating to goodwill 'cause they don't fit me. BUT------- wil only refund me for one pair. Never, EVER, do business with these people!Light In The Box
Date: 01/18/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromMarion T
Date: 01/15/2024
1 starPurchased a faux fur jacket and the product was to small and did not look like its picture, the designed was cheaply made and the size was of a child, the total amount for the product was over $100.00 dollars including delivery fee, trying to get a refund was like pulling a tooth, following the steps recommended was a joke each time I would click submit ticket it wouldn't move, I tried at least twenty times to submit, I even downloaded the app and the only options were to reorder not for refunds, WHY would I reorder something that needs to be refunded or exchanged? Warning to anyone who is interested in BUYING from Light In The Box Don't, they are unprofessional and need to be put out of business in ***************** for false advertisement and terrible business practices.Light In The Box
Date: 01/19/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromAshley D
Date: 01/15/2024
1 starThank God I read reviews here first! Just saved me from making the mistake of not buying almost ******. I figured it was a scam! Thank you to everyone who has reported that they had a bad experience! You saved my wedding day!Light In The Box
Date: 01/16/2024
Hello, Thank you for having reviewed our store.
There should be no doubts that we are a reputed seller, while having gained for over 15 years recognition upon millions of satisfied customers, who discovered us amongst other major competitors.
Furthermore, our company is listed in *********************************), with a score exceeding 4* on Trustpilot.
Should there be any troubles, our dedicated customer service is readily available to help!
Please let us know if you've found any aspects of your order less than satisfactory.
There should be no reason for concern, after selling goods online for over 15 years, we've learned it's always best to take the customer's side.
No matter the issue, we always go the extra mile in finding ways to resolve!Review fromFlorence S
Date: 01/14/2024
1 starThis is a horrible company I bought a supposed pea coat, but what l received was not even close. Very deceitful I wanted to leave a review but they dont allow you. Theres no place for customers to write a review, all you see are fake people claiming they just bought the coat which is all a lie because its the same names you see each time. Theres no space for a review but you see fake people stating they are pleased with their purchase. This is deceptive and l will look for all avenues to inform people of how horrible they are. They ask you to download the app to leave a review but when you go to download the app, they ask you to confirm your payment method and thats the only thing you see, nothing else. I will tell the whole world my story about this websites deception.Light In The Box
Date: 01/16/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromStephanie B
Date: 01/11/2024
1 starThe Online electronic commerce with Light in the Box is unrewarding . I ordered and received the worst seasonal coat on 09 January **** . . It does not conform to the business advertisement . The camel hued coat is surprisingly Cambric , gossamer, and ersatz . There is NO quality assurance. Its cost was $16.89 , which included the shipping costs of $8.00. I notified the company of my planned return via their app review section . Their refund policies are NOT published. No response and confirmed acknowledgement was received. I want refund of their advertised discount of $ **** since the postal delivery had alreadyneen done at $8.00 . I am very disappointed. I am sure that there is no BBB Accreditation of this commercial venture .Light In The Box
Date: 01/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKatherine S
Date: 01/11/2024
1 starDeceiving the customer seems to be the objective. The same photo was used for several vastly different products on their site. I thought I was ordering two small stained glass lamps but instead I received cheap plastic desk ornaments worth about $3 each. I was charged $15 each plus shipping . On principle, I returned both at a cost of $17. My *********** receipt is dated 8th September 2023. Now, 4 months later I have received no refund. This is not my idea of a trustworthy business.Light In The Box
Date: 01/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromBrandy C
Date: 01/08/2024
2 starsI had previously placed 1 large order with LITB. In December I made a large order of 5 pairs of shoes over $200 but first made sure to read that it said I could receive a full refund OR exchange as long as I responded within 7 days of delivery. Well I just got the shoes and 3 pairs dont fit at all (only 1 of those is cheaply made) and the last 2 pairs I just asked for an exchange. But 3 days ago they emailed me and said I need to pick whether I want to keep the shoes and get a 30% refund, or send them back and only get 50% of what I paid. I dont want either I want what I was told, and I followed their instructions. I should be able to return 3 pairs, and just exchange the last 2. Im so upset and I placed another large order just the other day. Im still waiting for an email response so I will absolutely come back here and update this post if they fix things appropriately, but that email from them, and there lack of a response back to me for the last 2 days, is concerning. Why would anyone risk buying something, even if it is cheaper, if this is how they respond to customers? Im still holding out they come throughLight In The Box
Date: 01/10/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromEd K
Date: 01/05/2024
1 starFraud. Only one word describes them. They dont care about reviews as the only business and revenue they make is by the first time customers and this is more than enough for them. I ordered a sweater that was marketed in a very attractive way online to receive a plastic long sleeve shirt with sprayed coloured! Yes plastic material not any fabric we know and the color was sprayed.The item price was $11, shipping $12 and the rerun cost on me so I will be refunded $1-2 only plus time and effort to visit *** or USPS.They are stealing us , they are individuals in *** and they know what they do.Very badLight In The Box
Date: 01/09/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer Service
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.