Business Profile
Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLinda K
Date: 01/29/2024
1 starEvery dress ordered from this Light in the Box was not the same as pictured (if the dress was pictures with layers what you got was just an imprint on cheap fabric). Cheaply made, not quality at all, not what was pictured, couldn'nt and wouldn't wear them. I lost well over $200.00Light In The Box
Date: 01/30/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromDarryl L
Date: 01/28/2024
1 starThis is the biggest ripoff...I ordered and paid via PayPal on Jan 11, ****. Have received nothing 2 weeks later...no contact number to be found... going to report to ******** also..I got cheated..????Light In The Box
Date: 01/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMikki L
Date: 01/26/2024
1 starOrdered a shirt 01/09/24.They lied and said it was shipping out of Ozone Park, **. Then, it was suddenly stuck in Customs FOR 11 DAYS. For a shirt going from ** to WI? Why would that need to go through Customs? Then it was supposedly delivered to a "local courier". End of expected delivery time was 2 days ago.The delivery information is no longer active. I have NOT received my order. It has been 17 DAYS.I will be initiating a chargeback with my bank tomorrow for fraud. I do not believe it was ever sent, and this company is hoping to keep money they did not earn by providing the product they falsely advertised as being available.Light In The Box
Date: 01/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDanielle M
Date: 01/26/2024
1 starThe shirt I ordered was perfect in size but there's no way pants are an extra large. Because returning it to Asia would cost more than I paid for I'm just stuck with it. Not sure why I have to send it to Asia when it was shipped from **********. Won't order again.Light In The Box
Date: 01/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromCamelia S
Date: 01/25/2024
1 starI ordered and received two ladies pantsuits from Light in the Box, a size 8 and a size 10 which were both too small. I am advised I can't return them for a refund because they were custom orders which is NOT true because I ordered the sizes offered on the website.I stated on the website this is an unscrupulous and fraudulent company. Now I am blocked from any more communication.I have been scammed $432.00!!!!!!!!!!******************Light In The Box
Date: 01/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDavid H
Date: 01/24/2024
1 starI have never received my order that was charged on my credit card, and there's no way to contact lightinthebox.Don't even order from this scam company.Light In The Box
Date: 01/26/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromClancy W
Date: 01/23/2024
1 starThis is the worst shirt I have ever purchased! The ad showed a nice-looking knit shirt with a brown collar and nice earthy tones. What I received was a very cheap 100% polyester shirt - fabric like a child's Spiderman costume, with a design printed on it. The collar is turquoise, and the colors are pink, dark pink and turquoise. It is hideous and very cheap!!!!!Light In The Box
Date: 01/24/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMary S
Date: 01/22/2024
1 starHorrible shipping! *** located as advertised? No. China! If I don't get my order by 2/1/24 I'm calling my cc company. ***************** You can't even email them. Shoots you to another site. Theives.Light In The Box
Date: 01/23/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromSusan M
Date: 01/19/2024
1 starWish I wouldve read the reviews before purchasing. Ordered two wedding dresses, both are cheaply made and neither fit. Although they are both size 4, one is too big and one too small. I tried to request a refund ticket two days after receiving, which is within their 7-day policy. LITB responded that I can choose 30% refund and keep items or 50% off buying more items, but no full refund. I am responsible for shipping items back to Asia, but there has been no refund ticket issued, nor an option for a credit of my money. This is fraudulent business activity!Light In The Box
Date: 01/22/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKelly P
Date: 01/19/2024
2 starsI ordered an item, it never arrived yet I received an email that it did. Attempted to contact company via email sent to me with tracking, through an unknown delivery service, thus I cannot confirm the tracking. My email was returned as undeliverable. I cannot locate an alternate way to contact them besides the app, however I cannot recall my password and when trying to select the forgot my password function, I receive an auto message that a new password was sent to my email. It is not a new password however, simply a link to log in, therefore it is just an endless loop of me indicating I need to reset my password and the auto emails that prompt me to sign in. I ordered another package from them at the same time as this one, it did arrive, but looks nothing like the photos on the website and had threads coming loose. Would never have purchased if I know the quality would be as is.Light In The Box
Date: 01/21/2024
Hello, Thank you for leaving a comment on our page.
We'd like to help you gain back access to your account, perhaps you've forgotten the password? If yes, it can be easily reset from the login page.
Make sure to check your spam folder in case you can't find the email to reset the password.
For further issues please don't hesitate to contact our us, the customer service can also be reached from the website without being signed in to the account.
We are looking forward to helping you with this!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.