Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 663 Customer Reviews
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Review fromCarolyn H
Date: 03/04/2024
1 starSad business, you will get no stars from me. I am still waiting for my Shoe order. Have had issues trying to download the app. I place my order on 21Feb, somewhere around that time frame.Light In The Box
Date: 03/06/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromRandy H
Date: 02/27/2024
1 starDo not order anything from this company!!! The quality is terrible, you are definitely getting what youre paying for. The pictures are bogus!!!DONT DO IT !!!!Light In The Box
Date: 02/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromBobbie H
Date: 02/21/2024
1 starPaid for an item on 2/1. Checking status on item. Not processed yet. Saying that because of ******* New Years, staff was on vacation. Expected time should be mid March. If I cancel order I will only get back 30% of what was paid. Totally not worth it, Item was ordered for a wedding which will happen before item reaches me.Light In The Box
Date: 02/23/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJuan C
Date: 02/17/2024
1 starTotal fraud, if you try to return it they keep offering discounts rather than returning your money, priducts are crsp BEWARELight In The Box
Date: 02/19/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromWanda J
Date: 02/15/2024
1 starGood Morning, The initial response in regards to my request for a refund was done in a timely manner; I was presented with (2) options which I am not interested and and responded back requesting a return of the item because I want to a full refund. I hope that its an oversight and not an intentional disregard by your company attempting to not honor my request however the same attention is/had not been given to me as in the beginning in terms of your response time. What is needed in order for to proceed so that I can be fully refunded for the shoes that I cannot use because they are too large and have a very strong chemical odor? A response is appreciated or what must I do in order to escalate this matter? Thank you.Light In The Box
Date: 02/19/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromAmy J.
Date: 02/13/2024
1 starThis is a scam sight. I ordered some dresses from this sight and didn't realize it is from *****. After I ordered and waited over a month, they claimed my items was delivered but **** tracking information stated the items wasn't even dropped off to be shipped yet. I am disputing my purchase right now with over $80 awaiting to see if I get my money back.Light In The Box
Date: 02/19/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review frommary ann n
Date: 02/03/2024
1 starWe rec'd a notice from the **** that the postage was counterfeit postage on our package from Light in the Box, and that the package accordingly was not going to be delivered and was not the property of the ****. We have not been able to get a refund from themLight In The Box
Date: 02/05/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromSusana R
Date: 02/02/2024
1 starI placed a order in December i received email saying shipped on January 27th still have not received it and they have no record of the order its impossible to talk to a live person and the money came out of my accountLight In The Box
Date: 02/05/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJennifer A
Date: 01/31/2024
1 starOrdered dress, paid in total $180.00, used measurements provided and I usually wear a size 10, ordered size 12 and it will not zip. I was immediately refused refund stating the website told you we run small!!! Can you imagine?! And this was NOT a custom order! Total scammers! I will NEVER buy from them again. I dont know what I was thinking, I should have known better, have to order American from now on. Buyer beware. I doubt they ever refund anything for anyone!Light In The Box
Date: 02/02/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMelvin B
Date: 01/29/2024
1 starI ordered shoes from the light in the box. I got the shoes but they are not the size that I need and I cannot get in contact with anybody to return the shoes for a larger size. I did not order through the app so therefore its a runaround about getting a ticket number before I can get the address to return the shoes so disappointed.Light In The Box
Date: 01/31/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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