Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 664 Customer Reviews
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Review fromMaxine H
Date: 07/07/2024
1 starI think this company is crooked & dishonest! Total Scammers! I bought an expandable hose from them & within a short time it sprung 7 major leaks. Their website doesn't allow you to do attachments nor can you contact them via phone or email, it's through some convoluted internet system they invented like a maze. After hours of trying to send my issue to them, I managed to get it to them, they sent me a totally unacceptable ********************** The first time I sent them a notice of my issue, they didn't even bother to respond. They want me to keep their faulty product & use it like that's going to work. Their product is ***************************** is NON-EXISTENT! ***************************Light In The Box
Date: 07/09/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMad M
Date: 07/04/2024
1 starThis company sent me a green fedora hat that was not in a hat box, so it was damaged. After going back and forth through emailing them, my hat has not been replaced. You should not order from them. It was a ****** learned. They leave the customer with no way to reach a customer service agent. This company will send you an email response to make you think theyre going to handle the problem They are HACKERS and SCAMMERS. YOU DO NOT DESERVE A STAR!THEY HAD THE ***** TO SAY THEY WOULD GIVE ME 30% REFUSE or 40% REWARD COMPENSATION. BAD BUSINESS I hope the person who ask me to order from this company DO NOT ask the group to order from them again.Light In The Box
Date: 07/08/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromJesse K
Date: 06/29/2024
1 starFrom start to finish is nothing but problems and a huge headache it's a *************** go figure.... says 24 hours for processing we're on day four there is literally no customer service you can use their app but they're in ***** so they're going to reply between midnight and 2:00 a.m.Light In The Box
Date: 07/04/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromWendy G
Date: 06/24/2024
1 starSCAM business site. They refused to refund order. Everything sized way too small, bad quality fabrics. They list policies online that they do comply with regarding returns. They leave the customer no way to reach a customer service agent when they fail to respond. They are also affiliated with Chinese hackers. The U.S. Congress should shut this site down right away.Light In The Box
Date: 06/26/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromMichael S
Date: 06/17/2024
1 starDefinitely a scam. I ordered a $22shirt, they charged $9.30 shipping. The item was 2 sizes too small when it arrived. Although their ads state 100% return satisfaction, they do not offer returns. When I clicked for a return shipping label I got an automated response that offered a 50% refund but I had to pay return postage and have to add tracking. Also they say do not use **** ***** ot DHL. Returning the shirt will cost me double what I paid for the item. Final blow: the 50% refund is only good toward another scam purchase.Light In The Box
Date: 06/19/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDana D
Date: 06/12/2024
1 starBought a dress for a wedding. Cheap quality. Nothing like the picture. Size was all wrong. They don't accept refunds. The explanation was ridiculous. So I'm stuck with it and out the money. Don't shop online if you can't return it. ****** learned.Light In The Box
Date: 06/14/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromSusan F
Date: 06/09/2024
1 starThis business is a scam. I ordered a dress for a wedding and the delivery was over 2 weeks but when I tried to return the dress because the quality was terrible and not what was represented I received a email stating that the item wasnt eligible for returns despite the website stating return eligibility. They instead offered sending them $20 additional to receive another dress. This company is not credible and is not trustworthy and has deceptive practices.Light In The Box
Date: 06/11/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromKevin S
Date: 06/09/2024
1 starPoor experience, quality on the cheap side and long delivery time and won't take returns if wrong size ordered due to their styling. Ordered two mens shirts - ordered standard US size and they are too small. customer service says not valid reason for return and offered 1/2 credit on future order. Not customer friendly - won't visit again.Agree with other reviews - wished I checked more thoroughly before ordering.Light In The Box
Date: 06/11/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromHen M
Date: 06/07/2024
1 starI spent almost half an hour trying to find a phone number or a physical location/address to this so called "lightinthebox" company. I found NOTHING. I wanted this info before I placed an order because I have a friend ordered and received basically junk shirts that were only half sewed together and was unable to return them. Happy I DID NOT order. If this company is in the ************* and wants to do business in *****************, provide a physical location/address and a ************* Phone number. My "experience" with this business is NOT being able to actually find this business location, address, or phone number. I do not want to be SCAMMED and there is NO TRANSPARENCY to this company.Light In The Box
Date: 06/10/2024
Dear customer,
Thank you for your message.
You can easily contact our customer service via APP: Account>Help ********************************** for My Order> choose order# and click>View details.
If you still have problem in contacting us, you may send email to ********************************** with your order number and we will make sure your issue is resolved quickly.
Regards,
*****
LightInTheBoxReview fromcheryl c
Date: 06/06/2024
1 starThey do not want me to return item and gave me a crazy explanation. here is what I copied from the email."Greetings! This is ****** from lightinthebox.com **************** Team, I will follow up on this case, hope the reply finds you well.We are truly sorry to hear that the item you received did not meet your expectations, and your desire to return the product.However, as your order was made after payment confirmation based on the size, color, and style you selected. It was not sourced from our stock inventory. Consequently, we regret to inform you that returns for personal reasons (such as dislike / no longer needed / wrong purchase) cannot be accommodated.Kindly refer to our return policy via here: return policy Even though it can't be returned, we'd like to provide a REWARD for your future purchase, which is 30% of this item's price. Kindly let us know if you are willing to accept it.NOTE: The reward is like a coupon, which you could use for the next shopping within 2 months, if the new item price is over twice the value of the reward, and the item does not belong to electronics and flash sale items, it will be deducted automatically when you pay the new order.Thanks in advance for your understanding in this matter, and look forward to your reply."this explanation is not acceptableand it really does not make any sense.Light In The Box
Date: 06/10/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer Service
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