Business Profile
Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 664 Customer Reviews
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Review fromTommy G
Date: 08/01/2024
1 starThey sent me two dresses in the place of ones I ordered and ripped me off!Light In The Box
Date: 08/05/2024
Dear *****,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
Can you please confirm if this is regarding the item number: 8934867
item link: **********************************************************
If not, please suggest the item number or the order number that you are referring to, so that we can check and assist you further.
Sincerely,
*****
Customer Service ********************Review fromElizabeth N
Date: 07/28/2024
1 starLightinthebox makes it impossible to return an order for refund. Ridiculous run-around! ****** was not as stated, and size was larger than anticipated.Light In The Box
Date: 07/30/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromGREGG S
Date: 07/25/2024
1 starSo I ordered 3 pairs of shorts and 2 shirts, all which do not fit properly. No big deal, so I went on line and started the return process. This is where the company FAILS horribly. First they send an email offering a 30% discount instead of returning!! THEY DON'T FIT!! Why would I take a discount on something that can't be worn? Then they asked for pictures of the products issues? So you want me to model the clothes and take pictures?? I promptly replied that the issue was they DO NOT FIT. Then I get another email stating they wanted me to measure the items and compare that to what is listed on their website and send that back..WTF... At this point I am assuming they won't take the items back and that I am out $60! I will fight this with my credit card company next. STAY AWAY unless you KNOW there is no chance you will need to return the items as this seems impossible.Light In The Box
Date: 07/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromLou W
Date: 07/23/2024
1 starI ordered two dress shirts in XL. Both were small, not XL, despite being labeled as XL.Customer service was not helpful. I was refused a return label and the return charges to ***** were exorbitant. In short, Lightinthebox accepts orders, does not fill them accurately, refuses all reasonable attempts at problem resolution, keeps your money and sticks you with useless merchandise.They simply are not reputable.***Light In The Box
Date: 07/25/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromChristine L
Date: 07/23/2024
1 starI ordered a medium sized dress based on their size chart. The dress they sent had a bust that measured 29" (which is the size of a training bra). Right now they are arguing about providing a refund. Worst customer service I ever encountered.Light In The Box
Date: 07/25/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromRagan F
Date: 07/18/2024
1 starHorrible experience. I ordered a plant pot which came severely damaged in April 2024, requested a refund and still have not received my refund and it is now July 2024.Light In The Box
Date: 07/22/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromReddie D
Date: 07/15/2024
1 starBuyer Beware: They sent me the wrong outfit, refuses to take back, unless I pay shipping. back to *****. This is coming from the so call supervisor. Wish I had checked the reviews before I ordered.Light In The Box
Date: 07/16/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromJuneva R
Date: 07/14/2024
1 starOrdered 2 pantsuits-rather pricey-.Ordered from the Size Chart on their Website.Came in-CHEAP LOOKING- WRINKLED-WAY TOO SMALL-UNSATISFACTORY TOTALLY ASKED FOR A REFUND-EMAIL CAME BACK FROM LIGHT IN THE BOX THAT """""THIS IS A MADE TO ORDER -ORDER AND WE CAN ONLY GIVE YOU 30% BACK!I SENT EMAILS BACK AND FORTH AND------NOT UNTIL I TOLD THEM I WAS GOING TO REPORT THEM TO THE CONSUMER PROTECTION AGENCY AND BETTER BUSINESS BUREAU DID I GET A VERY QUICK RESPONSE SAYING I WAS GETTING ALL OF MY MONEY BACK AND IT WILL BE EXPEDITED. ------------------SUDDENLY, THE RETURN PROCESS WAS NORMAL.I AM AWAITING MY FULL RETURN REFUND.PLEASE!!!!! BE VERY AWARE OF THIS OUT OF THE COUNTRY BUSINESS! TOTAL SCAMMERS!SAME THING HAPPENED TO MY COUSIN AND SHE ACTUALLY LOST HER MONEY!!!!!!!!!!!THE US SHOULD NOT BE DOING BUSINESS WITH LIGHT IN THE BOX!!!!!!!!!!!!!!!!!!PUBLIC! BE AWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YOU WILL HAVE TO FITHT FOR YOUR MONEY OR NOT GET ANYTHING BACK AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Light In The Box
Date: 07/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromR. M.
Date: 07/12/2024
1 starI paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.Light In The Box
Date: 07/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDavid S
Date: 07/09/2024
1 starThis is a scoundrel business. I saw their shirts online, nice looking and reasonable priced. I ordered 2 men's button down collar short sleeve dress shirts, I chose XXL as a safer bet for me, I am 5'10" and weight 220, I can usually wear XL or XXL. The shirts came. They are ridiculous, the space between the front button and button hole was at least 2 inches apart! When I tried to get a refund they started their scam, told me I could keep the shirts (why would I??) and for another $40 I could order 2 more. When I pressed on they gave me this ridiculous address to ask for a refund.4. Return Address Name: *********************** Address: ****************************************************************************************************************************** **************************** ***** ***************: ******** Country: ***** Postal Code: ****** you tell me how likely is it I ever hear from these thieves again. These are bandits. Do something.Light In The Box
Date: 07/11/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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