Business Profile
Online Retailer
Light In The BoxHeadquarters
Reviews
This profile includes reviews for Light In The Box's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 664 Customer Reviews
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Review fromRich S.
Date: 06/05/2024
1 starThey sent utter garbage, NOTHING LIKE THE ***** and then tell you that you have to ship it back to ***** for a refund. Attached ar eimages of the item on webiste and what we got SCAM- RIP OFF and then they make it ***** imposslbe to get refund They shipped 2 months late and too late to dispute on CC and then it is nothing like we ordered. NOT EVEN CLOSE to what we ordered, much inferiro, missing parts, disaster of a company like every other review here seems to indicate, seems like their business practice is ot scam and rip off customers with crappy products. BUYER BEWARE and watch out and read every rule, fine print I WANT THE $ 50 REFUND OR EXACTLY WHAT WAS ORDERED, AS OTHERWISE, YOU ARE A DECEPTIVE, SCAM COMPANY WHO ONLY WANTS MONEY BUT NOT TO DO THE RIGHT THING, DISGRACEFUL AND IMPOSSIBLE TO GET SOMEONE WHO CAN HELP JUST STOCK ANSWERS ANS $ 5 OFF NEEXT ORDER, HA!!!!!Light In The Box
Date: 06/07/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromPaul W
Date: 05/27/2024
1 starThey sent utter garbage and then tell you that you have to ship it back to ***** for a refund. I ordered linen shirts and got cheap polyester rags.Light In The Box
Date: 05/29/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
*****
Customer ServiceReview fromElba P
Date: 05/26/2024
1 starI ordered a number of products and they were all the wrong sizes. I was told that the items could not be returned because they had been tailored made for me. The only choices I selected were "Large" on all the items. I tried on the dresses and repacked them according to their instructions. I also took pictures of the items, also per their instructions. On two of the dresses you can see "M" for medium right on the packages. It looks like I am out 450.00.To make the matter worse, there is no place to leave a review on their site STAY AWAY FROM THIS BUSINESS!!!Light In The Box
Date: 05/28/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromDeb B
Date: 05/21/2024
1 starDo not buy anything from Light in the Box! Their product info is sketchy and incomplete and the quality is very poor. It will always take forever to arrive. If you want to return it, there is slim to no chance of receiving a refund.Light In The Box
Date: 05/27/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromSakina C
Date: 05/21/2024
1 starI purchased some light fixtures from them. They sent the wrong ones and now giving me the run around with the returns. I regret buying from them as it was a big amount. I will never shop with them again. I am still waiting for their instruction as to where I need to send the lights back.Light In The Box
Date: 05/27/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromChar R
Date: 05/20/2024
1 starRUN don't walk. Just waisted $165 on a dress that was women's xl (mother of the bride) and it came so small it barely fits my leg. I'm a typical medium. They will not give my money back because they are "made to order". Really? They are a catalog online and these are items you pick in sizes. Another one of those scams. Like the dress is the cheapest material possible.. RidiculousLight In The Box
Date: 05/22/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromMichael R
Date: 05/15/2024
1 starBuyer beware. Not a reputable company. Purchased a shirt online. It is NOT as described, not the linen material its advertised as. Not only wrong material but quality is terrible and the medium I ordered fits like a large. Return procedure is ridiculous. Product shipped to me from **, they want me to return to *****! Not even worth it, Im going to donate it to the *************** Would not recommend them to anyone I know who I want to stay friends with.Light In The Box
Date: 05/17/2024
Dear *******,
This is *****, supervisor of customer service, ********************.
Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
Considering your particular situation, we'd like to offer you a special solution:
A refund of USD ***** and you do not need to return the product to us.
Hoping this solution will make you happier. Again, we give you our apologies for any inconvenience caused by this. Hoping you can forget this unhappy experience and we can gain your trust back. We will make our service better in the future.
Would you be willing to update your review on Consumer Affairs based on the service and resolution I provide, to reflect your most recent experiences working with us? Your reviews are very important to us, and we want to make sure that your review reflects your current feelings.
Please inform us your decision and look forward to your reply. Have a nice day.
Sincerely
*****
Customer Service.Review fromHayk A
Date: 05/13/2024
1 starFraud scam artists. clothing is expensive and cheap and doesn't fit and isn't even what they advertise. these type of sites need to be banned or fined. They also making the returning process a hassle.Light In The Box
Date: 05/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromVi B
Date: 05/13/2024
1 starVery likely a scam to distribute malware, steal data, etc. Ordered one item from the website and what I received was very different from what was pictured. You cannot do anything to return items until you create an account and then if you click on the customer service link, it will urge you to download the app. There is NO way to access **************** unless you download their app. If you happen to return within 24hrs of receiving your item, you will have the option to confirm that you received the item online and you can initiate a return from there. This will create a ticket but you cannot access that ticket unless you, again, create an account or download an app. then they will run you through the sketchiest return process where they will require you to upload pictures of the item and send them the receipt for the shipping back and say they will reimburse you. It will likely not happen because you will have no way to contact them unless you create an account or download an app.Light In The Box
Date: 05/15/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************Review fromLois H
Date: 05/08/2024
1 starA wreck of a business. I ordered a number of items which appear to have no quality control done at any level, not at the manufacturing level, nor at the selling/packaging. An XL sweater had larger sleeves than the **** The *** skirt was an American medium. My request to return got me this response: Shipping returns would be so expensive for you. We can offer you a $35 refund (on my $285 order). Disgusted that this place gets cash back from ANY AMERICAN rewards company and any American business at all. There needs to be some control over their internet advertisement. I have photos of the 2 items I mentioned and I could take more but why waste more time. And I don't want to hear any response they have. They are a scam; check out their "How do I make a return" page and see if you can actually follow their directions.Can BBB not lobby any action on this?Light In The Box
Date: 05/10/2024
Dear customer,
This is *****, supervisor of customer service, ********************.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # ********* for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
*****
Customer Service ********************
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