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Business Profile

Patio Enclosures

Great Day Improvements, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Reviews

This profile includes reviews for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Great Day Improvements, LLC has 47 locations, listed below.

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    Customer Review Ratings

    4.11

    Average of 545 Customer Reviews

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    Review Details

    • Lisa M

      Date: 05/22/2024

      I love my new screened in enclosure that was just finished a few weeks ago. From the start the sales person told us the timeline of how long it would take to build. After the permit was issued, the concrete company came out to pour the extra concrete for the footers. There was a glitch between the contractor and Great Day and the wrong pour was done. They got it fixed pretty quick without me having to push hard and I was grateful for that. The install only took two days and they finished before the deadline. I really happy with the finished product.

      Great Day Improvements, LLC

      Date: 05/28/2024

      Thank you so much for sharing your experience! Were delighted to hear that you love your new enclosure. We appreciate your patience and understanding during the glitch and are thrilled that we could resolve it quickly. We always strive to ensure a smooth experience for our customers, and it's wonderful to hear that we met your expectations. Enjoy your new space!-The Great Day Improvements Team

    • John T

      Date: 05/15/2024

      This was truly a quality product and the sales **** ************************ was also great. He was knowledgeable of his product, honest and fair with his quote. We received other quotes that were more BS and aggressive sales pitches which are a total turn off for us. When we are ready we will definitely call *****!

      Great Day Improvements, LLC

      Date: 05/16/2024

      Thank you for your wonderful review! We're delighted to hear that you were impressed with our product and that ***** provided you with such excellent service. It's great to know that his knowledge, honesty, and fairness stood out to you. We understand how important it is to have a straightforward and pleasant sales experience. We look forward to assisting you when you're ready.- The Great Day Improvements Team

    • James M

      Date: 05/13/2024

      ******* (in the ****** office of Patio Enclosures) was very responsive to my request for replacement parts. I appreciate her prompt action to ensure I was satisfied.*******************

      Great Day Improvements, LLC

      Date: 05/14/2024

      Thank you for this stellar review for *******! We are thrilled to hear she is out there providing top notch service to our valued customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you! - The Great Day Improvements Team

    • Larry P

      Date: 05/08/2024

      Just picked up 6 new screen door latches for those that had become loose and would not latch/unlatch the screens properly. Our room is over 30 years old. We were PLEASED that there was no charge for these new latches. Very courteous and helpful staff. Thank you for your service.

      Great Day Improvements, LLC

      Date: 05/09/2024

      We strive to provide exceptional service to all our customers, and it means a lot to us when we receive such encouraging feedback. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you! - The Great Day Improvements Team

    • Michael G

      Date: 05/02/2024

      If I could give zero stars, I would. ************************* in *******, ** was our sales representative and he came out to our home in September of 2023. He went through the various options of a patio enclosure with my wife and I, which was fine. Towards the end of our meeting, he highly recommended a local contractor, since we were looking to turn our patio into an additional living space prior to closing it in. In other words, we needed drywall installation, additional electrical outlets and lighting installed. He said that this is the only contractor he ever recommends to his clients, as they are reliable and do great work. We ultimately decided to move forward with not only **** and Great Day, but also the contractor that came highly recommended. Everything started off great, the contractor and his team began their work. As he was working on our patio/sun room, we asked him about doing additional work in our home. He was happy to accommodate and this is when things started to take a turn for the worse. When it was time for the patio enclosure to be installed, the installation team Great Day Improvements sent out began to make recommendations outside of the original scope of work. They ended up having to disassemble the entire enclosure and reinstall which took an additional 2 months to complete. We were planning on hosting Thanksgiving Dinner in this room and it wasn't done until a month later. To pour more salt on the wound, the highly recommended contractor never finished the interior work on our patio and went out of business. The money we paid in advance for materials, gone. We started this job in September of 2023 and it is still incomplete! It's not even enjoyable for us to walk into the room which is disheartening to say the least. We put a lot of faith and resources into the remodel of this room and now we're out approximately $20k which doesn't even include the cost of the patio enclosure! We feel like we were scammed.

      Great Day Improvements, LLC

      Date: 05/16/2024

      Thank you for taking the time to share your experience. We deeply apologize for the inconvenience and frustration you've faced. It's disheartening to hear about the challenges you encountered with both the contractor and our installation team. This is not the level of service we strive to provide, and we understand the significant impact this has had on your home and plans. Our priority is to address the issues you've raised and find a resolution that meets your expectations. We apologize for the delays and the complications with the contractor **** recommended. While we aim to refer reliable contractors, it's clear that this situation did not meet those standards. Our records indicate that our Regional Manager and Installation Supervisor are coming to your home to assess what we need to do to finish/fix any outstanding issues. Thank you for bringing this to our attention, and we appreciate your understanding. -The Great Day Improvements Team

    • Jeffrey R

      Date: 05/01/2024

      Terrible communication on up date on project. First they stated could work around existing structure. After signed contract, came back with measurements and said had to remove beams and cement blocks that hold up roof over patio. E mailed several sales rep. ********************** (*****) *********************************** (***********). They still have not given me an update on project since signed contract on 03/15/24. This is now 05/01/24. They have not given me a response as to whether they can perform the job without removing beams/concrete blocks holding up beam that ultimately holds up our roof over porch. I cannot proceed with the project unless they find a way to work around existing structure or beams. I am financed through greenSky. I will cancel credit to patio enclosures unless find a way to work the project without replacement of beams/blocks holding up roof. If for some reason cannot get resolved through communication or lack of from patio enclosures, and cannot get out of contract due to inability to work around the existing structure, I will seek legal counsel

      Great Day Improvements, LLC

      Date: 05/03/2024

      We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate ********* spoke with you on the status of your project. We are also working on getting the cost breakdown to you that was requested. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you. -The Great Day Improvements Team

    • Josha G

      Date: 04/30/2024

      The work they did initially was good. However, the initial sales pitch indicated that if you needed more work done or needed to change anything in the future that they would be available. I had a porch installed last April and spent a good amount of money with them. Now, I need them to change out a door on their install (not even asking for it for free) and I literally cant get a phone call or email from their service department. I have been calling for 2 weeks now. If you call or email and you want to start a new project they will talk to you immediately but it seems that if you need warranty work or them to follow up it wont happen. It resorts posting negative reviews everywhere for them to respond. The customer service has been atrocious.

      Great Day Improvements, LLC

      Date: 05/16/2024

      We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide, and we understand how important it is to address your needs promptly. According to our records our Field Supervisor has been to your home to assess what needs repaired. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.-The Great Day Improvements Team

    • Robin S

      Date: 04/28/2024

      Unbelievably, magnificent work done by the installer ****. He went above and beyond with his excellent craftsmanship from beginning to end..Our design consultant **** was very professional and educated on the information we needed to get our sunroom completed. He was a pleasure to work with. *******, the Operational Administrator, was very pleasant and informative at every step and was always available to answer questions we had. This team in upstate NY all went above and beyond to meet our needs! We absolutely love everything about our sunroom! 10+ Stars!

      Great Day Improvements, LLC

      Date: 04/29/2024

      Thank you for taking the time to share your wonderful review with us! We are absolutely thrilled to learn that our team not only met but exceeded your expectations, providing an exceptional experience for you and your home. We strive to deliver outstanding service, and it's incredibly rewarding to hear that our efforts have made a positive impact on your experience. Your satisfaction is our priority, and we are grateful for the opportunity to be a part of your home. -The Great Day Improvements Team

    • Deborah L

      Date: 04/26/2024

      Slow, slow, slow. Paid end of August 2023 with project not completed until end of April 2024. Would not commit to a project timeframe until pressured and didnt meet timeframe. Excuses that shouldnt have been given to a customer. Just fix the situation and make it happen! Lack of communication on progress and even hung up on me when I was disgusted. Upset customers deserve compassionate care and understanding. Subcontractors did fine; but Great Day Improvement in ******* on behalf of Patio Enclosures should have a complete turnover. Would NEVER recommend!

      Great Day Improvements, LLC

      Date: 04/30/2024

      We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate you were issued a credit for your inconveniences. Thank you for reaching out, we use every review as a way to improve our customer experience. -The Great Day Improvements  Team

    • Dan L

      Date: 04/25/2024

      Company provided our rear porch roof, excellent. When decided to enclose front porch, used again. They measured, material and windows arrived, fit perfect. Had ask for same crew that installed roof, company provided, another excellent project. Would highly recommend.

      Great Day Improvements, LLC

      Date: 04/26/2024

      Thank you immensely for sharing your experience with us! We are overjoyed to learn about your satisfaction with our team and the positive experience they delivered. Your feedback means a great deal to us, and we are honored to have earned your business once again!- The Great Day Improvements Team

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