Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Great Day Improvements

  268 Dunksferry Rd Bensalem, PA 19020-6540

• 

  Great Day Improvements, LLC

  530 Hayden Station Rd Ste E Windsor, CT 06095-1337

• 

  Great Day Improvement

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

• 

  Great Day Improvements, LLC

  10520 Lakeridge Pkwy Ste D Ashland, VA 23005-8140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed contract with Patio Enclosures (** ******* Salesman) on 4/11/2025. He made promises that once they started we would have it done within a couple of weeks. In good faith we paid them the first $40,000 before they did anything besides measure on site. Subcontractor came out and Dug the holes for the deck. Two weeks later I called their Toledo office to see what was happening with the inspection, and Nicole said. Next day I went to the courthouse to check on it and they said it was approved over a week ago. Several other items like that happened. A phone call came in today and they want the rest of the money. I told the lady that I am happy to pay it when they finish their work. I already paid them $60,000 (remaining is $6,000+.

  Business Response

  Date: 11/07/2025

  Our records show the electrical work was completed on 8/29, and as of 10/3, the room was confirmed complete. Our Operations Supervisor attempted follow-up on 10/31 but was unable to reach you. At this time, our documentation does not indicate any outstanding work remaining. Please return his call to discuss your concerns. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of this year, we had Patio Enclosures, Inc. enclose our porch with windows costing us more than $18,000. Several weeks prior to that we welcomed their sales representative, Mr. **** ********, into our home for a sales presentation. As part of the presentation, he told my wife and I that if we referred anyone to Patio Enclosures, we would receive a $200 referral incentive and if that same customer purchased windows we would receive an additional $200 incentive. This incentive is also part of their sales documents (see attached). Shortly after our presentation we referred our friends who live in North Carolina to Patio Enclosures. They subsequently had a sales presentation at their home and also purchased windows from Patio Enclosures. Our neighbors assured me that when they had their initial sales presentation, they gave the sales representative my name and contact information. I also asked our salesman, Mr. ******** to make sure that our name was on our neighbor’s order so that we would receive the $400 referral incentive, which he said he did and confirmed with me by phone. Our neighbors had their windows installed in August. Since that time, I have twice inquired with Mr. ******** about the status of our payment. He has told us on both occasions that he sent in the “referral request” to the main office. As of the date of this letter, we have not received any payment. Here is some additional information:
  Our Sales Person: Mr. **** ********, Mobile ************, Main ************ & ************** Our Friends in North Carolina: *** and ***** *****, ***** **** *** ********** **** ***** ************** I am asking you to assist me in resolving this matter as soon as possible. It isn’t right that this company uses this incentive in their sales presentation to their prospective customers but does not follow through and make payment of the incentive as promised.

  Business Response

  Date: 11/07/2025

  The referral form we received only included a name, and the Design Consultant listed is no longer with the company. We were unable to locate you in the Charlotte, NC branch. After further investigation our records show you are a customer from the Albany, NY branch. We have mailed a check out and please be on the look out for it. We sincerely apologize for the delay. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from Great Day Improvements LLC (Patio Enclosures, Austin TX) pressured a homeowner into prepaying for a patio enclosure after assuring that HOA approval would “not be a problem.” The homeowner repeatedly requested to wait for written HOA approval before paying but was told payment was required to “start the project.”
  
  The HOA denied the project multiple times, making construction impossible. Under Section 11.1 of the signed contract (“Permit/Variance Process”), if a building permit or variance cannot be obtained, the agreement becomes null and void and the contractor must refund all deposit monies, less only documented costs to obtain approval. Despite this, the company refused to issue a full refund and claimed entitlement to keep 50 percent of the payment for “materials, logistics, and administrative costs.” When asked for documentation, the company admitted no itemized records exist and said the amount was withheld “in good faith.”
  
  Management later demanded the homeowner sign a broad legal release before issuing even a partial refund and offered to deliver unused materials that have no value or purpose. Corporate headquarters in Macedonia, OH reaffirmed this same position in writing to the Texas Attorney General after receiving the homeowner’s complaint.
  
  This conduct shows misrepresentation of the contract terms, unfair pressure to prepay, and refusal to provide documentation or honor refund obligations. The homeowner seeks a fair resolution—refund of the balance paid less any legitimate, verifiable administrative cost—and urges BBB to record this as evidence of deceptive and unethical business practices.

  Business Response

  Date: 10/30/2025

  We have previously addressed this complaint with the Texas Attorney General. Please be advised that Patio Enclosures/Great Day Improvements has
  previously provided a detailed explanation of this matter in a formal letter to
  the customer. For your reference, we have attached a copy of that letter to
  this correspondence. Additionally, we have included a copy of the
  settlement agreement that was presented to the customer as part of our efforts
  to resolve this issue amicably.
  Our position remains consistent with the
  explanation outlined in the attached letter. Patio Enclosures/Great Day Improvements believes that
  everything was disclosed appropriately and in accordance with the terms of our
  agreement with the customer. We appreciate the opportunity to address this
  matter and remain committed to transparent and fair business practices. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them around July 11, 2025 told me it would be around 2 weeks before they could fix it next time I called lady told me she sent information to her supervisor and i waited now i have a man called ******* and he said he is working on getting someone to fix it. That is 3 months later and I am still waiting I keep getting the run around

  Business Response

  Date: 10/31/2025

  We regret the extended delay in addressing your service request. Unfortunately, we’ve been experiencing significant scheduling constraints due to a temporary staff shortage, which has affected response times across several projects.
  We understand how frustrating it is to wait this long for a resolution, especially after multiple follow-ups. Your project remains on our priority list, and our team—including *******—continues to work toward securing the appropriate personnel to complete your service as soon as possible. We truly appreciate your patience as we work through these operational challenges, and we remain committed to ensuring the issue is resolved to your satisfaction. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/11/2025

  [BBB TRANSCRIPTION VIA MAIL 11/11/2025]

  This letter is in reposnse to your letter I recieved on Novemeber 6, 2025 I am not 100 percent satisfied with the reply form Great Day Improvements LLC.   One this is why the lady I talked to the first time say they had a guy that fixed 6 things about a week before and it would be about two weeks before he could come fix to fix my roof.   Then the next time I called her, she said she sent my request to her supervisor.   Another thing all through the summer patio enclosure had an ad on tv in a span of 2 to 2 1/2 hour time frame around 3 to 4 times. So I think that they probably had people working on installing patios in the ******** area that they could have had one of their workers come to repair my ****. That is why I am not satisfied with their response. 

       I Thank you for your help.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/21/25, I went under contract with Patio Enclosures to install a custom made 6X16X12 with an 8' high wall ALLVIEW ELITE Sunroom with insulated glass. Order and deposit of $28,663.27 was placed on 2/21/25. Another payment of $28.663.27 was made on 7/28/25 when the custom build of enclosure was to begin (not at my property, at their plant).The signed contract notes: "Work to start approximately 20 to 22 weeks from the date of this contract and to be completed approximately 2 to 4 weeks after commencement if not delayed by building permit, delivery of materials, weather, strikes, fires, or other conditions beyond Seller's control. "No work has begun, I have asked repeatedly for a refund. I have to follow up with them to obtain any sort of status. Failures along the way: did not know what requirements were needed to build in my community even though they stated they had several current builds, several rejects of their CADS and repeatedly ignorning what was being asked to have done, went to wrong town for permit, several weeks later after submitting to correct town - sent back for my signature, several weeks later, sent back to have my signature notarized, don't have an electrician, the electrician is not licensed to do business in **************, waiting for electrician to obtain his business license. There are many other things including having to pay my HOA three times ($525) to keep the approval open because they are only good for 90 days. I am looking to have the job completed before the end of this month or I would like a full refund.

  Business Response

  Date: 10/30/2025

  We sincerely apologize for your experience not being what we would hope for. Work has not commenced due to delays with the building permit. Initially, there were challenges regarding compliance with electrical licensing in **************. This issue has since been resolved, and the permit process is moving forward. The contract explicitly notes that project timelines are contingent upon permitting, delivery of materials, weather, and other conditions beyond the Sellers control. We remain committed to completing the project promptly upon receipt of permit approval and continue to communicate updates to the customer. Our goal is to begin installation immediately once the permit is finalized. We appreciate the your patience and remain available to ensure the project is completed in accordance with the contract. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are now actively working to remidate the issue and I am hopefully they will resolve all by mid-month.

   

  Thank you,

  ****** **********

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the sales pitch, we were told we would have a dedicated crew that would not be pulled away from another job or our job (this is important to point out). Installation began on 5/26. The crew arrived, assessed the project, and got to work— it quickly became apparent they were rushing. One member mentioned they had another job scheduled the next day and needed to wrap ours up quickly. While they didn’t finish day one, they returned the next day around 11 a.m. We understand the weather caused delays, and we would have gladly rescheduled if that had been offered. Unfortunately, the quality of the work reflected the rushed pace. On the 2nd day, only one/two crew members continued working while others relaxed on our patio furniture. The final result shows poor craftsmanship: several areas were not properly sealed, leading to water pooling inside the enclosure after every storm. The siding is wavy and uneven, and the caulking was done so poorly that it’s already pulling away from the house. Damage to our original structure, patio furniture and landscaping was also done. We also cleaned up a bags worth of nails/screws in/outside the enclosure. With children and pets, this was a hazard that should have been cleaned by the crew. A technician came on 5/18 acknowledged these issues (even said this is definitely not the best work they have ever done) and did his best to repair the leaking window and broken lock (which is still not fixed). He pointed out that the inside was not sealed around the room on the inside and added it to his list of repairs to do. A prior visit was needed to address a hole in the screen door and holes left near the house at the bottom which were noticed right after installation.
  We have had two visits by a field supervisor (6/4, 6/18) and Installation Management (6/25), one installation call for a date that did not work. I left a VM on 10/14 and have not received a call back. It is now, October 19th, and the installation has not been completed.

  Business Response

  Date: 10/29/2025

  Thank you for outlining your experience in such detail. We understand the frustration this situation has caused and recognize your concerns regarding the workmanship and follow-up. Our Installation Supervisor will be reaching out directly to review the items noted and ensure the remaining issues are addressed to your satisfaction. We appreciate your continued patience as we work toward resolution.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to install a new window and convert a picture window to a sliding glass door. The installers came on June 30 to install both. The measuring guy that came in April had measured the size of the window incorrectly. The installer assured me he could make it work. He did install the window but it was dented and dirty. Installer was told by his manager to not clean the window at all. They did not install the sliding door that day as they told me they could not do the eletrical work even though sales agent assured me they could. So I had to find an electrician, schedule, pay for that and then have Stanek come back to install the sliding door. This also pushed back the date for my concrete patio being installed. The install manager came out to inspect the window as it was installed with dented parts. Stanek has no called, no showed twice on me, showed up a whole week early with no call/no notice to install the door. The door was installed with a faulty lock and the trim was not completed as it was also measured incorrectly. A different installer came out today to finish the trim around the new door and to fix the window. They only sent him with one screen that was bent and the wrong size and didn't send the bottom piece of trim. So the job is still not completed 3 1/2 months later. No manager will call me back and my sales guy has also not called when he said he would. He has also not responded to my texts today about this job still not being done. The screens have to be ordered so no one is able to tell me when this will all be completed. The lack of communication and sense of completion is non-existent.

  Business Response

  Date: 10/24/2025

  Thank you for bringing this to our attention. We apologize for the inconvenience and the delays you’ve experienced throughout your project. Our records show that our team visited your property on October 15 to assess the remaining items needing attention. Ron, our Installation Supervisor, will be contacting you today to review the details and coordinate with the installer on a confirmed return date to complete the remaining work. We appreciate your patience as we work to resolve this matter and ensure your project is finished properly. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/24/2025

   I am rejecting this response because: no one called me today like you said they would. This makes the fourth time you calling have no called or no showed. Yes, an installer came on 10/15 but he was missing a piece of trim and was only given 1 screen instead of 2. The one screen was so poorly made the installer refused to install it. So once again this project is not completed and I have not been given a date of when it will be. Next week will be the start of month 5 of this project not being done. No one reaches out and poor quality continues to be the standard of the products you send. It’s shameful how this company is run and how you deal with customers. 
  
  
  
  

  Business Response

  Date: 11/04/2025

  We sincerely apologize for the repeated delays and lack of communication. Extra materials have been ordered and are scheduled for delivery on 11/11. Once they arrive, we will coordinate a service appointment and reach out promptly with a tentative date to complete your project. We understand your frustration and are committed to resolving this matter properly. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 11/06/2025

   I am rejecting this response because: I don’t trust that this project is going to be finished anytime soon. It was supposed to be a 1 day project with your company doing the electrical work. Nothing has happened like it was supposed to, I’ve asked multiple times to speak with a manager, I’ve emailed the company asking for a response in 10 days for the breach of contract, and nothing. All I get is empty words, poor quality of products, and ignored. I hope the project is completed this month. I am still asking for 50% of my money spent to be returned to me. 

   

  
  

  Business Response

  Date: 11/14/2025

  The outstanding service visit is scheduled for next week. Delays in obtaining replacement parts are due to manufacturing timelines outside of our control, which have been communicated multiple times. Our installation supervisor, Ron, has maintained direct communication regarding the project status. Additionally, a $500 goodwill adjustment has been provided. We are actively working to resolve all remaining items and ensure the project is completed to the customer’s satisfaction. Thank you.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/2025 we signed a contract to have our screened in porch turned into a 4 season room. On Feb 28th we decided to purchase the Amana Unit for heat and cooling that was given to us as a option. This was not apart of the financing, this was to be paid out of pocket The Amana Unit cost $4546.50. We paid that amount out of pocket and it would be ordered as the project progressed. As time went on it seem to take slower and slower to get things done. We would not have anyone there weeks at a time. After several phone calls and texts messages that went unheard, we were finally told that some of the parts were back ordered. There were a couple incidents were the wrong parts were ordered and we need to wait for that. As the room started to get closed in we decided that we no long thought we needed the Amana unit. That was 3 months ago. They took the Amana unit and I told them I wanted a refund and when the job was done they could request the last amount from our funding. They have tried to tie that credit to out last payment, which I told them no, that was not apart of the funding. They finally sent me an email that they would refund that separate and when the job was done they would request that last amount. That was on August 21. They will not return our calls or messages. We still do not have 4 screen handles, need caulking finished and we have since then found a leak in the sliding door. In the mist of this, they changed our location from ******* to the ********* location. We have had the project Manager involved and also the district Manager involved. I don't understand how they are still in business. We would like our refund and the room finished before winter. I have too many documents to upload but they know they have not finished the job and that we need the refund. I can forward emails with documents when or if needed.

  Business Response

  Date: 10/24/2025

  Thank you for providing all the details. We apologize for the frustration and delays youve experienced. Our team is actively working to resolve these issues. ***** has been coordinating with Anu about your refund for the Amana Unit. We have two of the handles and are arranging for our service technician to install, with confirmation coming today. We will also be reaching out directly to review the remaining items, including the caulking and the leak in the sliding door, and to outline the next steps to fully complete your project. We appreciate your patience as we work to finish everything properly before winter.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3-season sunroom in July 2024. They installed in January 2025; however, I have had two leaks. The first one they fixed after significant effort to get them to do so. I now have ANOTHER leak, I have told them where it is, and they are not responding to my calls for customer support. I keep being told they'll send someone out, only for nothing to happen.
  I only want the leak fixed.

  Business Response

  Date: 10/10/2025

  Thank you for bringing this to our attention. We understand your frustration and want to ensure the leak in your lanai glass wall is properly resolved. Our area installation manager has reached out to coordinate a visit from the installer to address the issue. We appreciate your patience as we work to complete the necessary repairs.

  - The Great Day improvements Team

  Customer Answer

  Date: 10/11/2025

  I am confused and frustrated because I have heard that response many times and have the email receipts.  I have also spoken to *****, as well as his assistant, ******, from the Ohio office via conversation and voice mails, only to have zero follow up.  They have been saying this for months now without any follow thru.  

   

  Customer Answer

  Date: 10/11/2025

  Please help me navigate the case.  If I "close the case" by accepting, they will continue to kick the can, so to speak. 

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. One of the screens is damaged and has a small hole.
  2. Several screws used are mismatched and should be replaced for consistency.
  3. A section where the house meets the sunroom was left uncaulked. Although we later had this area sealed by a separate contractor working on another project, that contractor also noticed additional uncaulked areas on the frame during a quick visual inspection. This raises concerns about the overall quality of the original work.
  4. A major concern remains with the beam above the area where a leak had occurred. The underside of the beam still feels damp, and a small amount of water continues to come through.
  5. When we spoke with ********* from the company, she stated that the contractor originally assigned by Great Day Improvements (Patio Enclosures) “has to be the one to complete the job.” We strongly disagree with this approach. If that contractor has already failed to complete the work to an acceptable standard, we question why he would continue to be assigned. We contracted with Great Day Improvements (Patio Enclosures)—not with the contractor directly—because we expected the company to stand behind the quality and accountability of the work. If the company cannot ensure professional standards regardless of which contractor is assigned, it undermines the value of hiring Great Day Improvements in the first place.
  6. Despite multiple attempts to communicate with Great Day Improvements (Patio Enclosures), we did not receive a return call as promised. Instead, we received a letter threatening to send our account to collections. We sent a "contract dispute" email on August 18th back to Great Day Improvements (Patio Enclosures).
  7. The letter also misstated the amount owed. The correct balance should be $7,285, not $9,265 as shown in the letter.
  
  We are disputing the remaining balance of $7,285, as we do not believe it is appropriate to pay for work that was left incomplete, performed poorly, and failed to meet professional standards.

  Business Response

  Date: 10/03/2025

  Thank you for outlining your concerns in detail. We have reviewed them along with the signed Certificate of Satisfaction previously provided, which is attached for reference. The items you raised have already been addressed with you and scheduled for correction, including replacement of the damaged screen, replacement of mismatched screws for consistency, completion of caulking where needed, and inspection of the beam and surrounding areas to verify no remaining leaks. Per your request, a different installer, ******, has been assigned and is scheduled to return next week, which Linda has confirmed with you. We understand your concerns regarding prior communication and the initial handling of the project, and we are committed to completing the outstanding punch list items to company standards. 

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/09/2025

  Thank you for the update.
  
  While we appreciate that Great Day Improvements has recently sent a new installer, ******, to address minor issues such as the damaged screen, mismatched screws, and incomplete caulking, we do not yet consider this matter resolved.
  
  The primary issue - water leakage - has not yet been confirmed as fixed. The leak typically appears several days or weeks after significant rain, so additional time is needed to determine whether the problem has truly been resolved.
  
  We also want to clarify that the “Certificate of Satisfaction” the company references was signed immediately after initial construction, before we had any opportunity to verify whether leaks existed, and under circumstances that felt pressured. At the time, the installer asked me to sign the form and simultaneously directed me to post a five-star Google review while standing in my home. I signed and submitted the review under pressure.
  
  We appreciate that the company has now reassigned a new installer and taken steps toward resolution. However, we will not consider the matter fully resolved until the leak has been confirmed to be permanently corrected.
  
  We respectfully request that the BBB case remain open until we can verify that the leak issue is resolved after sufficient rainfall.

  Customer Answer

  Date: 10/09/2025

   I am rejecting this response because:
  
  
  Thank you for forwarding the company’s response.
  
  While we appreciate that Great Day Improvements has sent a new installer (******) who addressed some issues (screen, screws, and caulking), we do not consider this matter resolved.
  
  The major concern - leakage - has not yet been verified as fixed. Because the problem typically appears several days or even weeks after heavy rain, additional time is needed to confirm that the repairs were effective.
  
  We also want to clarify that the “Certificate of Satisfaction” referenced by the company was signed immediately after construction, before any leaks occurred and were discovered, and under pressure from the original installer. At the time, I was alone in the home, and the installer directed me to sign the form and simultaneously leave a five-star review while watching me.
  
  We appreciate that Great Day Improvements has taken steps toward resolving the issues, but until we can verify that the leak is fully corrected and the work meets the promised quality, we must respectfully reject this response and request that the BBB keep this case open.
  
  Once the leak issue has been confirmed resolved, we will gladly update the BBB and Great Day Improvements accordingly.
  

  Customer Answer

  Date: 10/14/2025

  [BBB TRANSCRIPTION VIA EMAIL ON 10/14/25]

  Dear ********* and the Great Day Improvements Team,
  
  Thank you for sending a technician on October 6th to address the issues at our home. We appreciate that the damaged screen, mismatched screws, and caulking have now been corrected.
  
  In response to your call regarding the remaining balance: as discussed previously, our only remaining concern is whether the leakage issue has been fully resolved. Because the leak has historically appeared several days or even weeks after significant rainfall, we will allow one month from the October 6 visit (through November 6, 2025) to confirm that no further leakage occurs.
  
  We believe this is a fair and reasonable approach. To demonstrate good faith, we are prepared to make a partial payment of 50% of the remaining balance, based on the contractually correct amount of $7,285, NOT the $9,665 referenced in earlier correspondence.
  
  To clarify:
  The signed contract (dated November 18, 2024) and amendment (January 30, 2025) set the total project price at $75,230, with a payment schedule ending in a final balance of $7,285 due upon substantial completion.
  
  The $2,380 added in the amendment was an overall increase to the total project cost, not a change to the final payment structure. It was already reflected in the earlier staged payments handled through GreenSky. Therefore, $7,285 remains the correct contractual final payment, NOT $9,665.
  
  Accordingly, we will pay $3,642.50 (50% of $7,285) at this time. We will remit the remaining $3,642.50 on or before November 6, 2025, provided no additional leakage or related issues are observed.
  
  Please confirm how we should submit this partial payment, whether by check or electronic transfer, and provide the appropriate payment instructions.
  
  Thank you again for your cooperation and for assigning a new technician to address these issues. We appreciate your team’s efforts and look forward to confirming that the project has been successfully completed.
  
  Regards,
  ******* and **** *****
  **** ******* **** ***** ** *****

  Business Response

  Date: 10/20/2025

  [BBB TRANSCRIPTION VIA EMAIL 10/17/25]

  Hello!
  
  Thank you for the response! ********* is no longer with the company but I have looked into this for you. We will allow the 50% now and the remaining 50% on 11/6, however, the final payment amount of $9,665 is actually correct. I have listed a breakdown of the payments received so far to explain the final balance. Please see below. I will note the second 50% will be paid 11/6 in our system. Please advise how you would like to pay the first 50% of the final which would equal $4,832.50? Thank you!
  
  Project total- $75,320

  Customer Answer

  Date: 10/20/2025

  [BBB TRANSCRIPTION VIA EMAIL 10/17/25]

   

  Hi,
  
  Thank you for clarifying the payment records. After reviewing the MATH, I understand how the company arrived at the total of $9,665. However, our understanding of the balance differs based on the signed contract documents attached.
  
  The Additional Work Authorization dated January 30, 2025 clearly states:
  
  “$2,380 charge to be applied to GreenSky Account on file.”
  
  Because of that explicit language, we reasonably believed the amendment charge had already been processed through our existing GreenSky financing, consistent with earlier payments. The document did not indicate that this charge would later be reassigned to the final payment. We referred to the signed contract, which lists a final balance of $7,285 due upon substantial completion.
  
  To make matters more confusing, other areas of company paperwork refer to payment methods as “can be applied,” which only adds to the inconsistency. This lack of precision contributes to customer misunderstanding and, frankly, reflects poorly on the company’s documentation and internal communication practices.
  
  We also want to reiterate that the $2,380 charge was presented only after the crew arrived and discovered a structural issue. At that point, we were left with no real choice but to accept the additional cost in order for the project to proceed. This experience, along with the ongoing handling of the issue, does not reflect good business practice.
  
  Throughout this process, every time we raised questions, we were told, “Look at the contract—you signed it.” Yet now, when the written contract supports our position, we’re told the company’s accounting overrides the signed documents.
  
  That said, we are ethical people and will pay what is owed. Although we disagree with how this was handled, we will complete the payment in good faith to bring this matter to a close. However, this experience has left us with serious reservations about the company’s professionalism, and we would not recommend Great Day Improvements to others.
  
  Please confirm how to process the first 50%. 
  
  Sincerely,
  ******* *** **** *****
  **** ******* ***
  ***** ** *****

  Business Response

  Date: 10/20/2025

  [BBB TRANSCRIPTION VIA EMAIL 10/20/25]

  
  Hello!
  
  I sincerely apologize for the confusion. I am just now coming into this to close the matter so I am not sure exactly where the disconnect was with processing that amount at the time the change order was received. I am currently going based off of the owed amount. But again, I really do apologize on the confusion! I certainly do not wish to make things any more confusing for you so any questions I can answer I would be happy to. 
  
  I can give you a call here this morning to get the payment method for the first 50 percent of the final balance. I will then reach back out on 11/6 to confirm the processing of the second 50 percent. What is the best phone number to reach you please? 
  
  Thank you for your help in resolving this matter!