Complaints
This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 642 total complaints in the last 3 years.
- 226 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I inquired in form a about pest control services with Greenix, after speaking to the customer service **** I noticed that her communication changed when describing the service and cost. Based on the conversation, I then deemed the information to be trustworthy in service and in real time cancelled my estimate. I was still charged for the service.
Business Response
Date: 10/15/2025
Thank you for bringing this to our attention. We appreciate ******** for providing her feedback and is something we take seriously. We are also happy to inform that a member of our team was able to reach out to ******** directly to discuss and were able to come to an agreeable resolution on 10/10/2025.Initial Complaint
Date:10/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greenix told me over the phone that they would not cancel my service after I sold my house and moved away.When I checked my email later it said my service was canceled but the amount they said I owed was full amount of the contract I signed for my residence that I no longer live in.Business Response
Date: 10/13/2025
Thank you for bringing this to our attention. We appreciate ****** for providing his feedback. Our team has reached out to ****** and sent him a proposed resolution via email on 10/13/2025.Initial Complaint
Date:10/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BBB transcribed from hard copy complaint form:Called to cancel service. They said I would owe $499.00 cancellation fee. This seems excessive to me. I talked to Jero on 8/20 or 8/21. He said they would lower that fee to ******. That still seems too much but now they are saying I owe $499.00 plus $153.00 I think they may have some money due for cancellation fee. However all of the above are too much. We had to leav hom on 6/20/25 when they performed the service. WE paid for that service ($264.00) We received no additional sevice since that date.I shold mention that they sent a service tech on 9/22/25 to perfomr a service. Since I told them to cancel long before and they were well aware, I should no be charged for that service visit.Business Response
Date: 10/14/2025
Thank you for bringing this to our attention. We appreciate ** for providing their feedback. Our team has attempted to reach out to ** directly and have left a voicemail with our proposed resolution on 10/14/2025. We have also provided ** with our contact info directly if they have any additional questions. Thank you,Initial Complaint
Date:10/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began service with Greenix on 08/08/23 at $136.74/month. From ********, Greenix provided inconsistent services with suboptimal results. No services were preformed after 12/2024.On 02/12/25, after failure to provided contracted services, I attempted to cancel. Instead, an account manager persuaded me into a revised premier plan with a discount. I was not properly informed that this created a new one-year binding contract with cancellation fees hidden in fine print.Service Failures in 2025 only one full services was performed on 03/21/25 and one flea and tick on 06/04/25.A scheduled quarterly service on 06/21/25 was missed with no reschedule.Promised monthly mosquito treatments were not fulfilled (only one provided since 10/17/24).From 06/04/25 onward, no further contact or service occurred.On 09/21/25, I obtained a second opinion from Gadleys Pest Control due to ongoing infestations. Their technician reported:3 of 4 bait boxes were empty/filled with debris, suggesting they had not been serviced for months.The only baited box contained molded bait (ineffective).The property showed heavy cobwebs, spiders, and mosquitos, consistent with lack of service.Cancellation and Billing Dispute On 09/23/25, I again requested cancellation. Greenix admitted services had been skipped due to route errors and that monthly treatments were not being provided. They offered a $100 credit, which I declined.Despite acknowledging their own service failures, Greenix assessed a $422.94 cancellation fee On 10/01/25, Greenix unilaterally removed bait stations and billed me $251.22 for removal, though this charge was never included in the contract.Greenix is attempting to bill me a total of $574.16 ($322.94 cancellation fee + $251.22 bait box removal). These charges are unjustified given their repeated failure to provide contracted services and misrepresentation of the revised contract terms.Business Response
Date: 10/14/2025
Thank you for bringing this to our attention. We appreciate ****** for providing their feedback and giving us the opportunity to address these concerns. Our team as reached out to ****** and have sent her a proposed resolution to ****** directly via email on 10/14/2025.Customer Answer
Date: 10/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** *****Initial Complaint
Date:10/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sprayed directly on my Ring camera and destroyed it!!! Now they wont even take my calls to cancel the service. I want my service canceled and reimbursement for my destroyed Ring camera.Business Response
Date: 10/13/2025
We appreciate ****** for providing her feedback and for bringing this to our attention. Our team has reached out to ****** and have sent her a proposed resolution directly via email on 10/13/2025.Initial Complaint
Date:10/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fees were not clearly laid out or explained. Salesperson lied of description of coverages, did not clearly explain the fee structure, and use of the service by neighbors. The cancellation fee was not clearly explained. Cancellation was extremely difficult as we had to call several times to complete the cancellation services. The person who answered the phone seemed confused and tried to reroute the call several times.Business Response
Date: 10/13/2025
Thank you for bringing this to our attention. We appreciate *********** for providing their feedback. Our team has reached out to *********** and have sent him a proposed resolution directly via email on 10/13/2025.Initial Complaint
Date:10/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 29, 2025, a salesman came to our home and offered a one time $150 service, which we agreed to. However, he signed us up for a monthly $100 service with an 18-month contract. As soon as we saw the monthly charge in August 2025, we tried to cancel the service. The salesman used a bogus email and phone number, so we never received any of the contracts. We could not reach anyone local and had to call their corporate number, where I was told to call an attorney and take it to court. The document was signed and it was our responsibility to prove it was forged. They agreed to send me the signed documents, and it is a squiggly line--not our signature. They did cancel it, but now want to charge us an additional $389 for cancelling a contract we did not sign. I talked to two "account managers" and completed a feedback survey asking for a callback...I'm still waiting.Business Response
Date: 10/06/2025
Thank you for bringing this to our attention. We appreciate ***** for providing her feedback and the opportunity to address this for her. Our records indicate that a member of our team was able to reach ***** directly and were able to come to an agreeable resolution on 10/2/2025.Customer Answer
Date: 10/16/2025
I appreciate the clout of BBB. Greenix Pest Control reached out to me and resolved the issue after I filed the complaint. They credited the balance, so we did not owe anything for canceling a fraudulent contract.I tried to get online to update the review, but I could not find the original.Thank you!
***** *****Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When they knocked at my front door told us we can cancel anytime without penalty , promised to get rid of the bugs, spiders, red ants around my pool, after a year service, I have the most spiders , bugs , gnats ever, I ****'t even can open the back door to let my dogs out without thousands of gnats flew inside. So I finally called to cancel the account manager just handled to the wrong way, stated i have to pay till contracts due and threat to send to collection agency if I don't. I do not want their service and please cancel my account .Business Response
Date: 10/06/2025
Thank you for bringing this to our attention. We appreciate *** for providing their feedback. Our records indicate that *** was able to speak with a member of our team and were able to come to an agreeable resolution on 10/6/2025.Initial Complaint
Date:10/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greenix has promised services they continually do not provide -but yet claim they do and charge you on a monthly basis. I continually have issue with this company in 1) their billing 2) they do not provide the service promised in their service agreement 3) They provide unacceptable services (continually do not go into our backyard or behind the fence area that is still our property despite continually trying to call and get this rectified) 4) their customer service is horrific, all they do is try to scam you into signing a contract and getting more services they do not provide.Business Response
Date: 10/01/2025
Thank you for bringing this matter to our attention. We regret to hear that **** was dissatisfied with their services. We take all feedback seriously and will be sure to use this as an opportunity to improve our services and customers experience. After reviewing our records, we can confirm that **** spoke with a representative today, October 1st, in which this matter was fully resolved. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Customer Answer
Date: 10/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23957992
I am rejecting this response because this i snot acceptable -I still paid for services not rendered, wasted hours of my day today along with many other calls and emails only to find no resolution. ************ scams you into singing a new contract, having **** that act like they care by giving you their personal phone number for texting or calling with their concerns only to find out they do not respond and do not care. ************ has drastically gone downhill since we first used them over a decade ago, it is disgusting.
Regards,
**** *********Business Response
Date: 10/10/2025
Our team has attempted to reach out to llah directly using the phone number provided but have been unable to reach them. However, we have sent them revised proposed resolution via email on 10/10/2025. We hope to here back soon so that we can ensure we're coming to an agreeable resolution with llah.Initial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company continues to try and charge our credit card after we have attempted to cancel for over 6 months. Instead of canceling the service they push us to customer service representatives that try and get you to reduce services or just don't respond while you are on hold. We had to finally dispute with our credit card to stop payment. We paid almost 6 months of double service since we have since gotten a better local company to service our home and Greenix just keeps coming no matter what we do.Business Response
Date: 10/03/2025
We appreciate the opportunity to address this Davids concerns. We sincerely apologize that ***** felt their cancellation request was not being handled in a timely manner. After connecting directly with hm, we confirmed their account was officially closed on September 29, 2025, and they confirmed they have no ongoing concerns at this time. Were glad we were able to provide resolution and will use this feedback to continue improving our processes.
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