Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 34 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting refund of a charge of $78.44 on 7/23/25, a charge of $78.44 on 6/23/25, and a charge of $316.94 on 8/14 for a total of $473.82 to the original payment method ***** Credit Card Ending 9161 or a check) for account ******* which is equal to the amount charged to my account (screenshots of the transactions attached)Since April (4/23 when the service was purchased and an application was done, there was only one application on 6/23 although I purchased monthly subscription (12 lawn applications; 1 each month, 4 indoor applications; each season - When I called them to cancel the service as they were only charging my account without doing the service, they said it's every 45 days- even with that they violated the contract) and my credit card has been charged every month. I've called the customer service line and talked to one of the team members, she was unable to get an account manager on the phone so I decided to send an email.They have charged my account a total of $658.26 for only 2 applications. Per the contract, they were supposed to inform me through email or phone call but they didn't (you can see a screenshot of a service scheduled for the next day with no communication sent to me which is violation of the contract). That was scheduled after I canceled the service and disputed the charge by the way.

  

  Business Response

  Date: 08/27/2025

  Thank you for bringing this to our attention. We appreciate ***** providing their feedback. Our records indicate that a member of our team was able to work with ***** directly and came to an agreeable resolution on 8/25/2025. Don't hesitate to let us know f there are any additional questions. 

  Customer Answer

  Date: 08/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for the basic subscription in April 2025. There was zero communication regarding when the first application would be. They never showed so I called and they said they would be out the next day. Never showed. Communication with the company was terrible so we called to cancel our contract and request a refund of the money paid since the company did not honor the contract and provide the services we paid for. They refunded our money but told us we need to pay the $249 cancellation fee. We will not be paying this fee due to breach of contract and would like BBB to make sure our contract is considered null and void and to ensure we are not liable for the cancellation fee as no services were ever provided. If BBB could handle this on our behalf we would greatly appreciate it as they are now harassing us daily to pay this fee.

  

  Business Response

  Date: 08/26/2025

  Thank you for bringing this to our attention. We appreciate ****** reaching out and providing their feedback. We attempted to reach ****** directly and sent our proposed resolution to them via email on 8/26/2025. Don't hesitate to let us know if there are any additional questions at any time. Thank you. 
  

  Customer Answer

  Date: 09/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid over $200 to Greenix for mosquito control with no results at all. They have sprayed 3 times and the mosquitos are as bad as ever. I have tried to talk to them about cancelling the service but they will charge me another $300 to do that. I am living on social security (I'm 80) and cannot afford to hire someone else to spray and also have to pay Greenix. All I want is for them to cancel my service without charging me $300!! Can you please help me?

  

  Business Response

  Date: 08/25/2025

  Thank you for bringing this to our attention. We appreciate ******** providing her feedback. We are happy to inform that we were able to reach out to ******** directly and have come to an agreeable resolution on 8/25/2025. 

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired service to get rid of ants. A person from greenix came to my home and I explained my problem. She literally tossed a couple handfuls of something on my lawn and left. I was called later to see if it helped and when I told them the above and that my issue remained they said to give it time and refused to retreat even though that is there policy. They called a few weeks later and asked if my issue remained. I told them it did but was denied retreating so I went to a garden store and bought my own treatment. I called and canceled my service and worked on it myself. They keep calling, texting, and emailing me telling me I owe a cancellation fee. I told them since the initial service did nothing I just wanted to cancel. I was sent a cancellation email but they continued to harass me with calls, texts, and emails.

  

  Business Response

  Date: 08/22/2025

  Thank you for bringing this to our attention. We appreciate *** providing their feedback. We are happy to inform that we were able to get in contact with *** directly and have come to an agreeable resolution on 8/22/2025.

  Customer Answer

  Date: 09/02/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  **************

  ***** , ******* 23756415

  Greenix Pest Control

  Sep 2, 2025 1:31 PM

  23756415

  1

  
  

• Initial Complaint

  Date:08/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was strong-armed into signing up for a service (during an illegal door-to-door sales action in ************ proper where door to door sales is not permitted). I have now fulfilled my 1 year contract per the requirements, they did provide some service, although it was not always as described, but now that I am trying to cancel they refuse to end the payment collection process. I spoke with a representative, I received an email confirming cancellation, and still continue to receive harassing emails stating I have not paid and my next visit is scheduled. I have repeatedly contacted them via email and phone to no avail. They continue to say it's being cancelled, and then do not cancel.

  

  Business Response

  Date: 08/22/2025

  Thank you for bringing this to our attention. We appreciate ***** providing their feedback. We are happy to inform that we were able to get in contact with them directly and came to an agreeable resolution on 08/22/2025.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Greenix pest control and the payments are taken automatically out of our account yet we have received no treatments. There has been no further communication

  

  Business Response

  Date: 08/22/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing their feedback. Our records indicate that an initial service was performed. However, we would still like to address ******* concerns to ensure she's taken care of and being provided great service. We have attempted to reach her via phone and email on 8/21/25 and 8/22/25 and hope to hear back soon so that we can come to an agreeable resolution. Thank you. 

  Customer Answer

  Date: 08/23/2025

  I have a cognitive disability stemming from a closed head injury documented in my medical charts. I didnt understand the contract details. We still had wasps after the treatment. My grandson was stung. My husband bought sprays and knocked the nests down. We are seniors and feel like we were taken advantage of by agressive sales person 

  thank you 

  ***** Lee 

  

  Business Response

  Date: 08/25/2025

  We like to thank ***** for providing additional perspective and feedback. We have attempted to reach her again directly via phone and have responded to her latest communication via email on 8/25/2025 with what we believe to be an agreeable resolution to her concerns and are just waiting for ******* confirmation. Thank you. 

  Customer Answer

  Date: 08/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE COMPANY NEVER EXPLAINED THERE WAS A $200 CANCELLATION FEE !!!

  

  Business Response

  Date: 08/19/2025

  Thank you for bringing this to our attention. We appreciate *** providing his feedback and are happy to inform that we were able to work with *** directly on 8/19/2025 and have come to an agreeable resolution. 

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On a few occasions in the last few months with Greenix, I called because I was still having any problems. I talked to a *** **** in May and said I wasnt happy with service and wanted to cancel. He said I was in contract until July. I told him, fine and that I wasnt renewing and to cancel after contract was over. There was no service done after June 2. They are trying to get another payment of $83 for July when I cancelled and no further services were done.

  

  Business Response

  Date: 08/19/2025

  Thank you for bringing this matter to our attention. We recently spoke with **** directly and were able to resolve the concern together. We truly appreciate their feedback and the opportunity to make this right. If there are any additional questions or concerns, please don't hesitate to reach out to us. 

• Initial Complaint

  Date:08/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7.1.25 an employee from Greenix coerced my elderly father into signing a year-long contract for pest control. My 87 year old father cannot hear well and was confused about what he was signing. He told me the employee spoke very quickly, did not fully explain, and misrepresented the nature of the services. He thought he was paying for a one time service, not a one year contract. My mother has called the toll free number *************) repeatedly to cancel this contract without incurring the $300 penalty, to no avail. She spoke with an accounts manager who literally told her "oh well, you are responsible for the full contract". I am filing this complaint on behalf of my father as this action constitutes elder fraud and financial exploitation. "Elder fraud is an act targeting older adults in which attempts are made to deceive with promises of goods, services, or financial benefits that do not exist, were never intended to be provided, or were misrepresented. Financial exploitation is the illegal or improper use of an older adult's funds or property." (As defined by the *********************).

  

  Business Response

  Date: 08/18/2025

  We would like to thank ***** for bringing this to our attention and appreciate their feedback. We are happy to inform that we were able to make contact with them and came to an agreeable resolution on 8/16/2025. Thank you. 

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sevice agreement with Greenix was for 24 months. I paid the bill consistently during that term. At the end of that agreement I contacted Greenix via telephone and discontinued the service. They agreed verbally to terminate the service. They, however, continued to charge my credit card, which they had on file, $40 per month for 2 months.

  

  Business Response

  Date: 08/18/2025

  Thank you for bringing this to our attention. We appreciate ***** for provider their feedback. We have sent ***** a proposed resolution via email on 8/18/2025 and look forward to hearing back so that we can ensure we're coming to an agreeable resolution with *****. Thank you.