Complaints
This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 594 total complaints in the last 3 years.
- 225 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was visited by a representative from Greenix at almost 9 pm at night, last night. Honestly, I recently had surgery and had already gone to bed, but I went to the door anyway. I had been considering a pest service but hadnt had an opportunity to research, given my recent surgery. So, I thought it might be an opportunity to go ahead.
Everything seemed okay but, honestly, I wasnt thrilled with the cancellation fee (especially if cancellation is related to poor service).
Upon doing further research, I found a LOT of complaints about their customer service and billing practicestoo many to be comfortable moving forward.
My first service is supposed to be today. So, I tried calling multiple times, and both phone numbers I was given, only to reach a recording that said to call back after 8 am EST (but does not indicate what days they are open). The problem being, it was 9:36 am EST. I have tried texting, and emailing as well, with responses also saying they are closed, but giving different times that they open (in MST).
I was told that I could cancel the contract before my first appointment but, apparently, that isnt the case. I realize its Saturday, but none of their communication indicates they are not open on Saturday.
Needless to say, Im already finding that they dont have great business practices and do NOT wish to move forward with service. I will attempt to stop them if they do show up.
Business Response
Date: 07/03/2025
We appreciate the opportunity to respond to this concern. While our customer service line is not open on Saturdays, we are pleased to confirm that Jade was able to successfully communicate directly with our service professional at the time of the scheduled appointment to request that service not be performed. The technician honored this request and promptly notified our team. As a result, Jade was never charged, and their account was closed without any services being completed. We regret any confusion or inconvenience caused by our operating hours. We appreciate Jade bringing these concerns to our attention and wish them the best moving forward.Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ****** ***** *******, and I’m following up on the dispute I submitted regarding a charge from Greenix Pest Control on my **** *** ******** ****.
I was told both over the phone and in person that I had a three-day cancellation window with no fees, and I canceled well within that time. The representative even confirmed that canceling before the following day would result in no charge. However, even though I followed the instructions to cancel, the company later charged me $211 plus $39.
I never received a copy of the contract. I was asked to sign something quickly on a technician’s device, and to this day, the company has not sent me a copy nor provided me any way to access it. I later found out that the issue is a common complaint from many other customers, as reported on the Better Business Bureau (BBB) website.
I am now in the process of submitting a formal complaint to the BBB. You can view the company’s complaint form here:
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Additionally, when I asked Greenix to review the recorded phone call, they stated that they would listen to it but refused to let me hear it or confirm what was said. Greenix has not followed up with me, and they continue to hold me accountable for a charge that they explicitly assured me would not occur.
Given the deceptive nature of this transaction and the lack of transparency, I respectfully request that this charge be permanently reversed.
Thank you for your time and attention to this matter.
Sincerely,
****** ***** ******* Phone: ###-###-####
Address: **** ****** **** *** ******** ** *****Business Response
Date: 07/07/2025
Thank you for bringing this matter to our attention. We appreciate ****** providing their feedback and concerns. We have we made contact with ****** last week and are awaiting to hear back to confirm the proposed resolution with them. Thank you.Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contact unclear as far as cancellation policies and $300 cancellation fee. Kept making discounts instead of cancellation. Had to accept discount to avoid being charged the 300 dollar cancellation.Business Response
Date: 07/08/2025
Thank you for bringing this matter to our attention. We understand how important it is to have clear information about cancellation terms. Our agreements do include details about the early termination fee, which is in place to help recover costs when an account is closed before the initial term is completed. We have communicated our proposed resolution with **** via email. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company sent solicitors to ***********, even though they have not paid for a solicitors license. Their entitled teen on wheels has decided that to go beyond that they will also ignore all no soliciting signs and try to remove things blocking the doorbell (placed because of a sleeping baby)Business Response
Date: 07/03/2025
Thank you for bringing this matter to our attention and we appreciate the opportunity to address these concerns. At Greenix, we work closely with our sales leadership team to ensure that all representatives maintain the required licensing to operate in the areas they serve. We apologize for any inconvenience that may have occurred due to our representatives visit. We have communicated this feedback to the appropriate department and can assure you that we take compliance with local regulations and respect for homeowners properties very seriously. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Multiple requests to cancel the service after the contract period has ended. I have emailed them and texted multiple times to make my cancellation request, however, they refuse to cancel my service until I call their customer service line. I have told them repeatedly, that I do not have the time to call and speak with an account retention representative. They do not have the option to cancel on their customer web portal.Business Response
Date: 07/01/2025
We appreciate the opportunity to address ******* concerns. Our policy to complete cancellations over the phone is in place to verify the account holder and protect against unauthorized changes, ensuring the security of our customers accounts.
We have communicated this resolution directly to ****** via email. If there is anything further we can do to assist, please reach out to us directly.Customer Answer
Date: 07/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
****** ********Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We informed the salesman that nothing is final until we talk to our landlord about having Greenix come. Salesman said, no problem. Money would not come out of our checking account until the 20th of next month. He lied. Money was taken out right then. Now I'm trying to get our money back.Business Response
Date: 07/01/2025
Thank you for bringing this matter to our attention. We appreciate ****** providing their feedback and concerns. We have communicated our proposed resolution to ****** via email and to reach out to us directly with any questions.Customer Answer
Date: 07/14/2025
We received back the full amount that they took.Initial Complaint
Date:06/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About a year ago I contracted with Greenix for pest control services. I continued to communicate issues to them and the only answer was to upsell me on service. I have the premier service which I was told is a monthly service. I have called customer service repeatedly and emailed repeatedly because I was told that I would have monthly service. Now I am told it's only certain months our of the year.
But the bigger issue is this: last June I told the technician that I had seen a field moouse and he dismissed my concern.
Fast foward to December of last year and the technican for that visit said yes, it was an significant issue. now I am trying to get this under control and Greenix is taking a very light handed approach that is NOT WORKING.
I pay $125/MONTH and it looks like if I cancel there is a huge fiinancial penalty. They are not doing their job!!!
A week ago, I sent an email asking to speak to a supervisor and sent 4 email follow **** As of today, no response. Unacceptable to say the least. I want justice. This company gets 0 stars and consumers need to know this.
Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. We can confirm that a manager was able to speak with **** last week to discuss her experience, and we are continuing to actively monitor the account to ensure her satisfaction. If there is anything further we can assist with, please dont hesitate to reach out.Customer Answer
Date: 07/01/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response for now to resolve this complaint. The noted business has indicated the same in the past without follow up, hence my escalation to the BBB. Actions and results speak louder than words.
Kind Regards,
**** ******Initial Complaint
Date:06/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company has made the process of cancellation as difficult as possible, claiming that an email from the registered email address could be "fraudulent" and that because a call to their customer service came from a different number than the one on file that no assistance could be provided.
Aside from guaranteeing that I will never do business with this company again in the future, their refusal to honor a simple cancellation request borders on predatory and is absolutely unacceptable.
It is my sincere hope that no other consumer is subjected to such unacceptable service, especially because the "mismatch" between the account holder (me) and the associated phone number (my wife's) is a result of the order entry done at the point of sale and was done BY Greenix.
Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. We apologize for any frustration caused by the verification process, which is in place to protect the security of our customers accounts.
We have spoken with ****** and can confirm that his account is now closed. If there is anything further we can assist with, please dont hesitate to let us know.
Thank you for your time and feedback.Customer Answer
Date: 07/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:I was contacted and informed that my cancellation request was finally taken care of. I wish the incident hadn't needed the escalation, but it has otherwise been effectively closed.
Regards,
****** ********Initial Complaint
Date:06/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were supposed to have Greenix get rid of insects in our home. Despite multiple contacts with them, they did not resolve the issue. In March of 2025 I tried to cancel the contract and they refused, instead added a cancellation charge and sent my account to collections.. We still have the same issues with pests that we contacted them about in 2024.I have gotten them to close the account and remove the charges. However, I want my credit corrected so that the collection is removed as well as the charges. This is the most disreputable company I have ever dealt with. They refuse to do what the customer asks and just keeps billing and adding charges. They were what I consider to be threatening on the phone and did not accept any responsibility for their own lack of performance on the contract. Clearly they are in breach of contract.Business Response
Date: 06/26/2025
Thank you for the opportunity to respond. Were sorry to hear about ****** experience and appreciate the chance to clarify a few details.
We can confirm that the account has been fully closed and the outstanding balance has been cleared. Additionally, no information from this account has been reported to any credit bureau at any point, and the customers credit has not been and will not be affected.
We consider this matter resolved and no further action is needed on either parties. If there are any additional questions or concerns, please reach out to us directly.Customer Answer
Date: 06/27/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** *****Initial Complaint
Date:06/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding Greenix Pest Control for deceptive marketing and misrepresentation of the safety of their pest control services, which led me and my husband to enter into a 12-month service contract under false pretenses.
In early January 2025, a Greenix salesperson came to our home and offered year-round pest control services. I expressed concern about chemical use, as we are very environmentally conscious, have pets, and maintain a wildlife-friendly property. The salesperson repeatedly assured me that Greenix uses “eco-friendly” products that are “safe for pets, wildlife, and the environment.” Based on these oral statements, and their printed marketing language that emphasizes “family and pet safe,” we agreed to sign a 12-month subscription contract on January 13, 2025, with a monthly subscription fee of $69.55 and a $299 early cancellation penalty.
After several months of service, I did some research on the specific chemicals they were using and learned that their technicians had applied multiple chemicals that are restricted for outdoor use in the European Union, classified as candidates for substitution, or subject to strict limitations due to environmental and wildlife risks, including: Fipronil (Termidor SC), Cyfluthrin (Tempo Dust) and Bromadiolone (Contrac Blox).
These chemicals are well-documented environmental hazards, with restrictions and limitations reflecting their dangers to pollinators, birds, mammals, aquatic species, and domestic pets. I would never have agreed to Greenix services if this had been disclosed at the time of sale. Their marketing and sales pitch were clearly misleading.
On June 24, 2025, I contacted Greenix to cancel my contract and requested they waive the $266.43 fee based on their misrepresentation of product safety. They refused and insisted on charging the cancellation fee.Business Response
Date: 06/30/2025
We appreciate the opportunity to address these concerns. The products we use are professionally regulated and considered family and pet friendly when applied according to the guidelines provided by our product manufacturers. We understand your concerns regarding product safety and have communicated directly with you via email to resolve this matter. If you have any additional questions or need further assistance, please don’t hesitate to reach out.Customer Answer
Date: 07/08/2025
I accept the business's response to resolve this complaint.
Regards,
***** ******
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