Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
• 

  Greenix Pest Control Dayton

  11 W. Monument Ave., Ste. 412 Dayton, OH 45402

  
• 

  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  
• 

  Greenix Pest Control

  400 136th Ave, Suite 530 Holland, MI 49424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today when I was home someone from Greenix rang my video doorbell. I opened my door and talked to someone trying to sell me pest control. I informed him that I had just put my baby down for a nap and now hes ringing my doorbell but he didnt care and went on to try and sell me something. There are No Soliciting signs at every entrance to the neighborhood I live in so you can see how this could be frustrating. He left on his little electric board and went to the neighbors across the street. I saw him open their storm door and try and turn their front door handle. I then got on my video doorbell app and he tried to do the same to my house!! Under no circumstances should you be opening peoples doors and trying to turn the k*** to their front door!!! I think last week someone else from Greenix rang my doorbell because he was also on one of those ****** board things. I cant make out the name of the guy who tried to open my front door today but I have shots of him from my doorbell which Ive included. My family is feeling pretty upset, violated, and unsafe after this interaction.

  

  Business Response

  Date: 07/28/2025

  Thank you for bringing this matter to our attention and we appreciate the opportunity to address these concerns. At Greenix, We apologize for any inconvenience that may have occurred due to our representatives visit. We have communicated this feedback to the appropriate department and can assure you that we take compliance with local regulations and respect for homeowners properties very seriously. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing the contract I signed, i noticed I had 3 business days to cancel, I called to verify that I would not be charged $100.00 monthly and the operator on the phone verified I would be charged $100.00 Quarterly WHEN THE SERVICES WERE ADMINISTERED. Come to find out it is a monthly charge. The company claims that the call was recorded and still refused to cancel and reimburse my account. Listen to the call that was recorded and NOT their description of the call.

  

  Business Response

  Date: 07/22/2025

  Thank you for bringing this matter to our attention. At Greenix, we are committed to providing transparency and support when addressing customer inquiries.
  After receiving this complaint, our team reached out to the customer directly to review their concerns and clarify account details. We can confirm that we have since been in contact and the matter has been resolved to the customer's satisfaction. We appreciate the customer bringing this to our attention and will continue to use this feedback to support ongoing training and quality assurance.

  Customer Answer

  Date: 07/29/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

   

  **************

  ******, ******** 23629547

  Greenix Pest Control

  Jul 29, 2025 11:17 AM

  
  

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer of yours for some time, and initially the service was great. Unfortunately, recently we have had really bad experiences with those employees you have sent over to do their quarterly spray. We still have many insects still living on the walls of our house, especially spiders. Additionally, the last 2-3 times they have come to the house, I have asked them to spray the back patio we have, to which they agreed to do so. That never happened. As a result, I recently was stung by a wasp. As I inspected the patio to see where they were coming from, I was able to locate an entire hive of them. We are paying a pretty decent price for good service, and I don't think we have been receiving that.

  

  Business Response

  Date: 07/25/2025

  Thank you for bringing this matter to our attention. We are sorry to hear that ******* has experienced recent concerns with their service. We take all feedback seriously and strive to address issues promptly and thoroughly. We have attempted to reach ******* directly by phone but have been unsuccessful. However, we have communicated our proposed resolution to her via SMS and remain available to discuss any further questions or concerns she may have. Greenix is committed to delivering consistent, high-quality service, and we appreciate the opportunity to make this right.

  Customer Answer

  Date: 07/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. They did text me with the resolution of providing a VIP visit on July 29th, along with a full refund for the most recent quarterly visit!
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite the fact that we live on a private road clearly marked with no trespassing and no solicitors signs, a salesman came to my door and continued to persist though I told him I was not interested. In order to talk me into purchasing their services, when I told him my son was chemically sensitive, he lied and claimed that their products were all natural, such as a wasp deterrent that had only ******** and thyme powder.I finally decided to try their services, but refused to pay on the spot to a total stranger. The salesman wouldn't leave until he had me signed in to my account on their website and to the point of paying.But when he left and I did some research, I found that a) he had lied: their chemicals are not "all natural" and safe for chemically sensitive people; and b) the list of complaints against this company are a mile ******* I did not complete the payment, and I assumed that was that.I then left to have lunch and run some errands. I returned a few hours later to find that they had already completed the service, despite the fact that I had not completed the process of signing up and paying. And my son reacted to the chemicals.I have tried contacting this company repeatedly in good faith but they never respond to my emails or texts. The only way to contact them is to call them and sit on hold. No other way to easily cancel. So now they call me and/or email me almost every day, trying to coerce me to make the payment.I have spoken with them more times than I can count, and they did finally cancel my account, but the harassment continues. They insist I owe them for the service completed; I have explained that the service was carried out under false pretenses, and if I had been present when they came, I would have turned them away. This company needs to clean up its business practices. Pushy salesmen who trespass on private property and lie to customers. Shame on them.

  

  Business Response

  Date: 07/22/2025

  We appreciate **** providing feedback of their experience. We have made contact with them and discussed a resolution with them directly and have informed to reach out to us directly with any additional questions or concerns if ever needed. 

  Customer Answer

  Date: 07/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix sales person was pushy and talked me into getting pest control and said he was giving me a deal and I made it clear Im a single mom of 4. And he said at ANY TIME I could cancel and it wouldnt cost anything . He had someone out spary my yard once and I left for vacation the next week and on vacation I see a charge of ***** and called to cancel and made it clear I didnt want Greenix and he understood and refunded me and made me think he closed my account. And then I get a charge today for ***** and got on the phone with a women and she told me I had to pay 300 to cancel my contact and said I was told that and made very aware of what the contact said. And I told her no I was told I could cancel at any time I was tricked into thinking this was good . Im now in the negative and have no way of paying the 300 charge to lose the account they are a crappy business that has bad communication rude customer billing issues . I was flat out flied to and the sales man lied to me. Im 100% sure my camera in my backyard and front yard caught all audio and most importantly I have him on audio I belive saying to cancel it would be no charge .

  

  Business Response

  Date: 07/22/2025

  We appreciate the opportunity to respond to the concerns submitted by ******. Greenix takes all customer feedback seriously and is committed to continually evaluating our processes and team interactions. Upon review of this matter, we have communicated our proposed resolution directly with ****** via email. While we do not have full visibility into the details of the sales conversation referenced, we value any additional information that can assist in evaluating individual performance and expectations moving forward.

  Customer Answer

  Date: 07/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had contined problems with wasps over 3 years, called made an appt and signed up for the quarterly spray. The girl told me i had 30 days to reconsider.They came out June 24 and sprayed. I had 4 mudwasp nest on my garage door and said I've seem them in other areas around my house. Less than a week later I had seem multiple mudwasps in the same areas, few in the garage, in my house and in my basement. I called today to cancel cause they only could offer respraying. They passed me to the manager that just wanted to giveme a respray, I explained I had 30days to reconsider and the product didnt work. I was informed the moment I sign up I'm locked in for a year and I'd be 200$+ to cancel. So with a twisted arm, I'll have to eat the year and deal with a product that doesnt work.

  

  Business Response

  Date: 07/22/2025

  Thank you for bringing this matter to our attention. Greenix takes all customer feedback seriously and strives to ensure a clear understanding of our services and policies. After receiving this complaint, our team promptly contacted the customer to review their concerns. We can confirm that we have since been in contact and a resolution has been reached.

  Customer Answer

  Date: 07/29/2025

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  
  

  **************

  ****, ****** 23597883

  Greenix Pest Control

  Jul 29, 2025 2:10 PM

  
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the last communication I sent to Greenix:Im writing to formally express my disappointment and frustration regarding Greenixs failure to fulfill its contractual obligations. Despite paying for ongoing pest control services, I continue to have persistent issues with ants and wasps around my property. These issues remain unresolved, and your service response has been unacceptably poor.Last week, I spent over 30 minutes on the phone attempting to schedule a retreatmentsomething that should be included in my plan. After a lengthy hold, the representative informed me that my account needed to be unlocked, and ultimately said she was unable to schedule an appointment. Instead, she would submit a ticket to the scheduling team. I have heard nothing since.While the last technician who visited was courteous and professional, the service itself has failed to address the problem. More importantly, I am not receiving the level of service promised to me in your sales process or outlined in the service agreement.This letter serves as formal notice:If my yard is not retreated within five (5) business days, and I do not receive a refund or credit for the recent months in which service has not been rendered, I will be filing complaints with both the Better Business Bureau and the financial institution used for payment.-Since then, their customer service responded that my quarterly service is coming up and if the issues persist after that, I can request a reservice.Between my quarterly service, I already waited the 2 weeks and requested a reservice. I spent over 30 minutes on the phone while they tried to unlock my account. And then was told Id get notice within ***** hours of when the reservice was scheduled. No one ever contacted me and no reservice was provided.Just because enough time has now elapsed that Im due for my quarterly service again, while Ive waited with these issues and no relief, is not a resolution.

  

  Business Response

  Date: 07/18/2025

  We appreciate ******* providing their feedback and concerns. We take all feedback seriously and aim to resolve issues promptly. We have reviewed the situation and communicated directly with the ******* on 7/15/2025 and came to a resolution to addressing their concerns. If there are any additional questions or concerns, please reach out to us directly. 

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 representative hassled us to signing up. I told him MULTIPLE times we do NOT do contracts because we are part of the military (private contractor, not service member) and do not know how long we will be in one spot. He said no worries just tell them you're moving and the contract will be canceled.Well, the time has come and they will NOT allow us to cancel. We are moving to ****, ***********ALSO, they have charged us monthly and do not come every month. May 2025 we were charged and NO services rendered.We NEED to cancel for multiple reasons and their service does NOT work or they say they are servicing and are NOT. Sounds like a SCAM!! Just cancel our services!! please!!!

  

  Business Response

  Date: 07/18/2025

  We appreciate the opportunity to respond to ******* concerns. At Greenix, we aim to be transparent about our services and policies, and we're sorry to hear ***** felt misled. While our agreements do include a service term, we understand that life circumstances can change. After connecting directly with *****, we were able to reach a resolution. We appreciate the feedback and the opportunity to make this right.

  Customer Answer

  Date: 07/23/2025

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** ***

• Initial Complaint

  Date:07/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, July 8th I came home for lunch and saw your salesman, ******* ******, on his hoverboard thing canvassing our neighborhood. When coming home from work I saw the same salesperson. I proceeded to pull in garage and close the door as he turned and began coming towards our house. He went somewhere else but eventually came back and rangdoorbell. My husband ignored. About 8pm I went out to our garden on the side of our house. He was going by house again and stopped and turned around. He began to give salespitch from road and I told him we weren't interested. He asked if he could come up to show me and before I could answer he started up yard. I listened to pitch and then repeated that we weren't interested and walked away. He proceeded to continue to sell me by dropping price down and I had to tell him at least 2-3 other times that the answer was 'no.' It's summer... our kids are in and out of the house. I should be able to be in my yard without solicitors and have a salesperson respect my situation and request to move on.

  

  Business Response

  Date: 07/18/2025

  We appreciate the opportunity to respond. Our representatives are trained to be professional and respectful during all interactions, and we take this feedback seriously. While direct to home outreach is a standard part of our marketing, we understand that not everyone is interested. We've relayed this feedback directly with our team to prevent similar instances from occurring. 

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: July 10, 2025To Whom It May Concern,I am writing to formally express my dissatisfaction with the services provided by Greenix Pest Control. As a 69-year-old disabled veteran residing in a wooded area, I sought professional pest control assistance to reduce insect activity around my lawn and deck so that I could enjoy the outdoors with my guide dog and cat during the summer season.Unfortunately, my experience was far from acceptable. The initial inspection of my ***** square-foot property lasted no more than 20 minutes, during which I was informed that mouse control would require an additional fee. I agreed to the service, under the impression that it would be thorough. However, the only action taken was placing bait traps around the exterior of my home.Six weeks later, I noticed an unpleasant odor and extensive spider web buildup around my property, including areas that had supposedly been treated. After contacting your office, technicians returned and placed bait boxes along my walls. This led to a serious incident in which my guide dog interacted with one of the boxes, resulting in poisoning and veterinary expenses exceeding $600. Despite this, the original insect problem remained unresolved.When I contacted customer service to discuss the situation, I was met with indifference and a lack of empathy. Though an offer was made to send another technician, I declined and requested cancellation of my service. As a result, I was charged an additional $306.This entire experience has caused me emotional distress, financial hardship, and health concerns for my companion animal. I am requesting full reimbursement of all charges, including the cancellation fee and veterinary costs, and an acknowledgment of the harm caused by your companys negligence.I urge your team to review your treatment protocols, especially regarding pet safety, and to address this matter with the seriousness it deserves.****** *****

  

  Business Response

  Date: 07/18/2025

  We appreciate the opportunity to respond to Mr. ****** concerns. At Greenix, we take feedback seriously and are committed to ensuring every customer feels heard and supported. Upon receiving this complaint, we promptly reached out to Mr. ***** and were able to discuss his experience in detail. Weve since come to a resolution directly with the customer and have taken steps to ensure his concerns were addressed. We appreciate the chance to make this right and wish Mr. ***** the very best moving forward.

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *****