Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 39 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  33 W Main St Newark, OH 43055-5547

  
• 

  Greenix Pest Control

  1908 West Allen Street, Suite 114 Allentown, PA 18104

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesmen came on Aug. 9 and offered a discounted rate of $100 to treat for outdoor insects. I agreed. He explained that mosquito treatment was not included in the base discounted rate but could be added for an additional $69.99. I again agreed. I was handed an electronic tablet to sign. At no point was an extended service contract mentioned. It was only after I was billed a fourth time on Nov. 11 that decided to call the company and inquire. The first representative I spoke with told me I was under contract. I asked for a copy of the contract and it was sent immediately via email. The contract contained no signature and what appeared to be forged initials. At no point did I ever have an interest in an extended service agreement so I did not knowingly agree to this contract. The first representative transferred me to a manager named "***." When I explained that I did not agree to this contract and wanted it cancelled she put me on hold for over 40 minutes. I stayed on the line. Eventually she came back and said the contract was cancelled. I asked about a refund of the most recent payment (for which I received nothing in return) and was told she could not do that.

  

  Business Response

  Date: 11/20/2025

  We appreciate this matter being brought to our attention. Upon receiving this complaint, we reached out directly to **** to review his account, clarify the services that were completed, and address the concerns he raised regarding his agreement and billing. We appreciate him taking the time to speak with us, and we are glad to confirm that we were able to reach a resolution together. Greenix remains committed to transparent communication and ensuring our customers feel heard and supported.

  Customer Answer

  Date: 11/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:11/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control of my yard, and was told by the Greenix customer service that that was not a problem, so the first time the technician came out he said he was at my house to spray the outside and insi of my house-which I already paid for! I said, that is not what I signed up for, but since I paid for it, go ahead, I called and I tried to speak to someone and no one answered.

  I printed out the paperwork that was in my contract because that was the only way the contract said I could cancel. I mailed my cancellation request, then a month later they called me saying I owed them money, I said no I canceled, they said oh you were supposed to call, I said no, thats not what your contract said, but I said, Im cancelling so theres nothing more to discuss, and these people never came back out since the first treatment, which was just a guys swatting at some cob webs!!!!!!

  The female customer service representative kept putting me on hold saying she needed a supervisor and they were all in a meeting, I was on the phone with this person for an hour, I told her I can not stay on the phone any longer and that theres nothing more to discuss and I hung up.

  I dont know what more they want, theyve performed no service since the first-which I paid too much for, I did everything I supposed to, I owe them nothing, they owe me the respect of not trying to continue to try and scam me and take money, now they sent my account to a collector-via email, the email looks shady, I dont trust is, but Im going g to reply to them via mail and dispute this ridiculous, fake, account, please help!!

  

  Business Response

  Date: 11/11/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to receive and address *******'s concerns. We are pleased to confirm that a member of our team has made direct contact with *******, resolving the matter to her satisfaction. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 11/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ****

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix was to provide traps inside and out for mice control. They advertise they will reservice free of charge anytime. I have called times no show no call. I called to terminate contact. They did but zre charging a fee of$260.00. This was a breach of contract . I do not expect to pay a termination fee.

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this matter to our attention. We have made contact with ******* and are pleased to report that a satisfactory resolution has been agreed upon. We appreciate the opportunity to review his concerns and wish him the best moving forward. 

  Customer Answer

  Date: 11/11/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:11/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GREENIX CHARGED ME TWICE FOR THE SAME service and promised A REFUND I NEVER RECEIVED

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing his feedback. Our team has reached out to ***** and sent him a proposed resolution directly via email on 11/7/2025. 

• Initial Complaint

  Date:11/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $150.00 for a whole in house treatment, few days later I kept seeing insects (spiders and other insects in my house, garage and the basement) I waited about 2 weeks to see if the treatment that they performed will work, it didn't and I kept seeing spiders, cockroaches and other insects.
  I called them and was told that I don't have an active account and they will not retreat my house or refund me, attached are both the invoice and the email refusing to do the job.
  I need a full refund or a treatment that hopefully will work.

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this to our attention. We appreciate *** for providing their feedback and the opportunity to address his concerns. We are happy to inform that a member of our team was able to reach out to *** directly and were able to come to an agreeable resolution on 11/7/2025.

• Initial Complaint

  Date:10/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See emails below sent to the company.
  
  Sent email 10-28-25: I cancelled this service over a month ago and you have not come out to service my house but yet today you took an unauthorized payment out of my account!
  
  I am asking you cancel this transaction immediately. Please let me know tomorrow during your business hours once my Payment has been returned/transaction has been cancelled.
  
  Sent email 10-29-25: I was informed when I called to cancel that the payment was fire the upcoming month. I questioned this specificly because I didn't want to be charged.
  
  The other issue I have was my card that I authorized you to charge was expired. So how did you now all of a sudden charge my account?
  
  Like I have told your company when I cancelled...
  When I first signed up I was informed by your salesman that it was a one year contract. I told them I wanted to make sure it was not an automatic renewal every year. I was assured it was not. They also stated at that time that many people don't even need/use the service the next year because your chemicals kill everything so well. Usually customers will get the service every other year because of how well they kill the pests. When I called to say that my contact was up and wanted to inquire about the next months charge is when I found out that it did not have an end date on the contract. I had to cancel to stop it!
  
  I have been mislead, given wrong information, and wrongfully charged! I hope you will refund this money to my account.
  
  Company's response:
  Thank you for reaching out. We’ve reviewed your account and would like to clarify that the charge dated 10/28/2025 is valid. This payment covers the outstanding balance from 08/28/2025, which remained unpaid at the time.
  
  As the payment corresponds to a valid balance, we’re unable to issue a refund.
  If you have any further questions or need assistance with your account, feel free to reach out. We’re here to help.
  
  Please let us know if you have any further questions or concerns!

  

  Business Response

  Date: 11/04/2025

  Thank you for bringing this to our attention. We appreciate Pam for providing her feedback. Our team has reached out to Pam and sent her a proposed resolution directly via email on 11/4/2025, 

  Customer Answer

  Date: 11/17/2025

  The company refunded my money as requested! Thank you!!

• Initial Complaint

  Date:10/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8, 21, 2025 I discovered a wasp infestation on our property, my husband is deadly allergic to wasp sting.I went to my computer looking for a local company to me, that would be in ****************. Greenix had a local number.I contacted that number and was immediately set up with an appointment the same day. They submitted the contract to me online, I read it and signed. The instant I signed it, it disappeared from my screen as well as the service schedule, never to see again."Mark" came out that afternoon and treated the property. On ********* my credit card was charged ***** and ***** I'm assuming these charges were for signing up and then for the first treatment. I have no problem with those charges.On ********* my credit card was again charged *****, for no service provided.On 9 ******* the wasp problem is back.I called the original number I has, my call went to voice mail with this message, " we'll get back with you when we can" no one ever called back.On ******* I sent a detailed text message to that number asking for a response---message won't go through This morning October ******* I spoke with "****" at ************ ****************** Team.She said the reason I couldn't get a copy of the contract was they didn't have my email address. No one ever asked for it. She asked for it and I gave it to her this morning and still have not received a copy. She said they have a ****** charge for early cancellation and I'm disputing that as I was lead to believe they were local in my neighborhood and the lack of being able to contact them regarding this matter.

  

  Business Response

  Date: 11/03/2025

  Thank you for bringing this to our attention. We appreciate **** for providing their feedback. Our team has reached out to **** and sent them a proposed resolution via email on 11/3/2025.

  Customer Answer

  Date: 11/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:10/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we started service with greenix pest control for a hornets nest we have outside our home they are really bad coming in bedroom window we killed about 30 to 40 a day greenix came out on 09/08/25 sprayed around the nest was told by technician we didnt see improvement call back in three days well we called then they told us to wait 14 days in the meantime we were getting stung i called back then they scheduled another appointment another guy came out said the same as first so i called again they said same thing then we had a third guy come out they are still not better its getting umbearable every time i call they say you should see more than usual whatever product they are using is not working at all we pay a monthly service fee and we want to cancel but they are not letting us

  

  Business Response

  Date: 11/07/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing their feedback. We are happy to inform that our team was able to get in contact with *** and Mrs. ***** directly and were able to come to an agreeable resolution on 11/7/2025

  Customer Answer

  Date: 11/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:10/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When a sales *** for Greenix came to my door and was telling me about their service it sounded great. The sales *** mentioned I can cancel at anytime. Shame on me for not reading reviews prior to going with Greenix as it clearly is a common thing with them that they conveniently dont mention anything about a $200+ cancellation fee. Either the sales ***s are not trained properly and dont know the contract, which is shame on Greenix for not training their employees properly, or the sales *** knows there is a fee and doesnt mention it. Also, shame on Greenix for being misleading.

  

  Business Response

  Date: 10/31/2025

  Thank you for bringing this to our attention. We appreciate ******* for providing her feedback. Our team has reached out to ******* to discuss and have sent her a proposed resolution directly via email on 10/31/2025. 

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute relates to deceptive door to door sales practices. Door to door salesperson confirmed there was NO long term contract or cancellation fee. Now that Im moving and need to cancel a $299 cancellation fee is being assessed.

  

  Business Response

  Date: 10/31/2025

  We appreciate the opportunity to address this concern. Weve reached out directly to ***** to propose a resolution and invite any additional feedback or questions.
  Greenix strives to provide clear communication and a positive experience for every customer, and we appreciate this feedback as we continue to improve our sales and service processes.