Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
• 

  Greenix Pest Control

  300 Delaware Ave Ste 2215 Wilmington, DE 19801

  
• 

  Greenix Pest Control, LLC

  73 Cavalier Blvd Ste 134 Florence, KY 41042

  
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  Greenix Pest Control

  300 Main St Lafayette, IN 47901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to accept the cancellation of my pest services. I have spent almost 2 hours on the phone with their account management team since June 2025 receiving multiple confirmations that my account was canceled. Yet they continue to send their **** to the house to spray even though I respond back to the text message saying please do not come. I have canceled my service. They then continue to try and bill us for something that we have canceled for several months. They are violating cancellation/opt out rights and refused to cancel the account.

  

  Business Response

  Date: 10/28/2025

  Thank you for bringing this matter to our attention. We can confirm that Romeos concerns were fully addressed during a conversation with a Greenix representative on October 27, 2025. During that call, the account was reviewed in detail, and ******* cancellation request was confirmed. The account is now closed, and no further services or charges will occur. We appreciate the ******* time and the opportunity to resolve this matter.

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Email to Greenix manager and team Conversation regarding the persistent issues I have been experiencing with Greenix services. I expressed my dissatisfaction, and based on our discussion, I agreed to give the company another opportunity to resolve these concerns.A service was scheduled for October 3, 2025.

  As required, I took time off work, incurring a loss of wages, to be present for this appointment. Upon the technician's arrival, I was surprised to find that he seemed unaware of the specific pest issues I had communicated to you, particularly the presence of spiders and crawling insects inside my home. When I explained the situation, he stated that internal treatment was unnecessary, as the external spray would suffice.

  Despite my concerns about ongoing indoor pest activity, no interior treatment was performed. Regrettably, these indoor pest issues have continued unabated since that service.Furthermore, a complimentary VIP treatment was scheduled for October 17, 2025.

  Once again, I arranged to be home, resulting in another day of lost income, given the company's policy of not servicing on weekends. To my dismay, no technician arrived for this scheduled appointment, and I received no prior notification of a cancellation or delay. This incident has caused significant frustration and financial inconvenience.

  For the past five months, since June 2025, I have been paying $80.00 monthly for services that have demonstrably failed to deliver the promised pest-free environment.

  Prior attempts to address these issues with Greenix, dating back to ******* have not led to a satisfactory resolution. I continue to encounter issues such as large infestations of bees around my property and daily sightings of spiders and other crawling insects inside my home, which is contrary to the results I expected when I invested in your company's services.

  Due to the ongoing lack of effective service and the financial implications of missed appointments I have initiated a dispute.

  

  Business Response

  Date: 10/31/2025

  Thank you for bringing this matter to our attention. After reviewing ********** account and speaking with her directly, we are pleased to confirm that the matter has been fully resolved. Greenix is committed to providing consistent and effective service, and we appreciate this feedback as it helps us continue to improve our communication and reliability for future services.

• Initial Complaint

  Date:10/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified Greenix of cancellation by email on 8/26/25, yet they continue to charge me. They tell me that cancellation by email in writing doesn't count and you have to call their Sales team. I only cancel things in writing, not verbally by phone or other.

  

  Business Response

  Date: 10/29/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to review and resolve ******** concerns. We are pleased to confirm that we have communicated with ****** directly via email, confirming his satisfaction with the mutual resolution that was met. If there are any additional questions or concerns, please don't hesitate to reach out to us directly. 

  Customer Answer

  Date: 11/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:10/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first ********** attempted to come to our house outside of the scheduled time window. I asked him to come during the schedule time and he did. He appeared under the influence. He was nearly impossible to communicate with. He was directed to the area where the pest issues were. The ********** ignored it entirely. He set traps in areas we had already baited and had not caught any pests. He set no traps in the areas we were having issues. He placed a few boxes outside. He told my husband that if he wanted to "save money" we could close up the area where the pests were getting in ourselves. He then stood by his van for 20 minutes or so before leaving. The ********** was overall disinterested and appeared to have no idea what he was ******** one scheduled a follow up visit with either me or my husband after the first visit despite us paying for weekly visits. I called the following week to complain. I was told that I would need to call back at a different time to file a complaint. I did call back and was transferred to an account manager. She offered me one month free of exterior services if I continued services. She informed me that in order to cancel, I would need to pay $249.00 on top of the $434.41 for services that were never provided to me. She told me that an appointment had already been scheduled for a second service. No one had consulted me about the service date or time. I told her I would follow-up with husband and call back later. I called back and spoke to a different account manager who told me that they were not authorized to do anything for me, but she would have someone contact me who was authorized. I was informed that the person would be reaching out within 24 hours. I also was told that my second service appointment was cancelled. After over 48 hours, no one reached out to me. I reached back out after I was told that my appointment was never cancelled. I was again given the run around about someone reaching out to me. No one has reached out.

  

  Business Response

  Date: 10/29/2025

  Thank you for bringing this to our attention. We appreciate ****** for providing her feedback and is something we take seriously. We are happy to inform that ****** was able to work with a member of our team directly and were able to come to an agreeable resolution on 10/28/2025. 

  Customer Answer

  Date: 10/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ***********

• Initial Complaint

  Date:10/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix came out to my house. They applied the wooden mouse traps in my home. They were supposed to follow up the next week appointment was cancelled without telling me. They showed up today which is the following week. Over the course of 2 weeks only one mouse was caught. I expressed to tech that method was not working because I seen the mice avoid the traps. He went around the house and replaced 2 traps. Thats it. One came from the mouse and the other one I snapped by mistake. For a ****** down payment. This should have some effect on my home. I feel really discouraged. Im locked in a contract and they are not addressing my concerns.

  

  Business Response

  Date: 10/31/2025

  Thank you for bringing this to our attention. We appreciate ********* for providing her feedback. We are happy to inform that a member of our team was able to get in contact with ********* directly on 10/31/2025 and are currently working with her towards a resolution to address her pest concerns. 

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor service. I should've realized it wasn't going to be a good experience from the beginning since I had explained to the salesperson that we were not interested as we were already with another company. The sales person would not leave and would not take no for an answer even after I said I would have to wait to talk to my husband about switching. Agreement between sales person and myself that I would get treatment on the exterior of my home every 6 weeks and then interior and exterior treatment of my home every quarter. Had one treatment and no other treatments for 11 weeks. Called multiple times to get treatments as agreed upon only to get put on hold for a very long time. One time was on hold so long my wait exceeded their normal business hours and the automated system told me to call back during regular business hours. Finally got an appointment to have treatment done (11 weeks after initial treatment). Because of the 2nd treatment being so close to the quarterly one they cancelled my regularly scheduled quarterly treatment, even though I paid for it. ($99.00+$69.99+$69.99 = $238.98 total for 2 service treatments (between Aug 7th & Oct 23rd 2025 = 77 days). Since the service is supposed to only be $150 + $20 for flea & tick each quarter then I should only need to pay $170. I would like to be refunded $68.98 for services not received and the cancelation fee waived/refunded ($299.00) since the company was in breach of their own agreement.

  

  Business Response

  Date: 10/22/2025

  Thank you for bringing this to our attention. We appreciate **** for providing her feedback. Our records indicate that **** was able to work with a member of our team directly and were able to come to an agreeable resolution on 10/16/2025. 

  Customer Answer

  Date: 10/22/2025

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 24024375
  
  I am rejecting this response because: after multiple attempts to get service as agreed upon they are still in breach of the service agreement. They did schedule a service call for October, however they no longer have my quarterly service due in November as they canceled it even though I requested they keep it and also the evey 6 weeks services.
  
  Regards,
  
  **** ********

  

  Business Response

  Date: 10/31/2025

  We appreciate the opportunity to continue to work towards a resolution with ****. We are pleased to report that a member of our team made contact with **** on October 31st, fully resolving her concerns. If there are any additional questions or concerns, please don't hesitate to contact us directly. 

  Customer Answer

  Date: 11/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:10/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales man refused to leave and would not take NO for an answer. was here over an hour, gave me money to cancel with other company and promised me he would come every 6 weeks since I am paying monthly. Serviced the day he refused to take NO for an answer and has yet to come back and that was well over a couple months ago. Text him to have him service again like promised and told me to go online to schedule. Guess what you can't go online and schedule. So tried contacting them by phone and again no help at ALL as they wouldn't answer. Complete lack of service all the way around...quick to take the money and charge me each month but hasn't done a dam thing since the first service. I will NEVER recommend this money greedy, pressure based, don't take NO for an answer, HORRIBLE company!!!!!

  Customer Answer

  Date: 10/17/2025

  Just wanted to add the messages as well. Poorservice. I will drop the issue if they waive the cancellation fee and reimburse 1-2 months of payment. 

  Customer Answer

  Date: 10/17/2025

  Just wanted to add the messages as well. Poorservice. I will drop the issue if they waive the cancellation fee and reimburse 1-2 months of payment. 

  

  Business Response

  Date: 10/23/2025

  Thank you for bringing this to our attention. We appreciate ******* for providing her feedback. We are happy to inform that a member of our team was able to speak with ******* directly and were able to come to an agreeable resolution on 10/23/2025.

  Customer Answer

  Date: 10/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:10/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed the customer service address to cancel and they responded saying I have to call. So I went back to my account and removed payment information and emailed the customer service that I did so. They replied saying I have to call the number as my account was still active anyway. I cannot call during their business hours but called after hours anyway, trying to leave a message. The recording says that I have to call during business hours. Stuck in a roundabout. My contract has been fulfilled.

  

  Business Response

  Date: 10/22/2025

  Thank you for bringing this to our attention. We appreciate ******* for providing his feedback. Our records indicate that ******* was able to work with a member of our team via email on 10/16/2025 and were able to come to an agreeable resolution. 

  Customer Answer

  Date: 11/01/2025

  The service desk cancelled my account as requested the same day I filed a BBB Complaint. Someone from the home office left a message expressing concern but it doesn't matter as they still require everyone to call to cancel.

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $99 total from 06/10/2025 to 06/11/2025. The company came and dropped off some bait boxes outside my home. No one came inside the home or spoke to me longer than the time it took to take a second payment from me on 06/11/2025. Unhappy with the services, I left a message telling them I was unhappy that the technician only put boxes outside my home and didnt ask me any questions about where I saw activity and he did not come inside to inspect or put traps/poison. I requested to ******. I did not get any resolution/call back but got a new debit card just in case they failed to cancel! I still purchased bait and traps on ****** to do the job I thought I was hiring them to do. Now, 10/14/25 they just charged me $199 for July, August, September, and October. They never performed services in any of those months! They only came on 06/11/25 and collected payment on the same day. I called to cancel again on 10/14 and requested a refund and they refused! I want my money back! Services were not performed or performed poorly. I only want the $199 back since no one came those months to inspect the bait boxes or to add more bait, and I want this canceled! I am not happy with the service/lack of follow up service and inspection. I also sent a screenshot of my email to them back in July letting them know I left a message and wanted to make changes.

  

  Business Response

  Date: 10/15/2025

  Thank you for bringing this to our attention. We appreciate ******** for providing her feedback. We are happy to relay that a member of our team was able to get in contact with ******** directly and were able to come to an agreeable resolution. 

• Initial Complaint

  Date:10/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2025, a saleperson solicited at our home selling pest control services. Told them I would agree to 4 visits per year. Specifically told him I would not agree to any subscription type service plans or automatic renewal. He said I could cancel any time. He failed to disclose the subscription service and failed to disclose the $249 cancellation fee. Misleading at best, deceptive at worst. Had no complaints with the service itself. The salesperson has you sign and initial on a small tablet so I didnt even see the fine print. The details are hidden in the fine print. Read the fine print and dont rely upon any representations from the salesperson. The 3 times Ive tried calling I couldnt get through.

  

  Business Response

  Date: 10/21/2025

  Thank you for bringing this to our attention. We appreciate ********* for providing his feedback. Our team has reached out to ********* and sent him our proposed resolution directly via email on 10/21/2025. We have also informed ********* to reach out to us directly with any additional questions if needed to ensure we come to an agreeable resolution. 

  Customer Answer

  Date: 10/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. The Executive Resolutions Supervisor was very professional and addressed all of my concerns. I appreciate their professionalism in addressing my concerns. 
  
  Regards,
  
  ********* ******