Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 34 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  699 Industrial Dr Middletown, DE 19709

  
• 

  Greenix Pest Control

  1730 Akron Peninsula Suite 106 Akron, OH 44313

  
• 

  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
• 

  Greenix Pest Control

  251 N Rose St 227 Kalamazoo, MI 49007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed in Greenix behavior. They sent a technician to our house and he started an argument with my husband, my 14 year old daughter, and myself. He we was upset with our America flag and was quick to let us know he was ex military. His behavior has my child and I afraid to even have anyone from Greenix even come on the property. When I called to cancel service because I will not be bullied on my own Property. The telephone sales people were argumentative and rude. They let me know I will be sent to collections even if I no longer allow Greenix on my property. That man could have hurt my child or me. He cornered my 14 year old in the garage and all she could do was run in the house and hide. You have lost a long time customer. This company takes no responsibility for poor behavior and bullies you into keeping the service even when you tell them to stay off your property.

  

  Business Response

  Date: 08/12/2025

  We appreciate ****** providing her feedback and concerns and take these matters seriously. We were able to make contact with her directly and are happy to inform that we have come to an agreeable resolution with her on 8/12/2025. ****** is also able to reach out to us directly if she has any questions in the future. Thank you. 

  Customer Answer

  Date: 08/12/2025

  Greenix contacted us to remedy the problem.  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Greenix to resolve an issue with bees at our home heard buzzing in our bedroom ceiling and saw an extensive amount of bee activity near our bedroom on the outside of the house. Technician came on July 31 and spayed the outside problem area of the house and a ceiling light fixture near the problem area on the inside of the house. Technician said bee activity could increase in the near term due to agitating them, but we should call back if we haven't seen improvement in 5-days.After 5-days (August 3) we noticed an increase in bee activity on the outside of our home and discoloration in the ceiling drywall in the bedroom problem area. We contacted Greenix to request immediate service but they could not come until August 7. During the evening of August 5, we observed a hole in the drywall in the problem area of the bedroom and saw that may bees had entered our bedroom. We contacted Greenix the next morning (August 6) to report that the situation had now become an emergency matter. They submitted an emergency ticket and said that a technician would come to the home that same day to resolve the matter. When my wife called and checked on the status of the technician, they said that he/she was scheduled to come *********** a result of their failure to provide the services and assistance promised my wife informed them that we were canceling our recent contract with them and requesting a full refund. We called another company that came the same day to resolve our issue and remove the extensive yellow jacket nest in our bedroom ceiling.Our contract with Greenix called for a $39.99 monthly fee to be on a service plan. When we told them we were canceling their service and contract, they subsequently submitted a pending credit card charge of $263.94. We have a dispute with our credit card company against Greenix for this $263.94 charge and the other two previous charges of $66.99 and $39.

  

  Business Response

  Date: 08/12/2025

  Thank you for bringing this matter to our attention. We appreciate Will providing their feedback and concerns. We have communicated our proposed resolution to Will via email and to reach out to us directly with any questions.

  Customer Answer

  Date: 08/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  Will *****

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving emails telling me I owe for services that I have never signed up for, nor have I or ever used this company.

  

  Business Response

  Date: 08/11/2025

  We appreciate **** providing her feedback and concerns. We were able to get in contact with her directly, are happy to inform that we have come to an agreeable resolution with her on 8/11/2025. **** is also able to reach out to us directly if she has any questions in the future. Thank you. 

  Customer Answer

  Date: 08/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept tentatively, the business's response to resolve this complaint. I have also notified both of my financial businesses involved to insure resolution. I trust that I will have no further incidents. Thank you BBB for stepping in to help with a favorable outcome.

  
  Regards,
  
  **** ********

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a one year contract for services from company. Called two times to cancel contract and was transferred multiple times. Finally had customer *** agree to terminate since my agreement on signed contract was for 1 year of service ending 7/25/25. They then proceeded to illegally charge a $299 termination fee.

  Customer Answer

  Date: 08/06/2025

  Company left voicemail to call ****** at **************************. However, when we enter the #*** the message just repeats itself and jjust goes into endless loop. 

  

  Business Response

  Date: 08/11/2025

  Thank you for bringing this to our attention. We appreciate ***** for providing to feedback and concerns. We have attempted to contact ***** directly and have sent our proposed resolution to him via email on 8/7/2025 and informed to reach us directly with any additional questions if needed further. 

  Customer Answer

  Date: 08/12/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pushy doorbell ringing salesman made deceptive promises not kept by actual service provider, as well actual company when we called to ******. Never was advised that we had 3 days to cancel. Wanted to charge us a $300 cancellation fee ! Not only did their product not work as advertised, the service applicator stated that the salesperson should not have promised certain services, simply because it wasnt at all truthful. We are extremely frustrated with every aspect of this company !!!

  

  Business Response

  Date: 08/08/2025

  Thank you for bringing this matter to our attention. We have attempted to make contact with ****** and sent her an email with our proposed resolution.  We hope to hear back soon and appreciate the opportunity to work with ****** toward a positive outcome.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed the Greenix *** when I called regarding services of the issue I was having, I informed them I was looking for a remedy for an indoor flea issue. He kept recommending full home treatment as the only option to get rid of fleas. I asked multiple questions all asking if this was for an indoor treatment that would eliminate the fleas. Every answer was yes. This is the only flea treatment offered. He stated this was an indoor treatment. And it required a 12 month contract that they must also treat the outside to guarantee it goes away. With a baby on the way I was agreeable and had no issue with using their services for 12 months if it worked. Over the course of two separate phone conversations I was reassured that this was an indoor treatment to eliminate fleas. When the technician came out on Wednesday he asked if we were having any issues inside other than spiders. I explained the only issue we are having is fleas, that was the only thing they were there to spray for. Upon reading his service notes deeper he saw a small note indicating a flea treatment may need to be schedule / recommended. He explained he was there to do an external pest spray and check the inside of the home not to spray for fleas. He also told us that they are trained not to offer that service until a contract is signed. They are trained to upsell the flea treatment after they come out to the home and a ******************************* place. The tech that came out wasnt sure if the spray he had for that day even treated fleas at all. The sales *** lied, falsely advertised their services to sell the product. In addition when I asked to speak to a manager about the situation to let them know my concerns I was told they dont do that. So I was unable to resolve my concerns with a manager.

  

  Business Response

  Date: 08/07/2025

  Were truly sorry to hear about Jessicas experience and appreciate her taking the time to share her concerns. We understand how frustrating this situation must have been, especially given the urgency of resolving an indoor flea issue with a baby on the way. We have since spoken directly with ******* and received her feedback. While we strive for clear and accurate communication in every interaction, we acknowledge her perspective and regret any confusion or frustration caused. Her experience has been shared with the appropriate teams, and well be using it as an opportunity to review and improve our processes moving forward.
  Thank you again.

• Initial Complaint

  Date:08/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for their pest control service. The contract. Is for 6 treatments every 30 days beginning in April then May, June, July, August and September. We were suppose to have a treatment on 7/25 which is past the 30 days and then they cancelled it with no rescheduled date, I emailed on the 26th to see what was going on and the response was, they will reach out to us. July 28th still no response so I email again and only get another email reminding us of our subscription. and reiterate that its every 30 days which now its 9 days over the 30 days. I then call to see if I can a get help and they tell me my service is cancelled. After much discussion the agent said, sorry we got your account mixed up and yes we see it now, well send someone tomorrow. Nobody came On July 30, we get an email stating our treatment is every 30 days and then it has a line item noting next service date but its blank, nothing scheduled. Again I call and get the run around saying that we have to pay for 6 treatments no matter what. I told them that July was when they were suppose to come, being the middle of the summer thats a crucial month for mosquitoes. They offered 2 treatments in August, or September when its not needed that close together and for the sake of pets and grandkids dont want the exposure for no reason. We wanted it done it every 30 days as we agreed to and at least would appreciate a reschedule date communication when they no show. They missed the crucial month and still want us to pay the 6 treatments under crontrived circumstances just to get paid for their breach of contract that clearly says every 30 days. We get that weather affects that but 2 weeks past and no communication from them is them breaking the contract not us They will say they are offering a coupon or double up or on a month we dont need it but the point is we needed it in July, they said they were coming a week late already then cancelled that and never rescheduled us. We want out

  

  Business Response

  Date: 08/06/2025

  Thank you for bringing this to our attention. We appreciate ******* providing their feedback and concerns. We were able to speak with ******* via email on 08/011/25 and were able to come to an agreeable resolution with them. We also have informed to reach out to us directly to address any further questions if needed. Thank you. 

  Customer Answer

  Date: 08/10/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenix pest control products do not work on spiders which is our primary problem.
  When you try to cancel they won’t and they sent technicians back to reapply the same product which does not work. I also found out they had promotions for $29.99 but charged us $49.99 after the $99.00 start up fee. They wanted to charge $249.00 to cancel the service. I explained the service didn’t work but they refused to waive the fee. They did lower our charge to $29.99 and gave us two months of coupons. It’s bad business practice to offer different pricing for the same service. Greenix dust does not kill several kinds of spiders at my home so I feel they violated the contract and should waive the cancellation fee. My wife and I provided photos and documentation to them showing how ineffective their product is but they would not consider stopping the service without charging $249.00. Even the last employee that visited our home saw and notated the spider problem

  

  Business Response

  Date: 08/06/2025

  Thank you for bringing this to our attention. We appreciate ****** providing their feedback and concerns. We were able to speak with ****** on 07/31/25 and were able to come to an agreeable resolution with them. We also have informed to reach out to us directly to address any further questions if needed. Thank you. 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around Friday July ******* I called Greenix to request service to remove or extinguish an active wasp nest located in my attic. I was told on the phone that a technician may use a dust that would be carried back to the nest and subsequently kill the queen and subsequently the rest of the wasps. During the initial phone call, I was informed that I needed to sign a contract online while still on the phone in order to finalize the appointment (scheduled for the following Monday July 28th). Upon descending from the attic, he reported to me that he didn't see a nest and said that he would spray the roofline outside (there was no mention of a dust that would be carried back to the queen and there is a stain on my roof from a spray where the wasps continue to exit and enter) After days have past, the activity from the wasps remain and appear to have increased . I was able to identify the wasp nest in the attic myself. After 1hr phone call with Greenix customer service to seek a refund because the requested service was ineffective, I was notified that a full refund would not be possible, however a partial refund would be possible because the technician also sprayed around the house for which I would be charged. I did not request this nor want this. The total service was priced at $299 and a $100 refund was offered. I am being charged for unrequested work and the service that I requested was unfulfilled and is now exacerbated. I called Greenix to eliminate the wasps and the wasps are still very much active and unresolved. I was paying for a service to save me time, and trying to resolve the issue with Greenix has taken exponentially more time. These are deceptive practices and I am learning not uncommon for Greenix. I continue to seek a full refund I refuse to pay for something that a) did not even remotely work and b) additional unrequested services that were made to appear necessary to eliminate the wasp nest.

  

  Business Response

  Date: 08/05/2025

  We appreciate **** providing their feedback and concerns. We attempted to reach out to him directly by phone and left him a voicemail. We also have reached out via email with a proposed resolution and informed to reach out to us directly with any additional questions. Thank you.

• Initial Complaint

  Date:07/30/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2024 entered 1 year contract for pest control. November 2024 added rodent baiting for increased price. Verbal assurance from salesperson that I could cancel this portion at any time without fee or ectending original annual contract. Attempt to cancel today since contract ended in April. Told my contract extended to November *********************************************************************************** and I'd signed the contract and could only cancel by paying $300 cancelation fee. They refused to allow me to speak with anyone supervising the contract manager. She said she was the boss. I would like to ****** the contract since it expired in April and for them to honor their salespersons verbal agreement with me.

  

  Business Response

  Date: 08/05/2025

  We appreciate **** providing feedback of their experience. We have made contact with her and discussed a resolution with them directly and have informed to reach out to us directly with any additional questions or concerns if ever needed. 
  
  
  

  Customer Answer

  Date: 08/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  **** *****