Business Profile
Plumber
Roto-RooterThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.19/5 stars
Average of 484 Customer Reviews
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Review fromMatthew G
Date: 10/26/2023
1 starTerrible experience trying to pay the bill, we had called in multiple times to try and pay and every time was met with a voicemail. Weeks go by and I get a call that if we don't pay by the end of the day there would be a lean put on our house. We were ready to pay weeks ago and could not get anyone on the phone to pay, and the lady we worked with to pay told us said she had never got a voicemail. We have both call and email records of us trying to pay for weeks. The only thing that got them on the phone was leaving a voicemail tell them how upset we were to receive a threat of a lean against our house. I would never recommend working with this company for anything and this is the first time I have ever written a bad review for anyone. The only good thing I can say is that the Dry wall people the recommended did a good job, however they are not associated with Roto Rooter.Roto-Rooter
Date: 10/30/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromJanine G
Date: 10/22/2023
1 starRoto Rooter, your company's actions have left me utterly appalled. The experiences I've endured have convinced me that your practices are deeply embedded in a culture of deceit, discrimination, and price gouging. This goes beyond a mere misstep; it's a systemic issue that strikes at the core of your company's ethics.I was compelled to utilize your services, only to be subjected to what I can only describe as a maelstrom of fraudulent activities and manipulative pricing. Conversations with your management only further eroded any trust I might have had when they, to my dismay, blatantly lied to my face regarding your services and products.My grievances don't end there. A simple price comparison with your competitors revealed an egregious price disparity. The very same services I procured from you were available from neighborhood companies at a fraction of the cost you charged, an inexcusable offense.The outcome was so unsatisfactory that I had to seek the help of another company to rework the job you initially performed. Not only did this alternative provider do a far superior job, but they did it at a price that actually aligns with reality.It's difficult to put into words how deeply disheartening this experience has been. Your company, in my eyes, represents pure capitalism, a profit-driven endeavor at the cost of honesty, integrity, and fairness.In the end, I'm left with the strong belief that Roto Rooter, given the extent of its unethical behavior and misrepresentation, should not continue to exist in its current form. The issues I've faced mirror the concerns raised by countless past and recent customers on the Better Business Bureau platform. I can't stress enough the need for a comprehensive review and a meaningful rectification of these issues. Roto Rooter must take a hard look at its practices and pricing, aligning them with market standards and its stated commitment to quality, customer service, and values.Roto-Rooter
Date: 10/26/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromSam M
Date: 10/21/2023
1 starAbsolute scam company. Charged me $500 to snake a line and couldn't fix it twice. Then they wanted another $1300 to jet the line with no guarantees. I get a call from their "water mitigation team leader" and he told me on the phone that they would send a crew to demo the water damage and dry out my basement. He filed a claim with my insurance in front of me, then didn't help me at all since. I just got a giant $2800 bill for them to do a couple hours worth of work. They cut up some carpet, flood cut a wall, destroyed my vanity, then put some fans and a dehumidifier in my basement. The dehumidifier failed and poured water everywhere. They claimed no money out of pocket and they would deal with my insurance company and have it all covered. In reality this was a high pressure sales tactic and they did the worse possible job to begin with. The workers were rude, talked trash about other workers and the company, very unprofessional. If my insurance doesn't cover this I'll see them in small claims court. I am left with a destroyed basement, no fixed plumbing and $3000 in bills. Avoid at all costs.Roto-Rooter
Date: 10/22/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromlatoya y
Date: 10/19/2023
1 starThey over charged me to unclog 2 toliets and shower and they clogged my sink drain and the employee left the drain clogged and he sexually harassed me when i called him to come back and correct his mistakes telling me he was gonna charge me an extra $700. He charged me $1877 and an extra $25 for paying in cash!!! This company refuses to refund me and they will be hearing from my attorney.Review fromJulia G
Date: 10/19/2023
1 starScheduled apt with Rotorooter for a 2nd opinion on my hot water heater. I called and verified that it was a free estimate. 1st tech another company. Rotorooter sent a tech out that laid on my floor in front of hot water heater. I realized that my hot water heater light was blinking and had my kids check the hot water. He did nothing and tried to charge me $300. I told him it was a free estimate he did nothing and he did not care. I told him to leave, kicking him out of my house in front of my two small children. My son was home from the military and had been in bed under the covers but overheard the entire conversation and the tech had no clue! Rotorooter techs are disgusting scam artists that need to be investigated. This causes emotional damage to innocent women and children. DisgustingReview fromJames G
Date: 10/18/2023
5 starsRoot Rooter did a Fantastic job clearing a garment from our pipes that someone flushed down the drain. They may cost more than a mom and pop plumber, but they are fast. Our other plumber may not have as fast.Review fromDodi W
Date: 10/10/2023
1 starWay Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! ****** *** ********* would have done it for $100. RIP OFF SCAMMERS!Roto-Rooter
Date: 10/11/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromMichael M
Date: 10/05/2023
1 starThey stood me up two times. I called on a Monday evening (6:00pm) because they claim they will come at any hour. They told me it would be in the next 4 hours. They called at 9:30 and told me they were unable to find a plumber. The operator asked when the next window of time would work and I told them the following day after 6:30pm. By 7:30 the next day I hadn't heard anything so I called to see if they could give me a rough time for arrival. They sent me through a few operators and finally said my dispatcher was on another call. I was told the dispatcher would be emailed and I would be contacted. They never called that evening...still haven't. Luckily, I finally had time to work on it and cleared the lines with a $30 auger from *****.Roto-Rooter
Date: 10/06/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromMichelle D
Date: 10/02/2023
1 starDo not use this company! Tried to scam ** into a fake sewer line repair. Was just a clog for which they charged $738. Had three guys in for a simple clog. Tried the hard sell, claiming we needed work done to the tune of $8500. Sad to think of all the people these frauds take advantage of.Roto-Rooter
Date: 10/04/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction ManagerReview fromDaniel H
Date: 09/29/2023
1 stara Rip Off. I contracted with Roto-Rooter to clean a clog. They did so well although their fee was very high. They found a collapsed main drain pipe via their camera. They quoted a price of $5,900 to replace a 10' piece of 70 yr old pipe. I Knew this bid was outrageously high so I got quotes from other reliably septic companies. One offered to do the job for $1,250. I thus avoided a rip-off. Roto-Rooter is preying on unsuspecting Seniors !Roto-Rooter
Date: 10/01/2023
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
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