Reviews

This profile includes reviews for Roto-Rooter Plumbing & Water Cleanup's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Water Cleanup has 427 locations, listed below.

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  Roto-Rooter Plumbing & Water Cleanup

  255 E 5th St Ste 2500 Cincinnati, OH 45202-4725

  
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  Roto-Rooter Plumbing & Water Cleanup

  7711 Ewing Blvd Ste A11 Florence, KY 41042-7533

  
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  Roto-Rooter Plumbing & Water Cleanup

  1095 Nimitzview Dr Ste 404 Cincinnati, OH 45230-4341

  
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  Roto-Rooter Plumbing & Water Cleanup

  6 S 2nd St Ste 513 Hamilton, OH 45011

  
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  Roto-Rooter Plumbing & Water Cleanup

  1317 Central Ave Middletown, OH 45044

  

Review Details

• Review fromSkyler B

  Date: 11/30/2025

  1 star
  What a waste of money. They just did work at a rental of mine. If it would have been my house I would have shopped around. Over $8,000 later they fixed a main sewer line that they were supposed to put a clean out on (they didn’t). I was also charged for it. The worse thing is it somehow backup the next day. I wasn’t able to be out there when they did the work. That was stupid of me because I’m not sure what they did but take my money. I have already tried calling, just got the “we will put it in our notes”. Never got a call back.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/02/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromSharnai L

  Date: 11/30/2025

  1 star
  Absolutely the worst service I have ever received. The initial meet and greet went well but it went downhill after that.
  They started the mitigation and did not provide the information needed to replace the pipe. So they initial start was a waste of time and money. I had to use a different company to replace the pipe. The price for the “mitigation“ was paid by the insurance company. Over 14k for barely doing anything.
  Then I called them back to finish the mitigation work once the pipe was fixed and they charged double the price for less work. 23k for less work that was done for 14k.
  Even with how professional they were, they are a money hungry company and they do not provide the services that you request. Everyday they emailed looking for a check from my insurance company but my company felt that they did not do enough work to be paid what They were asking for. I had to review the invoice multiple times with making corrections to the work “completed” before the numbers were somewhat reasonable. And the cost still did not add up to what they did.
  They shifted my shower over and messed up the drain because they didn’t know what they were doing. I had to get it repaired by the contractor who refinished my basement. The contractor had so much more work to do because of how they cut the drywall.
  I would never recommend them to anyone.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/02/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromLisa H

  Date: 11/30/2025

  1 star
  Overcharged 720.00 for pipe routing. Came twice and still couldn't get the job done

  Roto-Rooter Plumbing & Water Cleanup

  Date: 12/02/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromSteph W

  Date: 11/22/2025

  1 star
  ***** was phenomenal. Patient, resilient, incredibly professional. While the circumstances are stressful, his clear dedication to providing a superior customer service made a sour situation palatable. I want to be absolutely clear: the original technician, *****, did excellent work and is not part of this complaint. The issue is with Field Supervisor **** ***** and the colleague who accompanied him. During their visit, they informed me that my recently repaired plumbing was “damaged” and that the only solution was a $7,350 repair. They stated that my home would become “uninhabitable” without this work and that I only had a few remaining uses of the plumbing system. They also claimed the job required special digging permits and extensive additional fees. Because these claims were extremely serious, I contacted a licensed ******* plumbing company for an immediate second opinion. The licensed plumber inspected the same issue the very next day. Here are the facts: • The licensed plumber found no damage of the kind described by Mr. *****. • The actual issue was roots in the line, which were cleared using more appropriate equipment. • There was no need for digging, no need for permits, and no justification for a $7,350 charge. • The situation was resolved in approximately 20 minutes, compared to the hours spent by Roto-Rooter. When I attempted to follow up with Mr. ***** about the discrepancies between his claims and the licensed plumber’s documented findings, he refused to answer questions because the call was recorded. Based on verifiable, licensed professional inspection, the information and repair requirements presented to me by Roto-Rooter were not accurate. I strongly encourage anyone dealing with Roto-Rooter to get a licensed, independent second opinion before agreeing to any major repair. Experiences like mine show exactly

  Roto-Rooter Plumbing & Water Cleanup

  Date: 11/24/2025

  Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. Unfortunately, we weren’t able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************. Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.
  Thank you, *** *******
  Customer Satisfaction Manager

• Review fromElizabeth s

  Date: 11/19/2025

  1 star
  I'm shocked this company has this rating with the BBB, honestly. My experience was bad. My patio was very damaged where they dug incorrectly to get to the pipe that needed replacing, there was no accountability provided by the company. The price was excessive. It was difficult to get to anyone to discuss the issues I ran into. Do not use this company, it's dishonest and just cares about the sale. I guess it's my fault for going with them and not researching a bit more and reading all the bad reviews that are posted online about them.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 11/21/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromSteve H

  Date: 11/18/2025

  1 star
  On 11/15/25, we contacted Roto Rooter about a clogged drainage pipe at a manufactured home that we own and RR sent a plumber. The RR plumber said he tried to snake thru the clog, but the snake failed, so he requested someone else at RR to come over and scope the pipe with a video camera.
  We received:
  1. A $460 invoice for the failed attempt to snake the pipe.
  2. A $6,000 proposal from ***** ******r at RR that contradicts itself. The proposal says that RR would "clean the line either with a mechanical blade and cable or a high-pressure water jet" and that this is a temorary solution. The proposal also says that "existing line will be....replaced with a new line and cleanout."
  Two days later, we had a legitamite plumber come. He successfully snaked the pipe, and cleared the clog. It took him 30 minutes and he charged $260.
  In other words, RR charged $460 for being unable to a job that another plumber was able to do in 30 minutes for $260.
  I believe that RotoRooter should refund all or most of the $460. I also would like to know what the contradictory $6,000 proposal is supposed to mean.

  Roto-Rooter Plumbing & Water Cleanup

  Date: 11/20/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromTheresa B

  Date: 11/11/2025

  2 stars
  Customer service is great. The technicians are thorough. The issue I have with this business is you make an appointment, automatically receive a text saying the tech will be late, then have to go back and forth waiting an additional hour or day for service. This has happened every time I've worked with this business. They must do better. They need a better tab on where their techs are and how long it'll take them to complete a service. Then they'd be able to give the customer a better estimated time on when a tech will arrive. Right now... the expected wait time is all over the place. 11/7 - I called for service, told the tech would arrive between 1-3pm. After several calls, I was told they'd arrive before 4pm. I said tell them not to come after 4... I'll reschedule. They came any way. 11/9 - I was told a tech would arrive at various afternoon times. No one ever showed. I was told I'd then have to wait until 11/10 for service!

  Roto-Rooter Plumbing & Water Cleanup

  Date: 11/12/2025

  Thank you for sharing your feedback. Were sorry to hear that our service did not meet your expectations. Unfortunately, we werent able to locate your record in our system. To help us investigate this further, please email me your full-service address, including the zip code. My email is ********************* Including a copy of this review would also be helpful. We appreciate the opportunity to better understand your experience and address your concerns.Thank you, *** ******* Customer Satisfaction Manager

• Review fromSammi C

  Date: 11/10/2025

  1 star
  ?? Stay Away from This Company – They Only Care About Your Money, Not Your Problem If I could give zero stars, I would. I’ve spent over $1,000 with Roto-Rooter, and my plumbing problem is still not fixed. Here’s what happened: • First visit: My tenant reported a clogged kitchen sink. Roto-Rooter came, charged $500, and said it was fixed. Few days later, the sink overflowed again. • Second visit: They said it’s a main line blockage and charged me another $600. They promised a camera inspection to confirm the real cause. • When the plumber came for the inspection, he stayed two minutes and left. My tenant said he didn’t do anything. • I called the office and was told they’d check with the plumber (his name was ****) and get back to me. Guess what? No one ever did. • Two days later, the basement flooded again. When they finally did the camera inspection, they sent me a $5,200 estimate—and refused to show me the camera footage, saying it “belongs to the company.” Excuse me? I paid for that inspection! Every time they come, they claim it’s a different issue and ask for more money. There’s no accountability, no follow-up, and definitely no professionalism. This company is not focused on fixing problems — they’re focused on milking customers over and over. Save yourself the frustration and find an honest local plumber who actually cares about doing the job right.

• Review fromRoger W

  Date: 11/07/2025

  1 star
  Roto Rooter is running a scam. The scam is simple and machiavellian. They make sure that they are the most publicized plumber company and that they can show up faster than anyone. (Even though there are many same day companies, they depend on their brand to get them in the door first). All other companies, however, will quote their prices before they arrive. For example - cleaning a drain - even same day - is just between ****** dollars. That's *** But Roto Rooter refuses to cite a price beforehand - they say, instead, "we'll give you a free estimate. No charge. And we hire independent contractors, so we can't set their prices. Then the "independent technician" comes by - in a roto rooter truck. And the technician quotes customers 10 times the going rate or more. (For example, they quoted me $575 just to clean out a drain.). At this point, customers who haven't done research - typically exactly the people who cant afford to be screwed but get screwed anyway - feel pressured and pay it. Others who know they are getting screwed now have an emergency and they see the guy is there and can handle it - and -realizing its probably too late to get someone else because they trusted the roto rooter brand - just pay it anyway. Others, like me - ask for a discount - at which point the scam is revealed and the technician says "I can't, the prices are set by roto-rooter." Then, when I refused - the guy continued the scam by offering a hundred dollars off. As instructed, I'm sure. Personally, I said no and hired someone else who did the work for $125. But that's because I'm an attorney. Roto rooter clearly makes its money off of people in real jams, and old people, people whose language skills are limited, etc. In other words - it's a predatory, price-gouging scam. Furthermore, they make that money off of people who probably cant afford it, and at the expense of honest companies, trying to do good work for a decent price.

• Review fromKiersten B

  Date: 11/06/2025

  1 star
  I found there was some water and sewage that backed up in my basement. I explained to Roto Rooter over the phone of the situation and that we would possibly need it to be snaked. Initially, they sent out a plumber who flat out told me that he does not have the ability to snake the drain and he would have to put a lead out to dispatch for a new plumber. It took about an hour for the next plumber to come out. When the next plumber showed up, he barely addressed who he was and had an attitude with me for this entire duration of his stay. I would ask questions in which he would give extremely vague answers. He told me about 2 hours into the job that there was a potential clog he can't get past and he would need the camera tech to come out. He said if the clog is under my front porch that they would need to dig the entire porch out to place the pipe. Once the camera tech arrived, they would be able to visualize the pipe. They would not show me the camera footage but told me that the pipe at the front of my house in my basement is collapse and they "punched a hole through soil" to clear the pipe. Mind you, I have no trees in front or back yard. It seemed like they were trying to instill fear in me as if this problem needed to get fixed asap and for a starting cost of $3500. I had to speak with my husband about the matter in which the camera tech was wonderful in relaying all the information to him, but the plumber would continuously cut him off and not properly explain what was going on. So they managed to clear the pipe and take almost $800 from me. After signing the paperwork for the job, the plumber even asked for a five star review. The whole encounter was extremely uneasy and uncomfortable with the lack of professionalism. The next day we got a second opinion from another company. Not only did they snake and used the camera, they let my husband watch. They did not visualize any collapsed pipe and said the main sewer line was totally clear. I call Roto Rooter again.