About
Important information
- Additional Info:
Roto-Rooter has provided the following information to BBB regarding their corporate structure: Roto-Rooter has company-owned locations, independent contractors and franchise operations. According to Roto-Rooter, independent contractor and franchise locations are responsible for their own customer service and complaint handling. Roto-Rooter itself does not bear any responsibility for the work of its independent contractors despite using the name Roto Rooter. BBB is working with Roto Rooter to more clearly communicate the responsibility of its independent contractors.
Overview
Headquarters
Roto-Rooter Plumbing & Water Cleanup
255 E 5th St Ste 2500
Cincinnati, OH 45202-4725
BBB Accreditation & Rating
Roto-Rooter Plumbing & Water Cleanup is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?
About This Business
Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:
- Basement Plumbing
- Bathroom Plumbing
- Drain Cleaning
- Kitchen Plumbing
- Laundry Room Plumbing
- Outdoor Plumbing
- Sump Pump
- Water Heater
- Water Damage Restoration
BBB Accredited Since: 11/3/2025
Years in Business: 91
Products and Services
Business Details
- Local BBB:
- BBB Cincinnati
- BBB File Opened:
- 3/1/1973
- Business Started:
- 1/1/1935
- Business Incorporated:
- 12/14/1984
- Type of Entity:
- Corporation
- Alternate Names:
- Roto Rooter Services Company
- Roto-Rooter Group Inc.
- Roto Rooter Corporate Headquarter
- Roto Rooter Headquarters
- Roto Rooter Plumbing & Drain
- Roto-Rooter Plumbing & Drain Services
- RR Plumbing Services Corp
- Roto Rooter Plumbing and Drain Service
- Business Management:
- Ms. Pat Swanson, Office Manager
- Mr. Robert Goldschmidt, President
- Mr. Eric Fields, General Manager
- Mr. Spencer Lee, CEO
- Mr. Mark Connors, Executive Vice President
- Mr. Thad Reinhard, President
- Mrs. Sally Bayer, Vice-President of Marketing
Additional Contact Information
- Principal Contacts
- Mr. Robert Goldschmidt, President
- Mr. Spencer Lee, CEO
- Mrs. Sally Bayer, Vice-President of Marketing
- Customer Contacts
- Ms. Pat Swanson, Office Manager
- Additional Phone Numbers
- Other Phone: (859) 781-9440
- Other Phone: (513) 631-2525
- Other Phone: (513) 830-5131
- Other Phone: (513) 541-4615
- Other Phone: (937) 393-4889
- Other Phone: (513) 893-0027
- Other Phone: (513) 424-3073
- Other Phone: (513) 282-2255
- Other Phone: (513) 631-0596
- Other Phone: (937) 556-2214
- Other Phone: (937) 456-6126
- Other Phone: (859) 442-4402
- Other Phone: (812) 578-3034
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of M6505 for this business, issued by Kentucky Department of Housing, Buildings & Construction. The expiration date of this license is 12/31/2025.
Kentucky Department of Housing, Buildings & Construction
500 Mero St 1st Floor
Frankfort KY 40601
BBB records show a license number of PL.35606 for this business, issued by Ohio Construction Industry Licensing Board (OCILB). The expiration date of this license is 6/30/2026.
Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road
Reynoldsburg OH 43068
Additional Information
- Payment methods
Visa, MasterCard, American Express, Discover, Synchrony Bank financing, credit card, debit card, direct bank account payment through doxo- Other Resources
- Kentucky Department of Housing, Buildings & Construction
500 Mero St 1st Floor
Frankfort KY 40601
Phone Number: 502-573-0364
Fax Number: 502-573-1057
http://dhbc.ky.gov/Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road
Reynoldsburg OH 43068
Phone Number: 614-644-3493
http://www.com.ohio.gov/dico/ocilb.aspx
[email protected]
Latest Reviews
Skyler B
"What a waste of money. They just did work at a rental of mine." ... Read full review
Sharnai L
"Absolutely the worst service I have ever received. The initial meet and greet went well but it went downhill after that." ... Read full review
Lisa H
"Overcharged 720.00 for pipe routing." ... Read full review
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