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Business Profile

Plumber

Roto-Rooter Plumbing & Water Cleanup

Headquarters

BBB Accredited BusinessA+Rated by BBB
Visit Website(513) 893-0027Write a Review

About

Important information

  • Additional Info:

    Roto-Rooter has provided the following information to BBB regarding their corporate structure: Roto-Rooter has company-owned locations, independent contractors and franchise operations. This profile covers their company-owned and independent contractor locations.

Overview

Headquarters

Roto-Rooter Plumbing & Water Cleanup

255 E 5th St Ste 2500

Cincinnati, OH 45202-4725

View Service Area

Find a Location

Roto-Rooter Plumbing & Water Cleanup has 556 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    BBB Accreditation & Rating

    Roto-Rooter Plumbing & Water Cleanup is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:



    • Basement Plumbing

    • Bathroom Plumbing

    • Drain Cleaning

    • Kitchen Plumbing

    • Laundry Room Plumbing

    • Outdoor Plumbing

    • Sump Pump 

    • Water Heater

    • Water Damage Restoration

    BBB Accredited Since: 11/3/2025

    Years in Business: 91

    Products and Services

    Roto-Rooter Pipe Shield, Septic Tank Treatment, Heavy-Duty Septic Tank and Leach Field Treatment, RootX, Drain and Grease Trap Treatment, Sugar Residue Digestant, Lift Station Grease Dissolver

    Business Details

    Local BBB:
    BBB Cincinnati
    BBB File Opened:
    3/1/1973
    Business Started:
    1/1/1935
    Business Incorporated:
    12/14/1984
    Type of Entity:
    Corporation
    Alternate Names:
    Roto Rooter Services Company
    Roto-Rooter Group Inc.
    Roto Rooter Corporate Headquarter
    Roto Rooter Headquarters
    Roto Rooter Plumbing & Drain
    Roto-Rooter Plumbing & Drain Services
    RR Plumbing Services Corp
    Roto Rooter Plumbing and Drain Service
    Related Businesses:
    Chemed Corporation
    Vitas Healthcare Corporation of Ohio
    Business Management:
    Ms. Pat Swanson, Office Manager
    Mr. Robert Goldschmidt, President
    Mr. Eric Fields, General Manager
    Mr. Spencer Lee, CEO
    Mr. Mark Connors, Executive Vice President
    Mr. Thad Reinhard, President
    Mrs. Sally Bayer, Vice-President of Marketing

    Additional Contact Information

    Principal Contacts
    Mr. Robert Goldschmidt, President
    Mr. Spencer Lee, CEO
    Mrs. Sally Bayer, Vice-President of Marketing
    Customer Contacts
    Ms. Pat Swanson, Office Manager
    Additional Phone Numbers
    Other Phone: (513) 631-2525
    Additional Websites
    rotorooter.com/blog/roto-...
    rotorooter.com/cincinnati...
    Social Media

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    BBB records show a license number of PL.35606 for this business, issued by Ohio Construction Industry Licensing Board (OCILB). The expiration date of this license is 6/30/2027.

    Ohio Construction Industry Licensing Board (OCILB)

    6606 Tussing Road

    Reynoldsburg OH 43068

    614-6443493Website

    BBB records show a license number of M8470 for this business, issued by Kentucky Department of Housing, Buildings & Construction

    Kentucky Department of Housing, Buildings & Construction

    500 Mero St 1st Floor

    Frankfort KY 40601

    502-5730364

    Fax: (502) 5731057

    Website

    BBB records show a license number of J18284 for this business, issued by Kentucky Department of Housing, Buildings & Construction

    Kentucky Department of Housing, Buildings & Construction

    500 Mero St 1st Floor

    Frankfort KY 40601

    502-5730364

    Fax: (502) 5731057

    Website

    Additional Information

    Payment methods

    Visa, MasterCard, American Express, Discover, Synchrony Bank financing, credit card, debit card, direct bank account payment through doxo
    Other Resources
    Kentucky Department of Housing, Buildings & Construction
    500 Mero St 1st Floor
    Frankfort KY 40601
    Phone Number: 502-573-0364
    Fax Number: 502-573-1057
    http://dhbc.ky.gov/
    Ohio Construction Industry Licensing Board (OCILB)
    6606 Tussing Road
    Reynoldsburg OH 43068
    Phone Number: 614-644-3493
    http://www.com.ohio.gov/dico/ocilb.aspx
    [email protected]
    Business Categories
    Plumber, Fire and Water Damage Restoration, Plumbing Renovation, Sewer Cleaning, Sewer Contractors, Sump Pump Contractors, Water Purification Equipment, Tankless Water Heaters, Commercial Plumber, Water Heater Installation, Drain Cleaning

    Latest Reviews

    • Lois S

      "All workers was great and made sure the jobs were well done." ... Read full review

    • Megan W

      "Roto Rooter is my go-to company for all my plumbing needs. They have been, prompt, communicative and professional every call." ... Read full review

    • Makaela V

      "Amazing company with amazing staff! They have helped me greatly with my plumbing needs!" ... Read full review

    View all Reviews

    Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup

    • Is Roto-Rooter Plumbing & Water Cleanup BBB Accredited?

      Yes, Roto-Rooter Plumbing & Water Cleanup has been a BBB Accredited Business since November 3, 2025.

    • What is the BBB rating of Roto-Rooter Plumbing & Water Cleanup?

      Roto-Rooter Plumbing & Water Cleanup has an A+ BBB rating. Ratings run from A+ to F and are BBB's opinion of how a business is likely to interact with its customers, based on complaint history, transparency, and available public data.

    • How many complaints does Roto-Rooter Plumbing & Water Cleanup have on BBB?

      Roto-Rooter Plumbing & Water Cleanup has 779 complaints filed with BBB in the last 3 years, 244 of them in the last 12 months. This profile includes complaints for the headquarters and corporate-owned locations of Roto-Rooter Plumbing & Water Cleanup.

    • How many customer reviews does Roto-Rooter Plumbing & Water Cleanup have on BBB?

      Roto-Rooter Plumbing & Water Cleanup has 428 customer reviews on BBB. This profile includes reviews for the headquarters and corporate-owned locations of Roto-Rooter Plumbing & Water Cleanup.

    • How do I file a complaint against Roto-Rooter Plumbing & Water Cleanup?

      You can file a complaint against Roto-Rooter Plumbing & Water Cleanup on BBB.

    • Where is Roto-Rooter Plumbing & Water Cleanup located and what areas does it serve?

      Roto-Rooter Plumbing & Water Cleanup is headquartered at 255 E 5th St Ste 2500, Cincinnati, OH 45202-4725. Service area: (Nationwide - See attached list of branches and locations).

    • What does Roto-Rooter Plumbing & Water Cleanup do?

      The BBB Business Profile for Roto-Rooter Plumbing & Water Cleanup describes the business as follows: Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing. Bathroom Plumbing. Drain Cleaning. Kitchen Plumbing. Laundry Room Plumbing. Outdoor Plumbing. Sump Pump. Water Heater. Water Damage Restoration. Business category: Plumber.

    • How long has Roto-Rooter Plumbing & Water Cleanup been in business?

      Roto-Rooter Plumbing & Water Cleanup has been in business for 91 years, since 1935.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.