Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 341 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

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  Roto-Rooter Plumbing & Water Cleanup

  220 Demeter St East Palo Alto, CA 94303

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  Roto-Rooter Services Company

  175 Maple St Stoughton, MA 02072

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  Roto-Rooter

  5115 7th Ave Kenosha, WI 53140

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  Roto-Rooter

  922 W US Highway 30 Schererville, IN 46375-1551

  

Review Details

• Review fromTerrie Kincade

  Date: 09/27/2023

  1 star
  I was grossly overcharged for a minor drain cleaning **** *** plumber charges under $100 Other companies are competitive They charged me $339.00 & that was supposedly with a $75.00 coupon No emergency, no weekend just a total rip

• Review fromCaroline B

  Date: 09/27/2023

  1 star
  Receiving any sort of communication from this company is a nightmare. They did repair the mainline, but I'm not really sure if I was scammed or not after reading so many poor reviews. I needed plumbing though, so what could I do. One of my biggest peeves is constantly having to call and find out when they would come do the repair, when the cement work was going to be done and now, I'm trying to find out when the final inspection is going to be performed. I just called them for the sixth or seventh time and received "it's not my problem" from the field supervisor. I still have junk all over my front sidewalk that no one wants to remove. I will NEVER use this company again. I was warned they were crooks but didn't listen.

• Review fromLisa A

  Date: 09/26/2023

  5 stars
  Fast and professional and answered all my questions and concerns

• Review fromTeresa W

  Date: 09/25/2023

  1 star
  They lit my water heater pilot and charged me $285.00. Never fixed the real problem.

  Roto-Rooter

  Date: 09/26/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromKenn H

  Date: 09/20/2023

  5 stars
  We recently had flooding issues and because of our situation Roto-Rooter out of Cuyahoga Falls, Akron, Ohio was called. From the beginning they were professional on all levels from inspection to final outcome and everything in-between. The main inspection was done by Tim K******* and once the problem was diagnosed, an estimate was given and work began shortly after by a great crew headed by Kim and apprentice Mason. They began work shortly after 8:15a.m. and worked till 10:30 at night so we would not be inconvenienced any more then needed. One week later an unrelated issue came up and Roto-Rooter was again called. This time only Kim and Mason came out and just as before the problem was diagnosed (prior work was checked to make sure no mistakes on their part was made), estimate was given and work began a few days later to complete satisfaction. I do not consider either job to have been easy but, Roto -Rooter did what they said they would do at a fair price, in the time frame they set, with employee's who knew what they were doing. I would recommend them to anyone in need of a sewer/plumbing issue.

• Review fromPeter G

  Date: 09/16/2023

  1 star
  Deeply regret using Roto-Rooter in Livonia/Northville MI for a flooded basement 'restoration.' They respond quickly to get you on contract them everything - I mean EVERYTHING - goes rapidly downhill. I only saw my 'Project Manager' the day I signed the paperwork - he wouldn't even respond to phone calls thereafter. The restoration team always arrived late and on some days simply didn't show which is not good when you have 3 days to dry out a basement. I could list many, many issues that they simply ignored or would not respond to. My insurance agency owner put it far better than I could: he described Roto-Rooter as, by far, the worst company to deal with. Said they have the worst reputation within the industry, charging 3x what most capable contractors charge. His claims adjuster uses the words 'nightmare' and 'horrible' to describe his experience with Roto-Rooter. Be clear: Roto-Rooter does not "restore" your flooded basement. They try to dry the carpet (if they bring power cables for the dehumidifiers), tear your carpet as they remove the padding, and remove the molding then leave this in your garage for a professional to reinstall. Ask your insurance agent and look for a proper restoration company. Roto-Rooter is not one of them.

  Roto-Rooter

  Date: 09/20/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromJames F

  Date: 09/15/2023

  5 stars
  I received excellent service and will always feel confident with their abilities to fix any problem I may have. The Service Technician Mike was excellent also. He took the time to answer every question that I had. Roto Rooter is fantastic!

• Review fromMichael S

  Date: 09/14/2023

  1 star
  AVOID AT ALL COSTS! They gold plated many areas of the invoice, charging for services that were completely unnecessary. This resulted in thousands of dollars of services that were beyond the initial estimate. My insurance and a 3rd party estimator believed the charges should have been 1/3rd of the invoice amount. After an initial negotiation, they came down on their pricing slightly in an effort to settle without acknowledging over charging. Then, never communicated that I had X days to accept their offer even though they sent an updated invoice. Then, when we pointed back to additional excess charges (e.g., CAT3 services when this was a CAT2 loss, charging 8 hours to move furniture that they didnt even do), Cayce said they were going to revert back to the original invoice amount and threatened to add more charges. Numerous emails went unanswered. Terrible communications. If you want to be treated fairly, this isnt the place. There are plenty of other water mitigation companies. My only recourse is to leave reviews and file complaints. Do yourself a favor and dont let this company take advantage of you in an emergency situation.

• Review fromCarrie and Robert R

  Date: 09/09/2023

  1 star
  We called Roto Rooter at 7:43 for an emergency toilet issue. Our only toilet in the house had the mother of all clogs. We were told by dispatch that they had a two hour window between 8:15 and 10:15 and they would call when they were 15 minutes away. We gladly took it. But never saw anyone and never got a call. So at 10:11 we called dispatch back. Dispatch patched us through to the service person who was supposed to have called us. He lied and said he tried to call us but we didnt answer and he could cone out in the morning. We declined. We'll be going with someone who won't lie to their customers. I have a screenshot of my calls. This guy deserves fired!

  Roto-Rooter

  Date: 09/11/2023

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromBrenda O.

  Date: 09/07/2023

  1 star
  I was over charged for work that was not completed charged for material I already had installed my another company given one quote but charged a higher price for less work and less material use and left with problems being worse