Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 341 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  6356A Corley Rd Norcross, GA 30071

  
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  Roto-Rooter Plumbing & Water Cleanup

  220 Demeter St East Palo Alto, CA 94303

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  Roto Rooter

  220 Demeter St East Palo Alto, CA 94303

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  Roto-Rooter Plumbing & Water Cleanup

  1130 140th Ave NE Suite 305 Bellevue, WA 98005

Review Details

• Review fromJe K

  Date: 02/14/2024

  5 stars
  ***** came out to provide camera work after a drain unclogged and found the issue with a shifted drainpipe. Not exactly thrilled with needing additional expensive work done but he clearly and transparently explained the issue and got setup with a plan. thanks

• Review fromlinda h

  Date: 02/14/2024

  1 star
  I had a very small job, to replace fill valve in toilet. Job was completed in about 10 minutes or so and I was presented a bill for $406.98. I have paid the bill, but feel the cost was outrageously high considering how small the job was. I will surely never this company and would never recommend that anyone use their services.

• Review fromCarolyn E

  Date: 02/13/2024

  5 stars
  Doug was very professional. He answered all my questions. I feel confident that his plan to fix my issue will be successful.

• Review fromEmily B

  Date: 02/13/2024

  1 star
  My husband and I noticed a small leak that started underneath our toilet; this issue was made significantly worse by our original plumber- ******** Plumbing- whom caused our entire bathroom to flood.Roto Rooter came out promptly and got right to work! However, during the process of snaking our drain, our personal items were destroyed. Roto Rooter did credit us $500, which we are appreciative of, but we wish they could have shown more care to our personal property- especially since reconstruction just wrapped up on our home and we were left with our newly renovated white bathroom covered in ***** We will likely still be cleaning our bathroom due to this for several weeks.Roto Rooters blade got stuck in our sewer line, so we had little choice but to use them for excavation. It cost $11,050 to remove the blockages. Our front yard is small- meaning our sewer line isn't very long- yet the cost was astronomical! Approximately 11 feet of sewer pipe was replaced during this job. They agreed to remove the blockages. However, we were able to see another blockage on camera, that they neglected to take care of once the initial problem was fixed. The tech even pointed it out to me, but rather than clearing it out, they just said to limit our toilet paper usage. This will likely pose an issue for us in the future and we are angry that Roto Rooter did not complete the job as agreed upon.If you are able to find a different company, I highly urge you to as our experience with Roto Rooter was needlessly expensive. Plus, they did not complete the job.For $11,050, I would expect more professionalism and care. At the end of the day, our bathroom was destroyed and our sewer line left with an additional blockage that they should have removed.

  Roto-Rooter

  Date: 02/14/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromPHILIP S

  Date: 02/08/2024

  4 stars
  About a month ago I did report about a troubling experience I had with Roto Rooter. As a result of my comments, I was contacted by someone from corporate. I am happy to report that they helped resolve my issue. It is good to know that the corporate office is so responsive. While I will have to contemplate using the local office for service I am pleased with the outcome.

• Review fromRad B

  Date: 02/08/2024

  1 star
  Case #: *********** I wanted to raise a concern over Roto Rooter practices of taking advantage of the clients by concealing and then inflating water remediation bill out of proportions. We had a misfortune of clogged sewer pipes and enlisted help of Roto Rooters. We were quoted $15000 for the overall job that included $9000 for pipe repairs and the rest for water restoration in basement. However, Roto Rooter representatives multiple times, and over and over repeated that all water restoration will be covered by insurance. Assuring us with all confidence that $9000 is all we will have to pay out of pocket. Once work in the basement was completed, we received a bill for $13,000+ in addition to the $9000 that was paid the first day. The work that was done in a 200sq basement included removal of laminate flooring and 2 panel walls, spraying walls with herbal solution, couple of fans and a dehumidifier. All the external contractors whom we contacted afterwards did not quote anything more than $3,000 for the same work. My insurance company generously sent a check to Roto Rooters in the amount of $7800 to cover the cost of the water restoration. However now, Roto Rooters are billing us for the remainder of the amount and threatening to place a lean on the house if we do not. The negotiation that Roto Rooters proposed, took less than $1K off the bill. Speaking with the Insurance company, Roto Rooters also failed to justify all the charges. Roto Rooters prolonged negotiation with the insurance and did not present required documents in a timely manner before the claim was closed. Insurance has reached out to Roto Rooters in December to request justification for the inflated bill, which Roto Rooters did not provide. Now that the claim is closed, Roto Rooters are saying there is nothing else they can do and that remainder of the bill is payable by us. The practice of misleading customer, inflating the bill, and concealing the final amount is as close to fraud as it can get.

• Review fromP. W.

  Date: 02/06/2024

  1 star
  Took advantage of our situation and they did unnecessary work. I have used Roto Rooter in the past, so I called Roto Rooter to install a new tub drain seal. We had been having some issues with water leaking under our bathroom floor. We had our building maintenance come out and he did not see any evidence that the water was coming from the tub pipes, everything was dry. He suggested we get the drain seal replaced; it had some corrosion. So, we called Roto Rooter. I told the scheduler our situation, with the water leak and the tub drain. The tech came out and brought a mitigation guy with him. My husband let them know that we thought the leak may be coming from the sprinkler head. The Roto Rooter mitigation guy ran his scan tool on the wall and said he did not detect any water leaking from inside the wall underneath the sprinkler head. The plumber insisted it could be coming from underneath in the middle of the tub. He proceeded to cut pipes, and replaced the overflow and the * trap which was in our underground garage. There was no evidence any of it was leaking in any of these areas. He completed the work in 3 1/2 hours. The sheet showed $2485.00 but no breakdown of charges. I reached out and asked for an itemized statement. The parts that he replaced that did not need replacing cost $85.00 and he charged $2400.00 for labor. During the time the plumber was there, we had a mitigation team come in and they found the leak, it was coming from the sprinkler head. The plumber overheard our conversation. After handing me the bill, all he had to say was (it would have leaked eventually). I spoke to the manager of the local Roto Rooter branch. He just kept telling me, we charge by the job not the hour. He said, if it would have taken 8 hours, we would not be having this conversation. That is how they get you; they won't tell you how long it is going to take. And the best part is, my tub was not leaking!

  Roto-Rooter

  Date: 02/09/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

  P. W.

  Date: 02/12/2024

  **** *********** *** **** **** ****** ** *****. I spoke to Rob S*** on 2-6, he said the best he could do was give me $250. He credited back to my card. I am still very dissatisfied with the result of our conversation, the quote was $1900 to $2500. My point was the labor charge, for only 3 1/2 hrs of work. My complaint has nothing to do with the workmanship or the plumber professionalism. I told Rob, not even the surgeon that saved my life from lung cancer made $600 an hour. I have used roto rooter in the past and felt they could be trusted to not overcharge. Not anymore.

• Review fromJohn P

  Date: 02/05/2024

  5 stars
  Austin & Matt came out on Sunday afternoon. We were having a leak from toilet shut off valve & wax ring. They were knowledgeable , friendly & efficient. Did a great job in a timely manner. Would highly recommend them . Thanks

• Review fromJen P

  Date: 02/01/2024

  1 star
  What is the point of them sending a camera down the drain line if they can't see a whole over the size of a quarter??? We were being precautious and asked them to snake the drain line from our washer because we had a backup after a freeze. They also sent a camera down the line and left saying everything was fine. The technician, Curtis, who did the snaking said he was relieved that the camera didn't see any issues because he thought he had gotten caught up on something. Well - He did! The next day I did some laundry to find water all over the floor! I cut into the drywall and found a hole over the size of a quarter! It was suspiciously similar in size the the head of the tool they used to snake the drain. There was also spray of brown splashes all over the walls behind my washer - they had made no effort to clean up after themselves. I called back for them to repair it and I was literally in shock when the plumber who came told me it was not going to be covered under warranty. Apparently, there is a "hold harmless" clause on the back of the paper work. I spoke with a manager named Joseph who was incredibly condescending and even sounded a bit sexist. So, I had to pay a couple hundred more dollars to get the issue fixed. Don't call them! They create problems and don't stand behind their work!

  Roto-Rooter

  Date: 02/09/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromVanessa M

  Date: 01/31/2024

  1 star
  First & last time I use roto rooter. I was charged 408$ for lies & plumber that doesn't know his job. I told him , there was a hot water leak. I even told him where it was coming from. He said it would cost 2400$ to bust the slab in order to fix it. He offered to turn off my hot water until I get it fix & use the cold. Anyways, he cut the pipe to my hot water heater. Because the valve wouldn't shut off.. I agreed to that, I had a diffferent plumber r over . All he had to do was cap off the spare bathroom . That's what I told the guy from roto rooter. It took the second plumber to, fix Anthony's work to, my hot water heater longer. Than capping off the pipes that busted. Plus, it took me 3 days to get someone out. And, I was charged a weekend fee. It fell on a Saturday even though I called & kept waiting on someone since the middle of the week. Talk about frustrating. Everyday I was told a plumber was coming. That's why I didn't call for a different company.