Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter has 341 locations, listed below.

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  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

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  Roto-Rooter Plumbing & Water Cleanup

  12034 Exit 5 Pkwy Fishers, IN 46037

  
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  Roto-Rooter

  5115 7th Ave Kenosha, WI 53140

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  Roto-Rooter Plumbing & Water Cleanup

  1060 Cambridge Sq STE D Alpharetta, GA 30009

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  Roto-Rooter

  922 W US Highway 30 Schererville, IN 46375-1551

  

Review Details

• Review fromChristopher M

  Date: 01/30/2024

  1 star
  Roto-Rooter completed work at my home that was unnecessary and now I can not get my money back and they will not return any of my calls at this point. Roto Rooter was called out to unclog my cleanout in the front of my house, in the laundry room and in the kitchen. The tecnician unclogged the cleanout in the front and in the kitchen, but he couldn't figure out why the laundry room cleanout was still clogged. The technician recommended replacing the 2 way tee that was connecting the laundry room piping to the kitchen drain line, assuming that a clog existed within the tee. The technician came back 5 days later to replace the tee. When the technician openned the wall behind my washer and completed the replacement of the 2-way tee, the water was still not draining out. At this time the technician became very apologetic and said that he thought that his recommendation would resolve the issue but it didn't. I immediately asked the techniccian for my money back and the technician went to his van to call a supervisor. The supervisor said that he'd come out to my home with his camera to look down the pipe and to resolve the issue. The supervisor came to my house, with a different technician, and they made an assessment. The technician removed the new tee, ran a snake and was able to clear the line. Now, I have a hole in my wall that needs to be replaced and Roto Rooter will not refund me for unnecessary services. I contend that if the 1st technician had ran a snake, like the 2nd technician, in my laundry room that was longer than 20 feet that the line would have been cleared and I would not have needed a 2-way tee replacement. Roto-rooter will not return any phone calls and I am just fed up with their poor customer **********************.

  Roto-Rooter

  Date: 02/01/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromBruno S

  Date: 01/30/2024

  1 star
  Requested a plumber to fix/replace a water pipe going into my house (which bursted during the latest TX freeze). On the bright side, they were very responsive and lined up a technician within 4 hours. Now to the ugly: first they will charge you a $99 fee for the visit, despite me sending pictures of the issue which was pretty straightforward. Second, when the technician showed up, after looking at the cracked pipe section for no more than 30 seconds (which tells you how easy it was to diagnose), he claimed the job would cost me $1,200! Just ridiculous. When I protested, he went on to ** me about having to wait for the PVC pipe to dry out, etc. Again, they will simply assume you are completely ignorant and overcharge. Come to think of it, they leverage the fact you already invested $99 to try and get even more money out of you. As mad as I was having to pay $99 and send the technician away, I did it and called another company (*************************). It took them a day to come over but in the end the job (labor and parts) cost me $498. Roto-Rooter tried to overcharge me by 2.5 times!! I thought about giving RR a two star review just because of their responsiveness but the way they will try and take advantage of you and the situation is inexcusable.

• Review fromDana K

  Date: 01/30/2024

  1 star
  The cost for Roto rotor to clear a drain is $650 at minimum. When you call to make an appointment they will not give you any sort of estimate. $650 is more than double the going rate but there you are with somebody in your house and drain that isn’t clear and not a lot of options. I called to complain and the customer service rep was rude and told me that was the going rate and not giving estimates has been their policy for 80 years. I should’ve done my homework.

• Review fromVictoria W

  Date: 01/28/2024

  1 star
  I think Rotor-Rooter is a rip off. I was charged $580 to clear a bathroom pipe that took 5 minutes to complete. Prior to the technician coming I was told they could not give me a price for the cost. I asked them to give me an approximate price to clear the pipe. They could not tell me. I found an $80 coupon on line. I have seen other clean outs for $99 on line, so I figured it couldn't be more than that price. I was shocked to find out it was going to cost me $500 with the $80 coupon. Doctors and lawyers with years of. college, do not get this amount of money for five minutes of work. I had the job done and contacted the manager from ** who handled the territory. He finally called me back and said this is the way we do business. He said if we told you our price on the phone, you would not hire us. That is correct, I would have gotten a plumber, who would charge $99.00 to do the job. I have asked for a refund of $400 but was refused. This is not an ethical way to do business. I see why you have a 1.9/5 review. This is highway robbery. ********************

  Roto-Rooter

  Date: 01/29/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromTerry D

  Date: 01/25/2024

  1 star
  We recently experienced SEVERE price gouging with Roto Rooter located at **** ** **** St in Jacksonville, FL on December 21. We had a break in our water line and we were charged $2580.00. It took the serviceman only about 2 hours to dig up the dirt and replace the break in the line. There is NO reason that this should have cost nearly this much especially when we received callbacks from other companies after the contract had been signed with Roto-Rooter and were told that their estimate was closer to $700. One of our neighbours who had experienced the same issue confirmed to us that they had paid less than $700 to resolve the issue. Worse yet, only hours later after the water line repair was done, water flow into our home was nominal, at best, and we had to call several times and escalate the issue to management to get them to send a serviceman the next day to restore the water flow. This is not acceptable to take advantage of people during a time of stress, no less during the holiday season. I truly expect a reimbursement of the difference between $700 and the exorbitant $2580 that we were charged. If I could give them 0 stars, I would.

  Roto-Rooter

  Date: 01/26/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.
  Thank you,
  Pat S******
  Customer Satisfaction Manager

• Review fromRenae F

  Date: 01/20/2024

  5 stars
  Excellent job. Roto Rooter came promptly and was in and out in about 2h. Shareef was very thorough taking time to cut the tree roots and made sure everything was working well. Set up the follow up appointment for the camera scope before he left. We have an old House and are regulars. Way better service than the last time.

• Review fromDavid C

  Date: 01/19/2024

  1 star
  Poor communication. They double charged us for the job. Had difficult time getting a final paid invoice. Do not use.

  Roto-Rooter

  Date: 01/21/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromJacquelyn O

  Date: 01/19/2024

  1 star
  The Roto-Rooter on *** ******* **** ****, in New Orleans, Louisiana, is absolutely abysmal! This company participates in price gouging the elderly, and are exceptionally callous when insurance companies cover the cost of repair. They will not stand by any work they do, and if there are ANY concerns, they will go unacknowledged. I hate this company, their fraudulent practices, and their lackadaisical employees. The service is never worth the cost, and I should have gone with a reputable company like *******.

  Roto-Rooter

  Date: 01/21/2024

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

• Review fromAshton Y

  Date: 01/19/2024

  5 stars
  Great and speedy service. The tech explained everything before hand and then quoted the price to get the job done. As soon as he began he did not stop until the issue was resolved.

• Review fromSophia K

  Date: 01/18/2024

  5 stars
  Great service, professional and clean. Technician was prompt and did great work