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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 341 locations, listed below.

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    Customer Review Ratings

    2.19

    Average of 484 Customer Reviews

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    Review Details

    • Nick C

      Date: 02/23/2024

      If I could leave ZERO stars I would. Twice rescheduled for a quote. Gave me a two hour window and three hours AFTER the window closed they let me know Id need to reschedule. Do not waste your time, patience or energy reaching out to this organization. If this is what they do to you prior to getting business it scares me to think what they do when youve committed money to them.

    • Jennifer M

      Date: 02/23/2024

      I was hopeful not to have to put any stars. if you are reading this DO NOT USE ROTO ROOTER!!! They are thieves!!! And they are bullies!!! You will get scammed. STAY AWAY. They left my home after a sewage backup a mess, stole my personal belongings, and lied about the issue that caused the damage in order to get $10k more out of me (they didn't get it, because a reputable Plumbing Company came out behind them and fixed the problem within 15 minutes for $300), and did physical damage to my property. Upon a complaint made to their office the entire team was disrespectful and narcissistic. THEY ARE A HORRIBLE COMPANY!!! Could have been resolved easily without attorneys if they had any compassion or self-awareness. All they are trying to do is get insurance companies' money. I will continue to make sure this message is heard. Beware of Alan S******, the GM. Even his online ********* picture looks like a snake. Disgusting company and humans. Also, you can tell their ****** reviews are fake!

    • Susan S

      Date: 02/23/2024

      Came fast, fixed the problem and left. Very helpful and friendly.

    • T. R.

      Date: 02/20/2024

      They completed the sewer dig and connection. THEN told us we needed more work beyond the connection! The descaling job was not satisfactory. Very rough and shouldered. Excavators made a mess of my lawn beyond the dig and back fill. Not happy. I spent my teen years working construction for my father and never left a job like this. Sincerely, *** ***** 

      Roto-Rooter

      Date: 02/22/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************* Please also include a copy of this review.Thank you, ********************* Customer Satisfaction Manager

      T. R.

      Date: 02/23/2024

      Thank you,
      It is not my intention to give RR a bad name or review. However, after I've mentioned using RR for my needs, I've not heard good from anyone in my circle of friends, family and contacts.
      My last repair was done by a man who left RR due to bad practices (allegedly).
      My address is *** ****** *** ********, Oh. *****.
      ************ Sincerely, *** *****

    • Barbara A

      Date: 02/18/2024

      I booked an online appointment for a toilet that was running to much, the flapper did not always close. It was not an emergency. On Friday, 16, 2024 he arrived a few hours late and changed the flapper. he supplied, I thought he said it would cost 44.00; but he charged me 440.00 ! from what I understand it was a part that cost about 15.00 and the labor was about a half hour.No other work. I told him that it was far more than I thought .... he said 44.00 and he replied that plumbing was expensive. Shocked, I gave him my credit card and he entered the number, then said it did not process. I gave him a check. He called someone and then said that the charge went through but they would reverse it. Guess what? The toilet would not flush at all. I called the next morning , and the representative said I could make an appointment; I asked if there would be a charge since the toilet did not work and she said I could negotiate with the service person, she did not know. and that I could not talk to a manager as it was Saturday. She connected me to dispatch who said they could not come until Monday. It is my only toilet. I was afraid of having to pay more and I called and cancelled. I called a local person who came and saw it was installed wrong and they fixed it for free. This must be an error in billing....$440.00? for a 15 dollar part, a 30 minute job, and a service call? I want a substantive partial refund.

    • Scott P

      Date: 02/16/2024

      Had an issue with our main sewer line last night. A tech named Gabriel from Roto Rooter showed up at 9pm. He snaked our line outside and told me there was a crushed pipe and also some PVC had come loose. Wanted to give me a price to excavate and replace part of the line. I called a local plumber we use today. Wilson Plumbing came out and put a camera in the line. They said our main line was fine and it was a backup in the townships sewer line. ******** Twp. sewer department came out and cleared the line. Everything is fine now. So basically, the Roto Rooter tech was trying to scam us and charge a hefty fee to replace, what? Also, when I asked Gariel for photos he said he couldn't do it, then later changed his story and said it would cost an additional $700 just to see the photos. It cost us $655.47 for them to spend an hour pretending to clear our main line. When I told him I couldn't pay for work not done he got hostile and pretty much threatened me in my home. NEVER, NEVER, NEVER use Roto Rooter. Shout out to ****** Plumbing.

      Roto-Rooter

      Date: 02/17/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pa******************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager

    • Nikki B

      Date: 02/15/2024

      I had to have a brand new ejector & sump pump replaced. It was a very expensive task. I’ve always used Roto Rooter for all my plumbing needs because over the years they’d always did a professional repair. I’ve always referred family & friends & neighbors to this company. I’ve sent them a lot of business. However things changed on Friday, February 2, 2024. The plumber was kind & professional but didn’t run tests to show, prove to me that both my new sump pump & ejector were working properly. It wasn’t until nasty, dirty, foul smelling sewage was running over my carpeted floor. The sewage damaged my carpet & padding. Roto Rooter sent out their investigator who decided that I would need my carpet replaced. I said it was such a small area that a professional carpet cleaner would suffice. I text several pictures of sewage & filthy nasty carpet to Dan one of the managers who deal with this issue as it comes up with customers. I left him several voicemails, pictures and text messages in addition to wanting to know when Roto Rooter would send one of their carpet cleaning service guys out to clean my carpet. This task maybe would have to take 20 minutes. This Dan individual has YET to respond to my text messages, voicemail or pictures. He has totally ignored me & all communication regarding my carpet that was clean before Roto Rooter entered my home & it became dirty. I can’t help but to wonder if this man is racist & not even having the common courtesy & respect of acknowledging my communication. Or if he’s simply an arrogant man who displays an attitude of disrespect to a customer who spent thousands of dollars on Roto Rooter’s equipment.

      Roto-Rooter

      Date: 02/16/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
      Thank you,
      Pat S******
      Customer Satisfaction Manager

    • Evelyn F

      Date: 02/15/2024

      Business is not accredited caused damage to property and lies about repairing damage. Douglas J*****, referred Brian D******* from ****** to replace tracks for sliding mirror doors that were unnecessarily removed on 12/26/23 nothing has happened. I’m continually told parts are ordered there is no ETA per Brian from his Director of Operations. Roto-Rooter has put a lien on my house because I refuse to pay bill until tracks are replaced. How can a company do this? What about little old me what could I threaten them with. Very unprofessional. ****** ******** 

      Roto-Rooter

      Date: 02/16/2024

      We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is ********************. Please also include a copy of this review.
      Thank you,
      Pat S******
      Customer Satisfaction Manager

    • Lee D

      Date: 02/14/2024

      I booked an appointment online the day before. My appointment was for 8am to 10am arrival. They called to say plumber would be late. I talked to the plumber at 11:30am and he was still at lease 45 minutes away. I was late to work as a result and still didn't get my service done that I had scheduled because I couldn't wait any longer. Very bad communication and unreliable.

    • Je K

      Date: 02/14/2024

      Called and they were able to send Jason within 90min while competitors couldn't. Jason completed the job thoroughly and great to work with. Pricey but worth it rather than waiting around with a back up drain. Thanks!

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